Surbhi Srivastava

Technical Recruiter

Bengaluru, Karnataka, India6 yrs 3 mos experience

Key Highlights

Experienced in talent acquisition and HR solutions.
Strong interpersonal and communication skills.
Proficient in customer relationship management.

Stackforce AI infers this person is a Human Resources and Talent Acquisition specialist with a focus on customer relationship management.

Contact

surbhis.vc@flipkart.com LinkedIn

Skills

Core Skills

Human ResourcesCustomer Relationship Management (crm)

Other Skills

BANKING OPERATIONSCommunicationHR SolutionsHotel ManagementInterpersonal SkillsLeadershipManagementMicrosoft OfficePeople ManagementProblem SolvingTeam ManagementTeamworkTime Management

Experience

Flipkart

Talent Acquisition Specialist

Jan 2025 – Present · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

Vedantu

Talent Acquisition Recruiter

Oct 2024 – Jan 2025 · 3 mos · Bangalore Urban, Karnataka, India · On-site

People ManagementHuman Resources

Triloke

Assistant Manager Human Resources

Feb 2022 – Mar 2024 · 2 yrs 1 mo · Bangalore Urban, Karnataka, India · On-site

Interpersonal SkillsTeamworkHR SolutionsTime ManagementProblem SolvingCommunication+1

Swadeshi handicrafts private limited

Human Resources

Nov 2020 – Jul 2021 · 8 mos

Interpersonal SkillsTeamworkHR SolutionsProblem SolvingCommunicationHuman Resources

Welhemms international school

HR & Admin coordinator

Jan 2019 – May 2020 · 1 yr 4 mos · On-site

Lead Coordinator for the admissions team where key responsibilities included:
Main liaison during and post-admissions between the teachers and parents
Supporting and answering queries from students and parents
Managed orientation, training, and relocation for new faculty.
Worked with teachers and academic coordinators to develop lesson plans and study materials.

Interpersonal SkillsTeamworkHR SolutionsProblem SolvingCommunicationHuman Resources

Bandhan bank

Customer Relationship Management Manager

Jan 2017 – Jun 2018 · 1 yr 5 mos · On-site

Handled operations and sales support to enhance business growth.
Managed Customer Service Operations acting as the first-line customer support.
Developed and managed relationships with clients to ensure top-level service was provided to clients
Resolved queries around account types, charges and baking products like loans, ATM cards.
Assisted banking customers who were victims of fraud, theft, or identity theft.
Provided support to customers with the replacement of lost or stolen credit or debit cards.

Problem SolvingCommunicationCustomer Relationship Management (CRM)