Aug 2020 – Apr 2021 · 8 mos

• Ampcus Inc is a global technology and business consulting firm specializing in Digital Transformation, Big Data, Analytics,
• Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified
• Women and Minority Owned Global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level 3 certified company.
• It is also one of the 50 fastest growing woman - led companies in the US according to the WSJ.
• My job Responsibility includes Sourcing/Screening and recruiting potential Software Engineers located in United States and Canada for various IT projects.
• Full life-cycle recruiting to include Federal consulting, fast-turn projects, digital, web software development, Cyber Security projects and cleared positions.
• Very Good understanding on Cleared positions and Security Clearances such as Public Trust, DOD Secret, DHS Secret, Top Secret, Top Secret/SCI, Top-Secret SCI Poly Clearances.
• Assisted Direct Federal clients.
• Led a team of recruiters to ensure on time client delivery. Working with Recruitment Partners to establish strong working relationships
• Short listing Candidates based on Technical Experience, educational background that meets the requirement of the Client.
• Identify candidates through multiple sources including employee referrals, social networking sites (e.g. LinkedIn, Facebook), transfers and agencies
• Sourcing and Screening Candidates profile with the help of various search engines such as Dice, Monster, and career builder and through ATS etc.

Feb 2017 – Aug 2020 · 3 yrs 6 mos

• My job Responsibility includes Sourcing/Screening and recruiting potential Software Engineers located in USA and Canada for various IT projects.
• Short listing Candidates based on Technical Experience, educational background that meets the requirement of the Client.
• Also worked on functional requirements from the client.
• Sourcing and Screening Candidates profile with the help of various search engines such as Dice, Monster, and CB and through ATS etc.
• Worked with 1099, W2 and C2C candidates with various work authorizations like H1B, US Citizens, Green Card, EAD etc.
• Regular follow up with the candidates.
• Maintaining records of all candidates with the status as on date.
• Hands on experience in MS Office suite i.e. Word, Excel, and outlook etc.
• Ensuring that resume appropriately reflects candidate experience and requirement.
• Negotiating salaries with candidates and pay rates with subcontracting companies to close the position.
• Ensuring that adequate numbers of qualified candidates are submitted for all assigned client requirements in a timely manner.
• Leading a team of 6 recruiters and responsible for their performance and placements and make sure to achieve the given target for the team every month.
• Client Coordination understanding the requirements technically, functionally.Understand what customer needs and rectify resources accordingly.
• Discuss the rates or challenges with the Client Coordinators.
• Maintain good relationship with clients to bring more business to the organization.
• Technologies Worked on:
• Salesforce, Oracle, Agile Coach, Scrum Master, .NET, C/C++, Java, SAP, SQL Server, Unix/Linux, Network and Infrastructure, Voice, Video, Data, Wireless and Cloud Technologies
• All levels of Developers, Architects, DBAs, System Administrators, Engineers, QA, Business Analysts, Project Managers, Solution Architect, Sales/Solutions Engineers, Sales/Account Managers and Managers/Directors/VP across all technologies.

Aug 2014 – Dec 2016 · 2 yrs 4 mos · Greater Nashik Area

• Responsibilities:
•  Monitoring and controlling the routine activities in operations.
•  Reviewing the reports by assistant managers and preparing the feedback.
•  Conducting daily meetings with the assistant managers and discussing about their report statistics and the respective feedback.
•  Setting targets for assistant managers as well as motivating them to achieve those targets.
•  Contacting the administration department to ensure smoothness in the departmental services.
•  Reporting to senior management about the periodic updating and exceptional grievances in operations.
•  Monitored the daily performances by the executives and assisted them with the grievances they are facing.
•  Performed frequent performance evaluations of executives and encouraged them for better and consistent performances.
•  Implemented quality control measures as guided by the manager.
•  Prepared periodic performance reports and forwarded it to the manager.
•  Assisted manager in analysis of the reports and decision making based upon it.
•  Looked after Customer grievance cell.

Jan 2012 – Jul 2014 · 2 yrs 6 mos · Greater Nashik Area

• Responsiblities:
•  Offer direction and assistance to staff members in accomplishing daily operations of the center
•  Monitor all inbound and outbound calls
•  Plan and define the center and project goals
•  Hire and schedule training programs for new staff members
•  Deploy call center managers in dealing with unsatisfied customers
•  Ensure the entire databases of the call center is safe and secure
•  Promote stress-free work culture free of any discrimination
•  Ensure teams are equipped with necessary resources and training to achieve sales goals
•  Coordinate with the IT department and submit requisition for required software and hardware

Jan 2011 – Dec 2011 · 11 mos · Pune/Pimpri-Chinchwad Area

• Responsibilities:
•  Operated location which achieved or exceeded annual sales budgets through the execution of monthly sales strategies.
•  Managed profit & loss by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.
•  Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction.
•  Directly trained and managed 3 supervisors while leading a total staff of 30 team members.
•  Collected, analyzed and presented relevant program data
•  Handled daily operations of the center
•  Improved projects performance and quality by appropriate staffing and scheduling
•  Served as a middleman between customers and the organization
•  Established policies and business procedures
•  Identified and recommended training and promotion by evaluating employee performance
•  Maintained constant contacts with the logistical and sales department to fulfill customer promises.

Jan 2008 – Dec 2010 · 2 yrs 11 mos · Greater Nashik Area

• Responsiblities:
• Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in 2009. Ranking was based on accuracy, customer service, duration of calls and availability.
•  Co-developed on-the- job training program that reduced training time from eight weeks to five.
•  Contributed to an 10% sales increase in 2009-2010 by improving lead-generation and sales-tracking techniques.
•  Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
•  Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
•  Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
•  Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
•  Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Awards:
• Upcoming performance award in 2008
• Top performer award in 2009
• Jewel of the company award 2009 - 2010