Apr 2017 – Sep 2017 · 5 mos

• Identifying new business opportunities.
• Manage existing client portfolio.
• Bridge between delivery team and client to facilitate key account management.
• Handling escalations and proposing solutions;
• Managing entire sales cycle (lead generation - proposals - negotiation – closure – mining).
• Additionally handling employee engagement for the Business Unit.

Apr 2015 – Mar 2017 · 1 yr 11 mos

• Identifying new business opportunities
• Maximized business potential from existing clients and doing research for new clients.
• Responsible for generating, maintaining and managing strong relationships with the client and fulfilling client manpower needs within minimal time.
• Handling and Building client relationships & facilitating permanent staffing business from client from development to payment procurement.
• Develop and manage full sales lifecycle from lead generation, proposal presentation to closing clients and further farming the account
• Act as the primary interface between the company and the customer on all matters including account performance, delivery, billing and negotiation of contract agreements
• Handle daily activities which include client handling, escalations and deliveries.
• Continuous improvement of customer relationship management.

Jul 2014 – Feb 2015 · 7 mos · Gurgaon

• Responsible for handling Global 37 Key Accounts for India ; Handling services like contingent workforce.
• Oversee development and management of corporate accounts (Domestic & International) across the product ranges , help drive strategic relationships with large high potential multi-national clients.
• Assist in driving existing relationships and revenue growth from select global clients, Optimizing and expanding existing portfolio ; Single point of contact to all the existing clients
• Strategic Planning to identify and evaluate business potential of untapped areas and develop new initiatives.
• Lead generation and cross- selling ; Interface with the Centre Head and maintain client issue resolution trackers.
• Ensure process compliance and timely completion of targets ; Maintain all related MIS and performance trackers.

May 2013 – Jul 2014 · 1 yr 2 mos · Noida

• Developing and Implementing client retention strategies.
• Mapping client’s requirements and providing solution.
• Achieving sales objectives / revenues by selling upselling and cross selling varied offerings including brand options.
• Customization of training modules; Sales analysis, usage review and planning vis-à-vis product analysis (quarterly).
• Closely monitoring competition and assisting in planning counter strategies; Sales management to drive both volume and value business.

May 2010 – May 2013 · 3 yrs · New Delhi Area, India

• Acquisition of Key Accounts; Managing large existing accounts ; Managed the Pre-sales process (Opening prospects - Mapping prospects - Establish contact -Qualifying prospects).
• Managing sales process ( Open active leads - Opportunity identification, Meetings & presentations
• Submission of proposals; Negotiating deals. Tracking archived dead opportunities and converting them.
• Managing the entire northern Indian Territory with prime focus on Delhi NCR markets.

Jun 2007 – Apr 2010 · 2 yrs 10 mos

• Managing existing client accounts
• Generating new business
• Growing client portfolio
• Administrative assistance for Regional Manager and Sales Team
• Coordinating and managing multiple projects
• Maintaining extensive, accurate and up-to-date client files
• Analytical market research surveys on customer needs and requirements
• Repeat business generation through successful follow-up calls with clients as part of the sales feedback team.