Sumanth Srinath

Business Development Executive

Bengaluru, Karnataka, India17 yrs experience

Key Highlights

  • Over 15 years in customer-facing roles.
  • Achieved >85% customer adoption rates.
  • Consistently delivered $700-800K revenue annually.
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and technical account management.

Contact

sumanth.ps2710@gmail.comLinkedIn

Skills

Core Skills

Customer SuccessAccount Management

Other Skills

Account ExpansionAdoptionAmazon Web Services (AWS)B2B SoftwareBusiness AlignmentBusiness ReviewsBusiness ValueBusiness-to-Business (B2B)Channel PartnersCisco Systems ProductsCisco TechnologiesCommercialsComputer NetworkingCustomer ExperienceCustomer Relationship Management (CRM)

About

15+ years of diverse customer-facing experience in areas such as Customer Success Escalation Management Professional Services / Service Delivery / Solution Architecture Technical Support Strong technical background and domain expertise in DevOps, Networking, Virtualization, and Infrastructure, with multiple certifications such as CCIE, RHCE, and CKA. Experience leading mid-to-large sized teams 7+ years of experience in challenging start-up environments with get stuff done mindset

Experience

17 yrs
Total Experience
3 yrs 9 mos
Average Tenure
2 yrs
Current Experience

Weka

Sr Technical Account Manager

Apr 2024 – Present · 2 yrs · Bengaluru, Karnataka, India

  • 1st TAM in APAC region for WEKA

Harness

Principal Customer Success Manager

Aug 2021 – Feb 2024 · 2 yrs 6 mos · Bengaluru, Karnataka, India · Hybrid

  • Managed a book of business of $3M across APAC & EMEA enterprise customers. Responsible for end-to-end post-sales account management including:
  • Onboarding & adoption
  • Escalation management
  • Executive Business Reviews, Quarterly Business Reviews & Executive Alignment
  • Identifying cross-sell & upsell opportunities
  • Driving renewal/commercial discussions
  • Value realization & value engineering
  • Risk assessment
  • Highlights
  • Maintained overall adoption from my book of business at >85%
  • Consistently maintained GRR of >80% & NRR between 110-120%
  • Delivered revenue of $700-800K each year to the business
  • Saved revenue at risk of $200-300k each year from my book of business
  • Drove multiyear renewals for 15+ logos
Customer SuccessAccount ManagementOnboardingAdoptionEscalation ManagementBusiness Reviews+2

Vmware

Customer Success Architect/Technical Account Manager

Aug 2019 – Jul 2021 · 1 yr 11 mos · Greater Bengaluru Area

  • Avi Networks was acquired by VMware in 2019

Avi networks

2 roles

Senior Professional Services Consultant

Promoted

Feb 2018 – Jul 2019 · 1 yr 5 mos

  • Delivered following services for wide range of accounts
  • 1. Migration from incumbent load-balancing solution to Avi
  • 2. LoE scoping and SoW creation
  • 3. Content development and training delivery
  • 4. Audit consultation
  • 5. Best practices

Customer Success Engineer

Nov 2016 – Jan 2018 · 1 yr 2 mos

  • Leading Customer Engg in APAC for some of Avi's first customers which later went on to become key strategic accounts

Cisco

Lead Technical Consulting Engineer, Cisco TAC

Oct 2008 – Oct 2016 · 8 yrs · Greater Bengaluru Area

Education

Harvard Business School Online

Other; Certificate in Management Essentials

Indian Institute of Management Bangalore

Master of Business Administration - MBA

Visvesvaraya Technological University

Bachelor of Engineering — Electronics and Communication engineering

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