Jan 2019 – Nov 2020 · 1 yr 10 mos · Jaipur Area, India

• Manage projects across cross-functional, global teams (engineering, business, legal, compliance etc.)
• Identify program and product interdependencies across 6 leading Auto OEMs programs & manage impact on schedule & scope by providing oversight & coordination on programs that have dependent critical paths
• Completed roll-out of Cardekho’s Lead Management System (LMS) product across all Ford dealerships in India (350+), Vietnam (30+) & Philippines (50+) with ongoing pilots and discussions in Thailand, South Africa, New Zealand, Australia and South Korea.
• Head product management for LMS product with annual earnings of 1M$ + used by 18k paid users
• Interfacing with multiple client teams internationally for technical account management.
• Direct & monitor the work of a group of individuals, identify resource constraints & take corrective actions
• Optimizing product’s internal & client tools providing new analytical functionality & process efficiency gains

Aug 2018 – Dec 2018 · 4 mos · Noida Area, India

• Leading a team of 10+ developers, UI designers and QA engineers to manage the product development process from conception through design, build, release, analysis & iteration
• Stakeholder Management: Managing the cross functional execution of the product roadmap working closely with other stakeholders including content, business development and marketing teams
• UX Design:
• o Redesigned the product flow, navigational logic & streamlined the user experience across the app using learnings from Hotjar, patterns from support ticket generation and feedback
• o Built low-fidelity mockups, responsive wireframes & rapid prototypes using Balsamiq
• Product Planning & Implementation:
• o Setting up product roadmap based on competitive research & user feedback while keeping the collective product vision aligned amongst the stakeholders
• o Introduced payment flow in the product with integrated payments for subscription-based pricing model
• o Optimizing MondayMorning’s portfolio of internal tools and client facing products providing new analytical functionality and process efficiency gains

Jul 2016 – Aug 2018 · 2 yrs 1 mo · Gurgaon, India

• Contributed to total revenue generation of over INR 13 Crores, catering to 26000+ customers
• Product Innovation:
• o Ideated & led the development of an integrated workshop management system (EZGarage) for partner workshops; app is in use by 100+ workshops & led to an aggregate NPS increment from 8 to 54 (575%)
• o Introduced a first of its kind system to track bookings, resulting in increased transparency in an industry invariably marked by trust issues
• Product Planning & Implementation:
• o Built low-fidelity mockups, responsive wireframes & rapid prototypes using Sketch
• o Revamped the product flow to reduce customer touch points from 8 to 3; improving TAT by 25%
• o Validated product specs & prototype by involving target user base at an early stage
• o Prepared & executed launch plans by coordinating with engineering & marketing teams

Jun 2014 – Jul 2016 · 2 yrs 1 mo

• o Translated high-level user needs into user stories & detailed test cases, managed the development process by guiding the engineering team on the implementation of the requirements
• o Ideated product features which led to an aggregate NPS increment from 16 to 62 (287% increase)
• o Awarded “Kvantum Core Value Award” for outstanding performance and lasting contribution

Jul 2013 – Jun 2014 · 11 mos

• o Collaborated with product team to develop internal data platform & support ongoing analyses
• o Positioned at client site in Bangalore for a six-month stint to deliver cross channel attribution leveraging Big Data tools to Target, one of the largest department store retailers in the world