May 2022 – Jan 2025 · 2 yrs 8 mos · Bengaluru, Karnataka, India · On-site

• Lead as a Software Project Manager for DataCentre & AI Business Unit of PSG PSaS CES FW India Engineering team at Bangalore, India.
• Managing Charter of:
• 1. Technical Deliveries/ QPDS Software Releases, eSW Releases, Product Development & Release, Strategic Initiatives, Process Re-engineering and Project Management for Firmware BA India Team
• 2. Off-shore Development Center (ODC) Operation and Engagements with multi supplier format
• Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers.
• Working with cross-functional teams of software and hardware engineers, Validation engineers, product managers and other stakeholders to deliver high-quality product and features through the project life cycle.
• Delivering a high quality validated product by managing the deliverable and receivable across the program from inception to market Responsible for managing and meeting timelines, gathering support from cross functional team, project tracking and managing resources (tools, engineers etc.) to successfully meet project deadlines.
• Helping to drive across initiatives associated with latest hardware advancements in Intel’s Agilex FPGAs, structured ASICs, AI, and chiplets.
• Responsible to providing a quality rating and risk analysis to the management and coming up with a contingency plan.
• Using Agile/SCRUM and Waterfall methodologies to deliver projects from concept to launch.
• Representing quality risks to product and quality management to enable release decisions
• Developed various dashboards to track deliverable based on the matrix.
• Diverse experience in interacting with various Business Units within Intel to track the quality and modify the product strategy.
• Contingency planning: Involved in mitigation plan development as well coming with timelines and tracking the progress to meet the commitment as per business objectives.

Oct 2020 – May 2022 · 1 yr 7 mos · Bangalore Urban, Karnataka, India

• Lead Payment BU as a Technical Program Manager.
• Driving cross-product program level initiatives across org.
• Aligning with Product, Engineering, and Business teams to drive consensus on Product Requirements
• Responsible for helping cross functional team build exciting new payment product suits and offerings.
• Responsible for handling program level initiatives with external clients & merchants.
• Program managing entire payment engineering hiring OKR.
• Managing end-to-end Banking Programs for Payment BU in view to handle product requests to scale up to 5000 Cr GMV.
• Scaling & helping unicorn enterprises, startup ecosystems, banks and mid-scale merchants on technical integration with Razorpay tech stack.
• Leading Tokenisation product offering for Card Scheme and Issuer Banks based on the RBI guidelines from 0 to 1 scale. Additionally made customer connect with top-notch players and helped business teams with GTM strategies in place.
• Working with the senior leadership team to create & deliver topmost product offerings for our customers.
• Driving process alignments and structuring workflows
• Driving Quaterly Tech & Product OKR planning for Group & Sub-groups.
• Managing Dependency planning among multiple cross functional teams for effective workstream.
• Organize the planning, stand-up cadences, triage meetings, and retrospectives.
• Analysis, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
• Facilitate discussions and conflict resolutions during planning/sync ups/ daily standup cadence
• Effective status reporting to all the stakeholders
• Experienced in a role involving mentoring/ coaching/ guiding and leading PMO team subordinates.

Mar 2020 – Oct 2020 · 7 mos · Bangalore

• Lead as a Technical Project Manager for India's largest Travel ecosystem under IBIBO Group Pvt Ltd (Make My Trip GROUP).
• Currently handling the Product and Engineering (Technology) deliverables for PODs/tracks:
• Short Routes Track (within India)
• Singapore & Malaysia Track (within Other Geographies)
• B2B Business (with India and other Geographies like SG, MY, ID and LATAM)
• Leading three scrum teams of 38 Developer’s and QA’s with end-to-end product and functional deliverables.
• Running scrum of scrum for Product initiatives.
• Responsible for OKR check-in’s and monitoring KPI’s.
• Involved from ideation phase of product till end to end delivery.
• Assisting both Product Management and Engineering (Product Development) teams to outline the system flow and in the technical solution.
• Mobile Application Development, WEB, MOBILE WEB deployment along with API development.
• Working on the Go to Market strategies.
• Coordinating with stakeholders (internal and external)

Mar 2019 – Mar 2020 · 1 yr · Bengaluru Area, India

• Responsible for managing cutting edge PRODUCT & TECHNOLOGY functionalities at ZIVAME
• Organizing programs and activities as per project lifecycle in accordance with the vision and goals of the organization.
• Directs the development of overall program strategy, budgets, resource allocation plans, and general program requirements for entire cross-functional teams across Zivame.
• Conduct project/program meetings and is responsible for project tracking and analysis. Cloud implementation and DevOps practices.
• Producing accurate and timely reporting of program status throughout its life cycle.
• Improved the velocity of the team on an average by 8 story points.
• Analyze, evaluate, and overcome program risks, and liaisons with external/ internal stakeholders and vendors offshore.
• Managing 27 full stack developers and QA at Onshore and offshore.
• As per Omni Channel strategy, supported the needs for Marketplace, Retail outlets and Trade business units.
• Reviews and validates statement of work (SOW), Categorizes requirements into a project plan detailing schedules, controls, resources, costs, and daily tasks
• Conducts project/program meetings and is responsible for project/program tracking and analysis.
• Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Managing activities of supporting program teams and internal and external development partners; ensures alignment with unit strategy and owns responsibility for overall program profit and loss management
• Communicated program progress, escalations, and issue analysis to product stakeholders; collaborates with business unit management and internal manufacturing and development partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs.

Sep 2017 – Feb 2019 · 1 yr 5 mos

• Working as a Program Owner (Design - CX Strategy) dealing with Project Management, Engineering, Product Management, Process Excellence, Operations, Category Management, and Vendor Engagement
• Responsable for implementations and closure of cross-organization projects as per CX Leadership requirements.
• Managed the Home & Furniture/ Dropship / Mobile categories by championing the customer’s needs at Flipkart.
• Lead Dropship or Self Ship Model(Home & Furniture, Sport & Fitness, DTH, Sweets categorizes) on customer experience perspective.
• Leading multiple project teams for medium to large projects moderate in risk, scope, and complexity.
• Lead DROPSHIP IJS model from CX chatter
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.
• Project Initiation, Project Scoping, Project Forecasting, Project Schedule, Procurement and supply chain management with managing Risk.
• Support the launches of new programs, categories and features
• Dropship model scale-up at Customer Experience at the Program level
• Responsible for accessing and managing data, handling periodic and ad-hoc queries in reports by performing complex queries and analysis.
• Preparation of periodic reports that need to be published on a daily/ weekly/ Biweekly/ monthly/ quarterly basis along with its insights on the matrix taken under consideration.
• Daily EPTU/EPLU matrix monitoring and evaluation by providing valuable insights on order aligned and landed views for escalations.
• Business Process Re-Engineering and identifying bottlenecks.
• Data Mining, Sorting and Scrubbing for day to day E2U competences.
• Reviewing the data on business functions and analyzing how business process flow/ infrastructure is affected due to it.
• Responsible for Documentation, analysis, and generating reporting of the process flow.

Jun 2017 – Aug 2017 · 2 mos

• Supervising a team of consultants to achieve their daily targets.
• Assignment of cases on daily basis.
• Tracking daily inflow for Returns in Laptops and other categories by analyzing the return approval trend.
• Daily extraction, publishing and reporting of Q2R and Breaches.
• Resolving analyst’s queries and providing the optimal solutions for the preparation of daily dashboard.
• Monitoring the wrong assignment done from different LOB's.
• Crunching the volume and driving productivity on the floor.
• Project Tech Monk: Piloted the project which saves on returns revenue of ~4 million per month.
• Revenue Leakage: Initiated project based on Specific Brands whose revenue leakage was high and saved returns ~2.5 millions for the org.
• Reporting on a need on basis.

Jun 2014 – May 2017 · 2 yrs 11 mos

• Creation of SOP’s for Mobile, Laptops and IOT wearable & Smartwatch categories.
• Saving returns related to Mobile, Laptops and IOT wearable & Smartwatch categories on Flipkart platform.
• Initiated the flow for Mobile app-based remote access based tool (SMARTCHK) for returns related to Mobile categories
• Initiated, created and deployed the creation of technician visit process for mobiles and tablets for returns at Flipkart
• Designed Return Raised to Callback Health Analysis for Mobile Category.
• Designing and updating of the Process Flow for all returns request raise through self-serve (Dialler Logic)
• Liaising with stakeholders to implement solutions proposed
• Program management for Initiatives
• Publishing day to day reports for the team
• Handling returns queries by validating and analyzing the best possible solution.
• Documentation for the website on an as-needed basis.
• Worked closely and effectively with vendors to replace/repair defective hardware and software.
• To execute quantitative analysis and performing RCA’s that translates data into actionable insights for management.
• Spearheaded the complete IOT Smart Watches and Wearable project of RMT, creating a new vertical to save the returns.
• Involved in phases of the Smart Assist SDLC (Software Development Life Cycle) the process of analysis, implementation, and maintenance with the Tech team as a part of the pilot batch.
• To execute quantitative analysis that translates data into actionable insights.
• Perform responsibilities of analyzing and solving problems of minimal to moderate complexity under the instructions of team leads and management.
• Using understanding of Data Crunching using Excel.
• Creation of Data flow diagrams and Entity relation modeling techniques.
• Producing Tables, Reports, Graphs and Listings using various SQL queries
• Basic Experience of establishing a connection to Database with Tableau and creating simple Reports.

Jul 2012 – Aug 2012 · 1 mo · Noida, Uttar Pradesh, India

• Worked for the MIS department related to sales.
• Synchronized Database usage as per the load testing regulatory
• Daily extraction of sale-related data from internet databases using MySQL commands.
• Calculations daily inflation of sales-related matrix.