Sep 2022 – Sep 2024 · 2 yrs · Gurugram, Haryana, India · Hybrid

• HMA is a Bajaj Group company established over 70 years ago. As a consulting Chief Operating Officer, my role at HMA is to rebuild and grow the business in the post pandemic environment. My responsibilities include assessing the changes in the business environment, identifying the right opportunity, and creating the right operating structure & processes to capture those opportunities. My work includes working with the board on developing long term business strategy, help build a stable & robust team, implementing technology & efficient processes, and set the company of path of profitable growth. I have been able to successfully transform & grow the business to profitability with a clear future growth road map.

Apr 2021 – Aug 2022 · 1 yr 4 mos · Gurugram, Haryana, India

• ITILITE is the world’s only truly integrated travel and expense management platform empowering travel and related expenses for hundreds of enterprises and leading startups globally. They are on a mission to simplify travel & expenses for organizations across the globe so they can move people and businesses forward easily while leaving all operational concerns behind.
• As an advisor, I work with the founders and the senior team to sharpen the business strategy and effective planning by sharing my learnings & experiences. Help establish globally strategic connection with talent, partners, customers & suppliers. I also host a recurring webinar names “Top Drawer Travel Talks” with key industry participants discussing topics important for the industry.

Jan 2021 – Present · 5 yrs 2 mos · Gurugram, Haryana, India

• Berry Journeys is a premium business travel management firm. We services Corporates, CXO’s, SME's, HNI’s, & celebrities. It is a travel concierge service integrated within a structured business travel and compliance framework. It's SERVICE first strategy combined with a digital self-booking tool " BERRY", powered by experienced travel professionals delivers a very high-end personalized services. Our 3S model focused on Safety, Savings and Service has been built with our deep domain knowledge and business understanding. The offerings corporate travel management, Leisure services, Visa, Documentation, Conferences, Meetings & event and holidays.

Dec 2017 – Sep 2020 · 2 yrs 9 mos · India

• Amex GBT is world's leading corporate travel management company servicing many fortunes 500 global & Indian corporate. As the Managing Director, my role was to deliver cultural, financial, and strategic results for the market. Highlight of my accomplishment was successful completion of the acquisition and integration of HRG's India operation worth 150 M+ per annum taking India's volume to all time high. During my tenure I partnered with functional leaders to execute a strategy to arrest the streak of business losses and delivered 170% of annual operating plan in first year. Nurtured and developed a transformational growth-oriented culture and leveraged it as a strategic tool. The new narrative was appreciated by the market and lead us to win business. I also accelerated the operational reforms by deploying latest digital servicing technologies which helped our agents in delivering best in class service leading to highest ever CSAT and NPS Scores. I also remodeled the market preposition in line with global digital strategy by focusing on digital product and lean servicing.

Jul 2011 – Nov 2017 · 6 yrs 4 mos · Greater Delhi Area

• dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. It is an Emirates group organization engaged in various travel & associated services worldwide. I joined dnata in its incubation period in the country and built it ground up to a 200M+ revenue company with over 500 + team delivering profitable P&L with range of products and services. This was my third stint in a business startup. Established a nationwide B2B network to support and expand Dubai visa business by setting up a fully digitalized processing center. Adopted a S curve strategy and incubated a new segment every year with internal funds thus allowing the team to test, refine the strategy before investing in scale. Competing with many different group projects & acquisition, India's successful launch found a mentioned in the emirates group annual review.

Jul 2007 – Jun 2011 · 3 yrs 11 mos · New Delhi, Delhi, India

• Yatra.com a leading online travel company in India providing a 'best in class' customer experience with the goal to be 'India's Travel Planner'. Joined as part of core management team in its incubation phase with a define responsibility to build and scale high touch high margin Non-Air Business. This was my second stint with a startup. I built the Non-Air business unit ground up to business unit with annual revenue of over 200M+ acquire high value & high touch customers of hotels and holidays from existing offline model to online. Directed the development team to identify right technology platform to be integrated with the site in order to provide a seamless user interface as well as back end operating system. Develop the brand into an experiential brand from a pure air services brand by building customer engagement at various levels, offering compelling product & services and deliver the services via innovative digital lounges aim at building customers confidence in the brand and services. Partner with global tourism board & service providers to build the ecosystem for success.

Jan 2004 – Jul 2007 · 3 yrs 6 mos · Mumbai, Maharashtra, India

• Kuoni is a global organization engaged in various travel verticals from holidays, corporate travel, and visa (VFS). I joined them as a business unit head in their leisure travel vertical (SOTC) and later given additional role of leading national role in the FIT vertical.

May 2001 – Dec 2004 · 3 yrs 7 mos · Greater Delhi Area

May 2000 – Apr 2001 · 11 mos · Greater Delhi Area

Jun 1999 – Apr 2000 · 10 mos · Greater Delhi Area

• Develope product and operational process at Xpress Holidays.

May 1996 – May 1999 · 3 yrs · New Delhi, Delhi, India