Siddhesh Yadav

Sales Executive

Mumbai, Maharashtra, India5 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Proven track record in customer service excellence.
Expert in resolving complex customer queries.
Strong experience in E-commerce operations.

Stackforce AI infers this person is a Customer Service Specialist with significant experience in E-commerce and customer relations.

Contact

Skills

Core Skills

Customer ServiceE-commerce

Other Skills

Attention to DetailChatComputer LiteracyComputer OperationsCustomer ExperienceCustomer InteractionCustomer ManagementCustomer Service ManagementCustomer Service OperationsCustomer Service RepresentativesCustomer Service SystemsCustomer SupportData EntryEscalation ResolutionGoods and Services Tax (GST)

About

Scootsy:- I was on the post of food concierge which was as good as customer service agent, who take inbound and outbound calls and assisting customer, delivery person and restaurants regarding their queries and complaints and ensure overall satisfaction HDFC :- Verifying processing fees cheques and send them to accounts for despositing and keeping a record of returned cheques on excel Checking the sanctioned files FCI Reports and keep record of the same on excel Sending updates to respective appraisers about what customer checks needed to be done before disbursement of loan. Croma:- • Worked in Ecom Team wherein by responsibility was to understand and resolving customer's queries regarding buying, application of coupons, gift cards, gift vouchers, offer application and payments i .e. overall customer's journey of placing the order. • Resolving customers after sales complaints • Worked in high ageing cases which have breached the SLA and proactively chasing correct internal stakeholders for closing the case and providing proper resolution to customers via calls or mails. • Processing Electronic Gift Vouchers to customers if needed. • Worked on Escalation cases Contacting with the agency co ordinartor to reinitiate applicant's Residential FCI and Employment FCI

Experience

Croma

Senior Customer Service Executive

Dec 2023 – Present · 2 yrs 3 mos · Mumbai, Maharashtra, India · Hybrid

Responsible for processing Log numbers for the purpose of Installation and repairs on behalf of customers and co-ordinate with brands for successful closure

Customer SupportE-CommerceEscalation ResolutionProblem SolvingCustomer InteractionCustomer Service

Roopkala

Social Media Representative

Jan 2023 – Dec 2024 · 1 yr 11 mos · Mumbai, Maharashtra, India · On-site

Working on customer’s enquiries and sales through Instagram and WhatsApp and also through calls

Customer SupportSocial Media CommunicationsCustomer Service

Infiniti retail limited., a tata enterprises(croma)

Customer Service Agent

Oct 2021 – Sep 2022 · 11 mos · Mumbai, Maharashtra, India

Worked in Ecom Team wherein by responsibility was to understand and resolving customer's queries regarding buying, application of coupons, gift cards, gift vouchers, offer application and payments i .e. overall customer's journey of placing the order.
Resolving customers after sales complaints
Worked in high ageing cases which have breached the SLA and proactively chasing correct internal stakeholders for closing the case and providing proper resolution to customers via calls or mails.
Processing Electronic Gift Vouchers to customers if needed.
Worked on Escalation cases

Customer SupportE-CommerceEscalation ResolutionProblem SolvingCustomer Service

Hdfc sales private limited

customer relations trainee

Jan 2020 – Sep 2021 · 1 yr 8 mos · Mumbai Metropolitan Region

Verifying processing fees cheques and send them to accounts for despositing and keeping a record of returned cheques on excel
Checking the sanctioned files FCI Reports and keep record of the same on excel
Sending updates to respective appraisers about what customer checks needed to be done before disbursement of loan.
Contacting with the agency co ordinartor to reinitiate applicant's Residential FCI and Employment FCI

Data EntryMicrosoft ExcelCustomer SupportCustomer Service

Scootsy logistics pvt ltd

food concierge

Mar 2018 – Oct 2019 · 1 yr 7 mos · lower parel

I was on the post of food concierge which was as good as customer service agent, who take inbound and outbound calls and assisting customer, delivery person and restaurants regarding their queries and complaints and ensure overall satisfaction

Customer SupportPhone EtiquetteCustomer Service