Jan 2025 – Present · 1 yr 2 mos

• Fractional CTO/CIO for BuckleTrack

Apr 2023 – Oct 2024 · 1 yr 6 mos · Pune · On-site

• Heading the Engineering for the Banking/Issuer BU of Razorpay - EvolveHQ
• Engineering Head for the Customer Loyalty and Marketplace BU (Gift cards, Wallets, Reward Points, Payments via all channels, etc.) - EngageHQ
• Site leader for Pune entity (Razorpay Services Pvt. Ltd.) managing tech and operations for Pune site across all functions
• Managing a team of Engineering Directors, Principal/Staff engineers and Software engineers in Issuing side tech and Cards like ACS, 3DS, Mandates (Recurring), Tokenization (TokenHQ), PPI/non-PPI wallets, Loyalty-as-a-Service (erstwhile Poshvine), etc.
• Responsible for AOP, LRP for BU and site; assisting in overall P&L, etc. engaging with Product and Sales heads to manage the same
• Executive Customer and Tech connects (VP, CXO)

Dec 2020 – Dec 2022 · 2 yrs · Pune, Maharashtra, India · On-site

• Set up IAS India COE site from scratch (technically as the first hire), setting up India entity for Integral Ad Science, Inc. as the Managing Director and chairman of the Board of Directors for IAS India Pvt. Ltd.
• Set up operations, policies, India Finance, office space, IT infra, vendors, sales and teams across every single department in India
• Function as a VP of Engineering reporting into CTO managing a engineering delivery of a Core Product Vertical
• VP of Operations – managing dotted line reporting of local HR, IT, Finance and Workplace leads
• A team of 150+ in the first 15 months of operation, most of it during challenging times of the pandemic
• Set up India COE as the Innovation centre, winning inter-company global Hackathons
• Campus penetration into tier-1 like IITs as well as best in Pune's engineering colleges to setup internships and PPOs for top entry-level talent as 30% of the workforce

Apr 2018 – Nov 2020 · 2 yrs 7 mos · Pune, Maharashtra, India

• Replaced the founder/CEO of Scan-IT to take over as the engineering and operational head of Scan-IT, managing a team of 200 associates across every single department in the organization, including but not limited to R&D, customer support operations, Tier-2, PMO, HR, Finance, Corp IT, etc.
• Led the team to migration of the 11 year old software platform from on-prem to AWS Cloud and then upgrading various tech-stacks from legacy to current-gen tools and technologies.
• Set up company operations systems, org design, budget, P&L, across departments
• Managed cradle-to-grave technology delivery of the company products

Jul 2016 – Apr 2018 · 1 yr 9 mos · Pune

• Director - Technology CoE
• Head of Fiserv's Technology Centre of Excellence, responsbile for innovating and developing various solutions in the fintech space including but not limited to:
• 1. Payment solutions
• 2. Digital channels
• 3. Robotic Process Automation
• 4. E-commerce
• 5. Blockchain (Lending)
• Responsible for leading a team of around 200 associates including business analysts, UX SMEs, architects, senior managers and engineering tech leads.

May 2012 – Jul 2016 · 4 yrs 2 mos · Pune

• Site Leader for Avaya Contact Center Automated Care R&D Team in Pune comprising of:
• Avaya's complete Outbound Contact Center portfolio comprising of following products:
•  Proactive Contact (PC)
•  Proactive Outreach Manager (POM)
• Avaya's Inbound Routing Solution - Intelligent Customer Routing (ICR)

Nov 2008 – May 2012 · 3 yrs 6 mos · Pune

• In my role as a Development Manager of Avaya's TS&D (Technology, Strategy and Development) BU, I was responsible for the end-to-end development and delivery of niche Serviceability products in areas of Provisioning Systems, Converged Network Assessment systems following Agile methodologies like Kan-ban and Scrum principles
• Managing a cross-location team across 3 continents and varied experience sets and skills with a penchant for collaboration across the globe for technology advancements and improvements

Sep 2005 – Oct 2008 · 3 yrs 1 mo · Pune Area, India

• Worked as architect and development manager for product development in the Contact Center domain for development of products like:
• 1) CTI (Computer Telephony Interface) for Avaya/Aspect/Nortel ACDs- HSBC GLT flagship project
• 2) ECR (Enterprise Contact Routing) solution
• 3) Integration with HSBC One Agent desktop (soft-phone + business templates solution) providing complete hard-phone capabilities on the soft phone like Sign-on/off, Register/Deregister, Call Transfers (Warm, Blind, Consult), etc.
• 4) Integration with third-party products like Intervoice IVRs, Witness Recorders, Cisco ICR, Aspect UniQ Dialer, Aspect IPNIQ (Network Interface Queue - Routing solution), etc.
• 5) Datamart solution for Contact Center MIS

Jul 2004 – Sep 2005 · 1 yr 2 mos · Pune

• Worked as a Technical Lead handling a team of 15 for C++-based projects related to mailbox provisioning systems and data migration tool creation for clients like AT&T and Vodafone
• Role included people management responsibilities with opportunity to do PMPs and career management

Nov 2000 – Mar 2004 · 3 yrs 4 mos

• Worked onsite and offshore as a software developer for a multitude of C++ projects in the Telecom domain for telecom giants like Ericsson and Alcatel