Feb 2016 – Jul 2020 · 4 yrs 5 mos · Mumbai Area, India

• Responsibilities
• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies
• Deploy the Sophos Firewall UTM9.5 in 6 Hubs-Andheri , Bandra ,Powai ,Lower Parel , Grant Road & Fort Hub etc. easier to access and switch the fail-over ( Load Balancing ) wan network and manged centralized on everywhere.
• User Addition & Creation deletion password reset issues Solved by within minute by G-Suit Access Panel.
• Call Center: Calling software ( Zoipar ,) OS Dialer and Ubuntu 16.10 handled & Successfully support to end user.
• Sophos vpn client for Ubuntu
• Fortinet- Parent control , and VPN Trunking ,VLAN-Port transferring well knowledge .
• Enterprise desktop support skills and traits
• Remote troubleshooting
• Troubleshooting hardware and device issues
• Using System Restore
• Securing user accounts
• Resolving networking issues

Feb 2014 – Jan 2016 · 1 yr 11 mos · Mumbai Area, India

• Monitoring Network & Servers ,firewall Inbound /Outbound Traffic.
• Managing files and disks
• Troubleshooting sharing and file access issues
• Resolving app compatibility
• System resource issues: RAM, CPU, and more
• Essential Windows 10 maintenance
• Windows 10 startup issues

Oct 2013 – Oct 2015 · 2 yrs · Sion

• Remote Support & IT -Inouse Support
• Request drive mapping via login script when needed from OU manager
• Add user domain account to workstation
• Assist data owners with archiving to alternative storage (cloud/solid state device/Blu-Ray/dvd/cd)
• Provide the following (if possible) to the domain admins, when suspecting a desktop related problem stems from a change to the Active Directory or DC configuration
• event description
• logon name of affected user
• name of affected computer
• time of event
• relevant warnings and errors in event logs
• relevant warnings or errors displayed on screen
• Help Desk:-
• Create new user accounts
• Disable user accounts for xstaff (Remove Password)
• Password reset service
• Creating and routing of tickets related to Active Directory issues
• Full disaster recovery plan and practice of trust recovery
• Domain Controller Management
• Physical security of the domain controllers in IT Division space and oversite for all domain controllers
• Backups and restores on domain controllers
• Full disaster recovery plan and practice recovery of DCs and core Directory objects

Aug 2009 – Feb 2016 · 6 yrs 6 mos · Mumbai Area, India

• All desktop ,laptop & server support & follow-up with respective vendors.
• Backup support ( Full backup
• Incremental backup
• Differential backup)
• worked on acronis tool on clone disk software
• Sonicwall Firewall Support
• Many to One NAT Policy
• Many to Many NAT Policy
• One to One NAT Policy for Outbound Traffic
• One to One NAT Policy for Inbound Traffic (Reflexive)
• One to Many NAT Load Balancing
• Inbound Port Address Translation via One to One NAT Policy
• Inbound Port Address Translation via WAN IP Address.
• Troubleshooting account and startup issues
• Repairing Office apps
• Working with Word, PowerPoint, Excel, Outlook, Visio, and OneNote
• Communicating with Skype and Yammer
• Using OneDrive and SharePoint
• Fixing file synchronization issues