Dec 2020 – Jan 2024 · 3 yrs 1 mo · Mumbai, Maharashtra, India · On-site

Jan 2016 – Oct 2020 · 4 yrs 9 mos · Mumbai Area, India

• Assisting in formulating business plan for development in the region.
• Implementing competent strategies for the business with a view to penetrate new accounts and expanding existing ones for meeting pre-determined business objectives.
• Identifying new streams for revenue growth and developing marketing plans to build consumer preference.
• Leading, mentoring & monitoring the performance of highly qualified team members to ensure process efficiency and meeting of group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
• Preparing / Submitting RFP’s/ online biding for empanelment of corporate travel services for domestic & International requirements.
• Budgeting & Budget Forecast, tracking, reporting and ensuring performance to Service Level Agreements.
• Profitability & Cost Analysis of new business acquisitions. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize sales and better client management.
• Supervising & monitoring the performance of the sales staff for ensuring superior customer service and accomplishing sales targets.

Sep 2012 – Oct 2020 · 8 yrs 1 mo · Mumbai Area, India

• Growth Path
• Sept’12 to Dec’15 Senior Manager – Global Corporate Sales, Mumbai
• Jan’16 till date General Manager-Global Enterprise Sales-Mumbai, Pune & Gujarat
•  Historically excelled in defining and penetrating lucrative markets and capitalizing on opportunities to strategically drive business growth.
•  Responsible for formulating, revising and executing various sales strategies.
•  Responsible for achieving monthly, quarterly and annual sales targets for West India.
•  Responsible for managing relationship with existing customer base & ensuring retention and sales penetration in such accounts.
•  Attend internal meetings, seminars, working group & provide reports as & when required.
•  Directed the hiring, training, and performance evaluations of sales team , oversaw their daily activities & developed guidelines to be implemented.
•  Achieving Sales target by projecting business plans to generate revenue from existing clients, cross selling, up selling, new client’s acquisition.
•  Understanding & Assessing client’s requirement, sharing proposals & presentation with clients and customized solutions.
•  Use sales forecasting and strategic planning to ensure the sale and profitability of products lines or services, analyzing business developments and monitoring market trends.
•  Monitoring and enhancing team attendance, schedule adherence and work efficiency..
•  Pipeline Management & Sales Forecast ensuring the pipeline is robust.
•  Maximized sales by designing and launching proactive campaigns, developing existing accounts, generating new business through cold calling, referrals and lead follow ups, customizing sales strategies to adjust client specific needs.
•  Monitoring sales activity & initiating changes to generate revenue & timely collection of payment.
•  Industry updates/updating complete details on regular basis on Sales force (V-tiger)
•  Providing support to internal accounting / finance personnel for the collections of payments.

Jun 2011 – Aug 2012 · 1 yr 2 mos · Mumbai Area, India

• Lead Mining, Regular follow up with dead or inactive leads.
•  Ensure SLA compliance, Monitor Compliance and drive adherence, Periodic visit to clients and participation in monthly / quarterly reviews.
•  Updates on Savings & Cost Control to client.
•  Cross Selling of various FCm products to garner larger wallet share of client.
•  Entrusted with the responsibilities of capturing un-penetrated / low penetrated accounts, growth in medium market share accounts& relationship maintenance in high market accounts.
•  Well versed with CRM, CBA to arrive on the optimum pricing options, maximum profit margins.
•  Participating in new business presentations, RFIs, RFPs and RFQs. Developing and offering effective
• Business travel plans to deliver client objectives and expectations.
•  Conducting effective implementation within agreed time frames. Liaising internally, ensuring all client specific information is loaded into the system prior to start up. Communicating client’s objectives and requirements internally on an on-going basis.
•  Building and maintaining strong relationships at all levels within client organization.
•  Consolidating and maintaining MIS reports, conducting review meetings.
•  Ensuring payments are in line with the agreement, extending support to Finance Team to follow up on delayed payments where necessary.

Apr 2010 – Jul 2011 · 1 yr 3 mos · Mumbai

• Deputy Manager (Sales) for Mumbai, Pune & Indore.
•  Successfully interfaced with suppliers and the Market to work on the business expansion.
•  Successfully launched LEISURE as a new vertical with first group of 25 passengers to Australia & New Zealand.
•  Managing work flow for Hotel bookings and conference bookings on Pan India Basis.
•  Plan and arrange tour packages, excursions and day trips.
•  Negotiating and contracting with Hotels, corporate tie up with travel vendors in terms of airlines, car, train.
•  Maintaining MIS Report for hotel and travel bookings.
•  Actively involved in strategy forming and budgeting the Leisure business for the region.
•  Restructured the MIS reporting and data analysis structure across the company for Hotel & Car Business.
•  A composition of handling Sales & Marketing, Operations Hotel & Car, Leisure Sales & Operations’, Team Management , Budget Management and business analysis.
•  Maximized market visibility by planning trade shows, conference and events

Jan 2005 – Mar 2010 · 5 yrs 2 mos · Hyderabad & Kolkata

• Jan’05 to Mar’08 CRE & Mentor, Hyderabad.
• Apr’08 to Mar’10 Team Leader, Kolkata
• Attainments as Mentor & Team Leader
•  Lead, motivate and Coach a team of 18 Customer service agents in a challenging environment.
•  Ensure level of performance is in sync with the target set along with the learning curve of individuals.
•  Coach& develop new teams in the organization to acquire & update knowledge on procedures and products.
•  Mentored 12 agents with regards to processes and inter-personal skills.
•  Provide written &verbal feedback to them for the performance along with recognition.
•  Create positive impact on the company and department operations along with cooperation, enthusiasm and motivation among the work group.
•  Ability to drive for results ensuring meet deadlines and commitments at all times.
•  Ability to Identify, Plan, Organize and Implement different techniques for process improvement along with sharing best practices across sites.
•  Maintain HSBC internal control standards, including timely implementation of external and internal audit points together with any issues raised by external regulators.
• Areas of Management
• People Related
•  Rewards and Recognition data
•  Identifying strengths and development needs for associates.
•  Staff Retention
•  Create a plan for effectiveness of training
•  Identify areas of self development
•  Giving feedback ,Coaching ,Coordinating and Counselling
•  Recruitment
•  Performance Appraisal
•  Team Outings
• Operation Related
•  Monitor team
•  Communicate goals and expectations clearly
•  Coordinating team’s transportation requirements
•  Creating and Maintaining Tech-down time reports
•  Handling Customer/Client Complaints
•  Maintain Compensatory Off data
•  Manage leaves /breaks and pre-shift meetings

Jan 2003 – Jan 2005 · 2 yrs · Hyderabad

•  Spearheaded the front line desk from bookings to final execution of Counter sales & Walk in clients.
•  As part of Channel Sales too, handled various travel agent queries.
•  Adapted quickly to day-to-day operations and service follow-up.
•  Implemented the implant system in corporate.
•  Approached corporate for their incentive, conference and closed group movements.
•  Prepared quotes for Individual and Groups, handled visa documentation, hotel bookings.
•  Advice about local weather, customs and attractions, documentations.
•  Negotiated with suppliers-Airlines, Hotels, package suppliers globally.
•  Handling all fields like Pre-Sale & Post Sales responsibilities, with commercials.
•  Keeping a track of Competitors market in the form of their product and market.
• Attainments as Assistant Manager:
•  Recognized as the Best Selling Agent for Malaysian airlines.
•  Ensured lowest TAT in acquiring Visa's for international clients.
•  Recognized as Best Sales staff for the FIT & Group packages for Winter 2004 and awarded International Holiday package to Malaysia with family.
•  Exceeded Sales targets for the Period of July 2003-December 2003
•  Achieved targets for the period January –June,2004
•  Highest Sales All India- Winter 2003