Abhishek G H.

Operations Associate

Bengaluru, Karnataka, India7 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Strong background in IT service management and customer support.
Proven troubleshooting skills in desktop and hardware issues.
Effective team player with excellent communication abilities.

Stackforce AI infers this person is a skilled IT support professional with a focus on customer service and troubleshooting.

Contact

Skills

Core Skills

It Service ManagementCustomer SupportTroubleshootingTeam CoordinationCustomer Service

Other Skills

Active DirectoryAnalytical SkillsComputer HardwareComputer Hardware TroubleshootingDesktop SupportFinancial Risk ManagementHelp Desk SupportIT Asset ManagementIT Hardware SupportIT SpecialistIT SupportJamfJmafManagementMicrosoft Office

About

I am a hard working person who likes to work in groups. I can talk to customers face to face. Im a people person and I like to know more about what other people do or say. My skills are that Im a very quick learner, able to get on with all types of people. In the future I would like to learn how to teach children or manage a school district

Experience

Paychex

2 roles

Sr. IT service Partner

Promoted

Aug 2022 – Present · 3 yrs 7 mos · Bangalore Urban, Karnataka, India

IT Service ManagementCustomer Support

IT Service Partner

Apr 2021 – Aug 2022 · 1 yr 4 mos · Bangalore Urban, Karnataka, India

IT Service ManagementCustomer Support

Wipro limited

Desktop Support Engineer

Jan 2020 – Mar 2021 · 1 yr 2 mos · Karnataka

Troubleshooting the issue on desktop applications, operating system and networking issues for end user with friendly and helpful attitude. To troubleshoot the issues such as MS office, outlook issues by taking remote desktop connection of end user and working on hardware issues like battery issues, booting issues, keyboard issues and display issues. Configuring the machines through cloud and exchange servers, installing the softwares like vpn, global protect, Zscalar, and working the issues on active directory resetting the password of end user and unlocking the account. Troubleshooting the issues on MS teams and handling calls through chats a d resolving the issues through calls, mails or chats through end users.
Handling ticketing tool.
Handling SD Cals
Handling internal & domestic wipro clients
Handling hardware & software related calls
Handling basic networking related calls
Handling softwares calls remotely
Handling Ms package & os related issues
Handling registry path issues
Handling out of warranty calls by logging vendor calls
Handling basic vdi related issues
Handling basic issues of client related softwares