Pranshul Singh

Operations Associate

Bengaluru, Karnataka, India9 yrs 5 mos experience

Highly Stable

Key Highlights

7 years of experience in customer support and IT.
Expertise in e-learning implementation and customer training.
Strong technical skills in system administration and troubleshooting.

Stackforce AI infers this person is a Customer Support Specialist with a strong background in E-Learning and IT Support.

Contact

rishi33.iti@gmail.com LinkedIn

Skills

Core Skills

Customer SupportE-learning ImplementationIt SupportSystem Administration

Other Skills

Active ListeningAdministrative supportAdobe Premiere ProAnalytical SkillsApex Data LoaderApple macOSBusiness RequirementsChatCoaching & MentoringCommandCommunicationComputer Hardware & Software InstallationComputer Hardware TroubleshootingContextCustom Objects

About

Total 7 years of experience, with Sr. Customer Support Executive at TopRankers Edutech Solutions with 3+ years of experience in the e-learning industry. I have an extensive experience of 4 years in customer support, voice process, and technical ticket handling as a priority.

Experience

Certometer

Back End Operations Executive

Sep 2024 – Present · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

Toprankers

2 roles

Senior Customer Support Executive

Oct 2020 – Jul 2022 · 1 yr 9 mos

Test quality assurance of batch pages and handle company website issues.
Working on an Apple macOS laptop daily.
I support the Internal/B2C Team with any course/batch page, Live Classes, Mock Tests, and Coupons.
Provide training to B2B Customers for the backend website related to the course page, Creating &
Scheduling: Live classes, Mock Tests, and Content uploading.
Creating and Managing Product Course/Batch customization and hybrid Course Batch pages.
Working on Zoho: Desk, CRM, Mail & Customize Layout & Field process.
Using HTML/CSS for website course page customization.
Using LucidChart for Course/Batch flow design.

Test quality assuranceApple macOSZohoHTML/CSSLucidChartCustomer Support+1

Software Engineer

Apr 2019 – Oct 2020 · 1 yr 6 mos

Product Batch page creation.
Creating and Managing Live Classes, Mock Tests, Group creation, Content Handling, and Resolving Issues related to Customers on a remote basis.
Using HTML/CSS for website course page customization.
Using LucidChart for Course/Batch flow design.

Product Batch page creationHTML/CSSLucidChartCustomer SupportE-Learning Implementation

Getsuresuccess

Certification Service Executive

Sep 2018 – Mar 2019 · 6 mos · Bengaluru, Karnataka, India · On-site

Convert leads and sells IT/no--IT certifications, online trainings, Schedule exams Online and Accreditations over the telephone, mail, in--person by performing the following duties.

Tai infotech pvt ltd

3 roles

System Administrator & IT Head

Feb 2018 – Sep 2018 · 7 mos · Bengaluru, Karnataka, India · On-site

Monitored the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications.
Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions as well as administrative support, accessing network systems at their ‘root’ level.

Network monitoringTroubleshootingAdministrative supportIT SupportCustomer Support

System Administrator

Jul 2015 – Feb 2018 · 2 yrs 7 mos · Bengaluru, Karnataka, India · On-site

Role to manage and maintain a mixed server environment (Windows/Unix/Linux), ensuring 99.9% or better uptime. Enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.

Server managementNetwork maintenanceSystem integrityIT SupportSystem Administration

Trainee

Jul 2014 – Jul 2015 · 1 yr · Bengaluru, Karnataka, India · On-site

Ensure Windows IT infrastructure is available, reliable, and stable individually or under the guidance of experienced personnel. Monitoring and maintenance of the systems and serving as a focal point for support are also done routinely.