Madhav N Nair

Customer Success Manager

Bengaluru, Karnataka, India11 yrs 7 mos experience

Highly Stable

Key Highlights

Achieved 20% revenue increase at Adobe.
Managed over USD 1.5M revenue at LinkedIn.
Built successful sales pipeline for EMEA at Infrrd.

Stackforce AI infers this person is a SaaS Sales and Customer Success expert with strong B2B capabilities.

Contact

Skills

Core Skills

Account ManagementCustomer Relationship Management (crm)Business DevelopmentSales Pipeline DevelopmentEnterprise Technology SalesLead GenerationCustomer Success

Other Skills

B2B SalesBusiness-to-Business (B2B)CSMConsultative SellingCross-SellingCustomer EngagementCustomer ExperienceCustomer OnboardingCustomer RetentionData AnalysisEnterprise Solution SalesLead QualificationMarket ResearchMicrosoft ExcelMicrosoft PowerPoint

About

Experienced Innovation Evangelist, with running engagement in Lead Generation, Product management, Qualitative & Quantitative lead analysis, Pre & Post Sales Management, and general Account Management. From past experience, have acquired background knowledge in Market and Consumer Behavioral studies, with proven experience of up-selling and cross-selling to prospective leads. I have a base level understanding of technical components in product sales and am an effective and fluent communicator with strong team management skills.

Experience

Adobe

Customer Success Account Manager

Apr 2025 – Present · 11 mos · Bengaluru, Karnataka, India · Remote

Managed upsell, cross-sell, and renewals for Adobe's creative and document cloud solutions in the North America market.
Provided document workflows, demos, and pricing programs to MSME segment customers.
Achieved a 20% increase in revenue through successful account management strategies.
Developed strong skills in customer relationship management and solution selling.

Account ManagementB2B SalesConsultative SellingCross-SellingCustomer EngagementCustomer Relationship Management (CRM)+4

Infrrd

Senior Business Development Manager

Sep 2024 – Apr 2025 · 7 mos · Bengaluru, Karnataka, India · On-site

As the first hire for the business development function at Infrrd , have been tasked with building a successfull sales pipeline for the EMEA region

Customer ExperienceMarket ResearchSoftware as a Service (SaaS)Customer EngagementSales Pipeline DevelopmentData Analysis+4

2 roles

Account Executive

Promoted

Jul 2023 – Oct 2024 · 1 yr 3 mos

Managed End to End Sales Cycle from lead qualification to negotiation and closure, collaborating with Inbound and Outbound Sales Development Team.
Revenue contribution- USD 1.5M+ and 1000+ SQOs for Pan India Operations, driving recurring and new business growth.
Worked closely with internal stakeholders to ensure timely onboarding and delivery, resulting in high client satisfaction.

Customer ExperienceEnterprise Technology SalesBusiness-to-Business (B2B)UpsellingSoftware as a Service (SaaS)Consultative Selling+12

Senior Sales Development Representative

Dec 2020 – Jul 2023 · 2 yrs 7 mos

Initiated first level contact and nurtured leads for Medium and enterprise businesses PAN-India for LinkedIn Talent Solutions.
Played a key role in deal negotiation, closures, and sales deal agreement generation.
Achieved an average of 90 SQOs QoQ and over 250k USD QoQ.

Customer ExperienceEnterprise Technology SalesBusiness-to-Business (B2B)Market ResearchConsultative SellingCustomer Engagement+7

Indeed.com

2 roles

Inside Sales Account Executive

Promoted

Apr 2019 – Mar 2020 · 11 mos

At Indeed, my responsibilities were pertaining but not limited to:
Managing inbound and outbound lead generation as well as qualifying and quantifying prospected leads
Complete coverage and mapping of sales accounts, from prospective and qualifying
to managing demos and closure
Interaction with CXOs and major decision-makers and coordinate their needs with Indeed's solution suite

Customer ExperienceCSMUpsellingCross-SellingCustomer EngagementBusiness Development+5

Inside Sales Specialist

Mar 2019 – Mar 2020 · 1 yr

Customer ExperienceCSMCross-SellingCustomer EngagementBusiness DevelopmentCustomer Success+3

Hackerearth

Inside Sales Specialist

Sep 2017 – Apr 2019 · 1 yr 7 mos · Bengaluru Area, India

Within this role, I look after :
Account management and handling a team of solutions specialists
Initial lead generation and accountability of prospects
Management of product and pre-sales interactions with clients and prospects of HackerEarth
Identify and leverage Up-sell and Cross-sell opportunities
Assisting with product demos, interactions and followup related activities of Inside sales team
Assist with qualitative and quantitative analysis of deals and leads generated within the function

Customer ExperienceCSMUpsellingCustomer OnboardingCross-SellingProduct Adoption+4

Aarra communities

Business and Sales Development Executive

Aug 2017 – Sep 2017 · 1 mo

Performed outbound lead generation
Converted hot/warm leads into site visits and passed on to field sales
Cold-calling and social media outreach performed

Business Development

Hll lifecare limited

Internship

Jun 2016 – Jul 2016 · 1 mo · Thiruvananthapuram Area, India

Objective was to carry out an effective cost analysis on the monthly operation pertaining to the Implants and Sutures section of the plant.Also to study the working of other departments in the plant.