Oct 2025 – Present · 5 mos · Noida, Uttar Pradesh, India

• 👥 Leading a cross-functional team of 20+ engineers across JustCall AI, Integrations & Developer API, and QA pods — driving alignment, technical excellence, and delivery velocity.
• 🧭 Conducting weekly sync-ups with pod leads to ensure strategic alignment, clear ownership, and continuous progress toward key business and technical goals.
• 🤖 Spearheaded the introduction of AI Voice Agent & MCP Server, enabling real-time meeting transcription, sentiment analysis, and AI-driven coaching.
• 📈 Enhanced AI data pipelines and model stability, improving accuracy, reliability, and scalability of AI-driven insights across products.
• 🔌 Streamlined the integration process, automating most of the workflow — reducing new integration delivery time from weeks to just a few days.
• 💻 Built and shipped the MCP Server, enabling scalable, extensible integrations and seamless connectivity with AI-powered systems — including tools like ChatGPT, Claude, and voice agents — to process real-time data, execute actions, and enhance automation across the platform.
• ⚙️ Improved analytics infrastructure, reducing system load time from ~60s to under 4s, significantly enhancing user experience and performance.
• 🐳 Contributed to JustCall’s container migration, reducing load time by ~60% and infrastructure costs by ~40%.
• 🧩 Advocated and contributed to microservice architecture adoption across the organization, improving modularity and system scalability.
• ✅ Supported QA automation initiatives, driving end-to-end testing for high-priority and regression test cases.
• 📊 Implemented advanced monitoring and alerting systems using New Relic and Grafana, improving observability and proactive issue resolution.
• 🤝 Collaborated closely with Product, Design, and Data teams to ensure engineering goals align with business impact and customer outcomes.

Aug 2023 – Oct 2025 · 2 yrs 2 mos · Noida, Uttar Pradesh, India

Nov 2022 – Aug 2023 · 9 mos · Noida, Uttar Pradesh, India