Vikrant Saini — VP of Engineering

A seasoned technology leader with 20 years of experience driving innovation, operational excellence, and strategic vision across diverse engineering and support teams. Proven expertise in managing large-scale incidents, optimizing system performance, overseeing P&L portfolios and implementing automation to reduce costs and enhance productivity. In short, if you're in a hurry to stabilize your systems and products, and reliability and availability are challenges for your organization, I am the person who can bring stability to your systems and enhance the synergy between your business and development teams. In my last stint with Razorpay, I built Technology Command Center responsible for Reliability and Availability of all Products across all lines of Business. Additionally built : Tech Support Engineering, Technical Account Management, Product Support Engineering and Infrastructure Operations teams. In GoDigit, I head Technology Operations/Production Engineering vertical comprising: Site Reliability Engineering(Incident Management & Monitoring), Cloud Operations, Tech Support Engineering and Release Engineering teams. In the past, have experience building and managing multiple technology operations teams responsible for Application Support, Establishing the Monitoring across Infrastructure and Applications, Incident and Problem Management. Blog#1 : How an incident transformed Razorpay — Building our Command Center | Link : https://www.linkedin.com/posts/vikrant-saini-2a396660_how-an-incident-transformed-razorpaybuilding-activity-6978011724637507584-JZFo?utm_source=share&utm_medium=member_desktop Blog#2 : How “Customer Engineering” Enhanced “Customer Experience” at Razorpay Link : https://www.linkedin.com/posts/vikrant-saini-2a396660_how-customer-engineering-enhanced-customer-activity-7110251222401511425-OXlm?utm_source=share&utm_medium=member_desktop Blog#3 :Auto Incident Management for improved Systems Availability and Developer Productivity Link : https://www.linkedin.com/posts/vikrant-saini-2a396660_auto-incident-management-for-improved-systems-activity-7128638153237663744-5aGg?utm_source=share&utm_medium=member_desktop

Stackforce AI infers this person is a seasoned technology leader in Fintech and Insurance sectors, focusing on operational excellence and system reliability.

Location: Bengaluru, Karnataka, India

Experience: 20 yrs 2 mos