Chetan Sharma

Operations Associate

Gurgaon, Haryana, India15 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Experienced in operations management and strategic planning.
  • Strong background in customer experience and satisfaction.
  • Proficient in travel management and consumer behavior analysis.
Stackforce AI infers this person is a Customer Experience and Operations Management professional in the Travel industry.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementTravel ManagementStrategic PlanningCustomer Satisfaction

Other Skills

AnalyticsBusiness TravelCompetitive IntelligenceConsumer BehaviorCustomer ExperienceCustomer ServiceData AnalysisMarket IntelligenceMarket ResearchMarketing ResearchOperational PlanningQuantitative ResearchTravelVendor Management

Experience

Ienergizer

2 roles

Operations Manager

Promoted

Apr 2024 – Present · 1 yr 11 mos · On-site

  • Operations Manager
Business TravelConsumer BehaviorCustomer ExperienceCustomer SatisfactionOperational PlanningOperations Management+2

Assistant Manager

Dec 2022 – Apr 2024 · 1 yr 4 mos · On-site

Operations ManagementStrategic PlanningOperational PlanningBusiness TravelTravelCustomer Satisfaction+2

Teleperformance

Team Leader

Sep 2020 – Nov 2022 · 2 yrs 2 mos · New Delhi, Delhi, India

Consumer BehaviorCustomer Satisfaction

Yatra online pvt ltd

Team leader

Dec 2017 – Sep 2020 · 2 yrs 9 mos · Gurgaon, Haryana, India

Consumer BehaviorCustomer SatisfactionTravel ManagementTravel

Goibibo

Refund Department

Sep 2016 – Nov 2017 · 1 yr 2 mos

Consumer BehaviorCustomer Satisfaction

Azure knowledge corporation

Sr. Reserach Analyst (Market Research)

Aug 2014 – Aug 2016 · 2 yrs · Noida, Uttar Pradesh, India

Serco

Sr CSE

May 2012 – Aug 2014 · 2 yrs 3 mos · New Delhi Area, India

Consumer BehaviorCustomer Satisfaction

Kingfisher airlines

Sr CSA

Apr 2010 – May 2012 · 2 yrs 1 mo · Greater Delhi Area

  • Handling tasks such as domestic & international reservations, ticketing (Computerized Reservation System), constructing fares for corporate & individual clients.
  • Ensuring smooth Airport operations & services at the Terminal.
  • Following-up on the hotel bookings, reservations, payments and other queries for ensuring smooth operations.
  • Managing the overall operations at Region of Aircraft Movement and Parking (RAMP) Safety.
  • Trainings Attended
  • Basic Airport handling and Terminal Services.
  • Region of Aircraft Movement and Parking (RAMP) Safety.
  • Reservation/ Ticketing.
Consumer BehaviorCustomer Satisfaction

Education

Delhi University

Bachelor of Commerce (B.Com.)

Jan 2005 – Jan 2008

Dav public school

Stackforce found 100+ more professionals with Operations Management & Travel Management

Explore similar profiles based on matching skills and experience

Ashish Kishore

Ashish Kishore

Chief Operating Officer

at FARELADDER

Gurgaon, India23 yrs 11 mos exp
Business StrategyManagement ConsultingTravel Technology
Sarosh Waghmar

Sarosh Waghmar

Founder, Co-Chairman & Chief Product Officer

at Spotnana

New York, United States28 yrs 3 mos exp
Rajendrra Kumaar

Rajendrra Kumaar

Co-Founder - Bhavishyam Consulting

at Bhavishyam

Gurgaon, India13 yrs 6 mos exp
IT RecruitmentOffice AdministrationOperations ManagementSAP recruitmentTechnical Recruiting
Anirudh Kandpal

Anirudh Kandpal

Co-Founder and Senior Vice President Sales & Development

at The Postcard Hotel

New Delhi, India23 yrs 3 mos exp
Hospitality ManagementMarketingSales
JM

Jayashankar M

Corporate Travel Manager

at Sattva Consulting

Bengaluru, India10 yrs 6 mos exp
LeadershipManagement
Prashant Sharma

Prashant Sharma

Talent Acquisition Manager

at Voyants Solutions Private Limited

Delhi, India12 yrs exp
Talent AcquisitionRecruitment
Varis Chauhan

Varis Chauhan

Group Head Administration

at ixigo

Delhi, India15 yrs 4 mos exp
HH

Hetal Haria

Talent Account Lead

at Dexian India

Pune, India14 yrs exp
Business DevelopmentClient RelationsLeadership HiringTalent Acquisition