Jun 2021 – May 2022 · 11 mos · Hyderabad

• Led the implementation of AI-driven SaaS solutions in the Order-to-Cash (O2C) domain for Fortune 1000 enterprise clients, enabling automation, process standardization, and digital transformation across accounts receivable functions.
• Partnered with customers to align product capabilities with business objectives, driving measurable improvements in efficiency, working capital optimization, and operational performance.
• Owned end-to-end delivery and customer success outcomes, ensuring clients realized maximum value from HighRadius solutions through effective implementation, adoption, and continuous optimization.
• Acted as a trusted advisor to enterprise stakeholders, understanding complex business challenges, providing strategic solutions, and fostering long-term, value-driven client relationships.

Oct 2019 – Jun 2021 · 1 yr 8 mos

• Led delivery operations for Oracle JD Edwards (JDE) projects across global enterprise clients, driving digital transformation and operational excellence through robust ERP solutions.
• Oversaw end-to-end project execution, stakeholder management, and delivery governance within Cognizant’s Oracle practice.
• Ensured adherence to Cognizant’s delivery frameworks, risk management protocols, and quality standards.
• Drove continuous improvement initiatives, optimizing offshore delivery processes and resource utilization.
• Improved project delivery timelines and client satisfaction scores through structured governance and proactive issue management.

Dec 2015 – Jun 2021 · 5 yrs 6 mos

• Led offshore project delivery for Oracle JD Edwards ERP programs across global clients. Acted as the primary liaison between onsite engagement teams and offshore delivery centers, ensuring seamless execution, communication, and delivery excellence.
• Managed full lifecycle of JD Edwards EnterpriseOne projects — from requirements gathering to post-implementation support.
• Coordinated with onsite counterparts and client IT/business stakeholders to ensure successful delivery of functional and technical solutions.
• Implemented standardized delivery processes improving offshore efficiency and reducing defect rates.
• Mentored and upskilled team members in JD Edwards tools, methodologies, and client communication best practices.

Apr 2012 – Oct 2015 · 3 yrs 6 mos · Greater Delhi Area

• Selected as the first India-based team member for Spinnaker Support, contributing to the establishment of offshore delivery capabilities for JD Edwards support services
• Played a key role in setting up and scaling the JDE offshoring model in India, working closely with US leadership
• Managed multiple global clients across geographies, delivering consistent support and solution outcomes
• Conducted business process analysis, requirement gathering, and solution design to support implementation and optimization initiatives
• Developed functional and technical specifications, including data flow designs, to enable effective solution delivery
• Designed and implemented technical solutions for complex business challenges, ensuring system efficiency and reliability
• Delivered custom JD Edwards reports and application enhancements across diverse client environments
• Collaborated with global stakeholders, functional consultants, and client teams, ensuring seamless communication and delivery

Feb 2009 – Apr 2012 · 3 yrs 2 mos

• Delivered end-to-end JD Edwards EnterpriseOne implementations and upgrade projects, contributing as a technical consultant across the full project lifecycle
• Gained strong expertise in JDE toolset, including Enterprise Report Writer (ERW), Business Views, Report Design Aid, Form Design Aid, Data Dictionary, and Table Design
• Designed and developed custom reports, applications, and business functions, supporting complex client requirements
• Worked extensively on technical design, coding, testing, and post-production support, ensuring system stability and performance
• Collaborated with clients on requirements gathering, solution design, and application setup, ensuring alignment with business needs
• Developed technical specifications and documentation, supporting structured and scalable delivery
• Built foundational experience in table conversions and data handling within enterprise environments

Dec 2007 – Jan 2009 · 1 yr 1 mo

• Managed CNC activities, including security configuration, package builds, deployments, web generation, and environment maintenance