Feb 2016 – Nov 2021 · 5 yrs 9 mos · Greater Hyderabad Area

• Responsible for setting up H R & Learning & development function from scratch for the organization. Main areas of responsibility include developing organizational strategy and HR framework, Talent Acquisition, Engagement and Retention, Change management.
• Spearheaded Customer Success Teams and Handled end to end acquisition, on-boarding and seamless customer support for large BFSI and Pharma clients
• Design & Implement human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, succession planning, employee relations and retention.
• Guide the management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
• Conceptualizing & designing India's first virtual BPO on mobile with an view to create sustainable job opportunities across India
• Conceptualized and implemented end to end virtual training & onboarding platform whereby all activities from recruitment to BAU are run on self serving platform with minimal human intervention
• Devise creative training and collaboration techniques for smooth operations of virtual BPO platform
• Responsible for brand building , recruitment & operational SLAs for virtual BPO
• responsible for employee engagement initiatives across the organization
• Hunt for strategic Accounts and nurture them in order to meet organizational revenue goal
• Be a strong sounding board for strategic discussions and new initiatives
• Frame the operational and strategic framework including the policies, SOPs and manuals
• Design, develop and conceptualize L&D tools beyond the traditional class room training methodology

Jun 2015 – Jan 2016 · 7 mos · Greater Hyderabad Area

• Entrusted with the responsibility of spearheading and building organizational-people capabilities and develop leaders.
• Designed and developed learning Centre for the organization using combination of conventional and non-conventional learning methodologies
• Designed and led the execution of 5 point employee engagement strategy to create an organizational culture that is agile and sensitive and control attrition.
• Led ISO 9001-2015certification for learning and development process.
• Designed and developed annual training calendar, training content and training aids for seamless training delivery for retail field staff as well as the contact centre.
• Introduced differentiated on-boarding process combining technology with human intervention to create instant connect with employees right from day 1 of joining

Dec 2014 – Jun 2015 · 6 mos · Mumbai Metropolitan Region

• Lead content development and corporate training function
• Design and develop learning and development architecture for the stake holders
• Assess training vendors and negotiate training solutions contracts
• Identifying, conceptualizing and delivering training modules as per business needs
• Design and develop employee engagement programs through various learning intervention
• Conceptualized and implemented “ Learning beyond classroom” methodologies for lasting training impacts
• Conceptualize, design and implement executive development programs for Hi-potential employees
• Conduct partner trainings for skill enhancement of brokers/ business partners and their employees
• Design and develop brochures, mailers and surveys for internal and external employees
• Design and develop training programs for first time managers
• Design and develop sales coaching boot camps for internal employees as well as partners

Aug 2013 – Dec 2014 · 1 yr 4 mos · Mumbai Metropolitan Region

• Co-ordinating and organizing trainings for stake holders
• Managing trainings for channel partners like Citi Bank and Deutsche Bank.
• Conduct inductions and skill based trainings for new hires
• Conduct skill based trainings for effective development of managers
• Address customer events and educate the customers about importance of financial planning
• Schedule training sessions and monitor progress of managers on continuous basis
• Devise strategies to improve productivity and quality of training
• Identifying, conceptualizing and launching need based interventions

Jul 2011 – Jul 2013 · 2 yrs · Mumbai Metropolitan Region

• Platinum writer on Ezine.com
• Worked as consultant and web content writer for realtors, pharmaceutical printers and packaging companies, Car helpline, hotels and resorts, Third Party Logistics Company and Fleet tracking company.
• Have worked with several SEO providers on project basis.
• Designed broch6ures, flyers and marketing material for BTA STUDIOS (Bollywood, television and Advertising studio)
• Knowledge of using keywords for SEO purposes

Jun 2009 – Jun 2011 · 2 yrs · Mumbai

• Managing a team comprising of 3 Assistant Managers and 2 quality analysts; responsible for areas related to appraisals, attendance, retention, Product training, recruitment/backfill, capability building and succession planning.
• Designing training session plans, batch schedules trainer allocation for new hire training.
• Leading weekly/monthly/quarterly training reviews with Operations and actively participating in strategic business reviews both with the client and internally.
• Lead operational improvement projects for Csat and Sales

Aug 2005 – May 2009 · 3 yrs 9 mos · Mumbai Metropolitan Region

• Ensuring co-ordination and organization of training according to Operational requirements for Product and Soft skills training.
• Designing training session plans, batch schedules and trainer allocation for new hire training.
• Analyzing performance needs to identify effective training interventions.
• Design, develop, implement and evaluate formal information, training programs, and job aids for ICICI bank UK employees
• Generate creative, novel methods and solutions to learning experiences, communications and organizational challenges.