Shushendra Singh

Business Development Executive

Bengaluru, Karnataka, India5 yrs 11 mos experience

Highly Stable

Key Highlights

Increased client retention by 60% at Hirect.
Boosted upselling opportunities by 55%.
Led a team of 26 to enhance customer satisfaction.

Stackforce AI infers this person is a Customer Success and Sales Management professional in the SaaS industry.

Contact

shushendrasingh8877@gmail.com LinkedIn

Skills

Core Skills

Customer SuccessTeam LeadershipCustomer RetentionSales OperationsSales ManagementTeam ManagementSales Development

Other Skills

Business StrategyCommunicationCost ControlCost ManagementCross-functional Team LeadershipCustomer EngagementCustomer ExperienceCustomer Facing RolesCustomer InsightCustomer Relationship Management (CRM)Customer SatisfactionCustomer SupportData AnalysisGoogle SheetsHuman Resources (HR)

About

Dynamic and results-driven professional with over 5 years of experience in customer success, sales leadership, and team management. Skilled in leading high-performance teams to achieve and surpass revenue targets, crafting and implementing effective workflows, and enhancing client satisfaction. Currently serving as a Senior Team Lead at Khatabook, managing diverse teams to streamline onboarding processes, boost retention, and drive significant revenue growth. With a proven ability to re-engage churn clients and foster cross-functional collaboration. Previously at Hirect, I spearheaded initiatives that increased client retention by 60% and enhanced upselling opportunities by 55%. My leadership capabilities have also contributed to scaling growth targets and achieving remarkable productivity and client engagement improvements. I am passionate about strategic thinking, relationship building, and leveraging CRM tools like Salesforce and Vtiger to optimize processes. Dedicated to delivering excellence, I thrive in dynamic environments that challenge my skills and allow me to drive measurable outcomes. Let’s connect to discuss opportunities where I can contribute to organizational success while continuing to grow professionally.

Experience

5 yrs 11 mos

Total Experience

4 yrs

Average Tenure

1 yr 11 mos

Current Experience

Khatabook

Senior Team Leader- Direct Bussiness & Growth

Jul 2024 – Present · 1 yr 11 mos · Greater Bengaluru Area · On-site

Oversee a dynamic team of Customer Success Executives and Business Development Executives specializing in client onboarding, retention, renewals, and pre-sales support. The primary mission is to enhance customer lifecycle management, improve client satisfaction, and drive revenue growth through strategic analysis and process optimization.
Key Responsibilities:
Onboarding & Retention: Led process improvements that streamlined client onboarding, reducing time-to-value and enhancing retention rates.
Renewals: Implemented strategies to identify at-risk accounts, improving renewal rates by 60% over 6 months.
Pre-Sales: Supported the sales team by providing qualified leads and a ready-to-use customer base, contributing to a 20% increase in conversion rates.
Team Leadership: Mentored a team of 26 Customer Success Executives and Business Development Executives, fostering a culture of continuous improvement, collaboration, and professional growth.

Customer Facing RolesRelationship DevelopmentRelationship BuildingTeam BuildingTeam ManagementTeam Leadership+13

Hirect india - startup jobs & hiring

4 roles

Senior Manager, Customer Success

Jun 2023 – Jul 2024 · 1 yr 1 mo

Customer Facing RolesBusiness StrategyCustomer RetentionCustomer SatisfactionOnboardingResolving Issues+12

Assistant Sales Manager

Promoted

Apr 2022 – Jul 2023 · 1 yr 3 mos

I) Defined and integrated roles, responsibilities, and processes for the business team and data management organization.
II) Maximized revenues in several programs by Implementing creative sales training techniques.
III) Established objectives to offer team members a clear roadmap to help the company achieve overall goals.
IV) Conducted weekly staff meetings to motivate staff members, address concerns, plan improvements and evaluate progress toward goals.
V) Established objectives to offer team members a clear road map to help the company achieve overall.
VI) Helped in coming up with and setting up processes and new initiatives to increase overall efficiency.
VII) Managing a team of 10 Full timers, along with 3 team leaders who in turn handle a team of interns.

Customer Facing RolesBusiness StrategyGoogle SheetsStrategic ThinkingPresentation SkillsOnboarding+14

Senior sales and Marketing Executive

Promoted

Aug 2021 – Apr 2022 · 8 mos

I) Setting up the Interns Department in the organization.
II) Managed a team of 50 Interns and 2 Managers.
III)Evaluated current service needs and product satisfaction levels with established customers.

Customer Facing RolesTeam ManagementGoogle SheetsTarget OrientationCost ControlOnboarding+10

Sales and Marketing Executive

Jul 2020 – Aug 2021 · 1 yr 1 mo

Worked As a Business Development Executive on B2B & B2C sides.
For B2C:-
I) Cold called to fix up meetings with prospective clients to onboard them to the platform.
lI) Utilized professional sales techniques to have persuasive communication with clients.
lll)Answered, screened, and transferred an average of 120 telephone calls every day.
For B2B:-
l) Onboarding Companies to the portal.
ll) Maintaining good relation with the Client.
lll) Head in the lead Generation team.
iv) matching the clients expectations.
Supported various analytical projects, including working with spreadsheets, CRM, presentations, and
database applications to generate reports.
Provided support for the company's internal social media activities like handling LinkedIn posts, etc.
Onboarded candidates by studying their resumes & interviewing them regarding their skills & performing negotiation

OnboardingRelationship BuildingSales and MarketingCommunicationProblem SolvingSales Development

Creatigrity technologies pvt ltd

Technical Recruiter

Mar 2020 – Mar 2020 · 0 mo · Bengaluru, Karnataka, India

Sourcing the candidates for different Job Portals.
shortlisting the candidates.
Taking interviews of the candidates in the following domains:- Technical, Mechanical, IT.
Scheduling the interview!

Team thermoformings & allieds

Quality and Maintenance Intern

Jan 2020 – Feb 2020 · 1 mo · Bengaluru, Karnataka, India

Gained hands-on experience in quality & maintenance.
Gained basic knowledge of the thermoforming process and machine knowledge used in the process.
Provided exposure to the manufacturing process and maintenance of the machine.

Communication