Chandramouli Boddupally

Operations Associate

Hyderabad, Telangana, India15 yrs 3 mos experience

Highly Stable

Key Highlights

Proven track record in technical support management.
Expert in building and leading high-performing teams.
Strong focus on continuous improvement and customer satisfaction.

Stackforce AI infers this person is a Technical Support Manager with expertise in SaaS and customer service operations.

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Skills

Core Skills

Technical SupportPeople ManagementTraining

Other Skills

Operations ManagementEscalations ManagementCustomer Service ManagementSupport ManagementContinuous ImprovementIncident ManagementRisk ManagementTechnical Product ManagementTransition ManagementTeacher TrainingMicrosoft OfficeProject ManagementProgram Management

About

In Pursuit to work with a Progressive Organization in which I can contribute myTechnical Skills and Intelligence to enhance my own productivity as well as achieve Organizational Objectives with attributes of Time, Quality Discipline

Experience

15 yrs 3 mos

Total Experience

3 yrs 1 mo

Average Tenure

10 mos

Current Experience

Servicenow

Manager_ Technical Support Management

Jul 2025 – Present · 10 mos

Salesforce

Technical Support Manager

Apr 2019 – Aug 2025 · 6 yrs 4 mos · Hyderabad, Telangana, India · On-site

Employed with the largest CRM AND SAAS BASED SERVICES PROVIDER since last 5 years

People ManagementOperations ManagementTrainingEscalations ManagementTechnical SupportCustomer Service Management+3

Amazon

Advisor Manager

Feb 2016 – Apr 2019 · 3 yrs 2 mos · Hyderabad, Telangana, India · On-site

Built the Amazon TRMS_BRI SME team from ground zero

People ManagementTechnical SupportCustomer Service ManagementRisk ManagementIncident Management

Tech mahindra

Assistant Manager- Training and Operations

May 2013 – Feb 2017 · 3 yrs 9 mos · Hyderabad · On-site

Leading a conglomerate of Technical support Analysts, Trainers, Floorwalkers, and SMEs. Was responsible for overall people management and account growth of Global Telecom/ ISP account having more than 200 FTE's

TrainingTechnical SupportCustomer Service ManagementTechnical Product ManagementTransition Management

Educomp

ASG Manager

May 2012 – Apr 2013 · 11 mos · Adilabad, Telangana, India · On-site

Leading the creation and deployment of training methodology for the organization encompassing the Train the trainers.
Supervising the technical associates in delivering high-quality resolutions to complaints and feedback by product users

People ManagementTrainingTeacher Training