Jan 2012 – Sep 2015 · 3 yrs 8 mos

• · Certified ACMT Apple technician primarily responsible for performing software and hardware support on Mac and mobile devices.
• · Extended responsibilities beyond technical support due to high performance in-role. Earned the opportunity to lead sales floor during holiday season to ensure an exceptional customer and employee experience while also managing commitments to the team and operational excellence.
• · Develop peers and new technicians through in-the-moment coaching through repairs and feedback based on competencies tied to to each role in the store.
• · Placed in an out-of-store experience for 15 weeks to serve as a Lead Genius at Apple’s South Shore Plaza Location. During this time I spent countless hours building a rapport with the team which allowed for a 10 point increase in our monthly Net Promoter Score and the promotion of 2 internal candidates due to my direct coaching based on behavior and performance.
• · Continuously adapting to a changing retail environment while keeping NPP, NPS and Apple initiatives at the focal point of my decision making.

Jan 2008 – Jan 2010 · 2 yrs

• · Enforced rules and regulations of state and federal law alongside the town of Plymouth management plan for Plymouth Long beach
• · Census work on multiple threatened/endangered bird species
• · Patrol work along three miles of public/private land, protecting the rights of property owners, educated the public

Jan 2007 – Jan 2012 · 5 yrs

• · Objective structured on strong leadership while delegating daily responsibilities to employees.
• · Performed bank deposits, handling and balancing money, and setting up/closing down cash registers.
• · Assisted marketing representatives from several record and marketing companies with product inquiries, traffic information, and general customer sales preferences.