Oct 2024 – Jun 2025 · 8 mos · Tallinn, Harjumaa, Estonia · On-site

• Promoted to lead operations for a rapidly growing coffee company with 3 busy locations.
• Key achievements:
• ◆Built an end-to-end operations system that kept multiple locations organized, efficient and profitable;
• ◆Standardized customer service and workflow processes across all sites, improving consistency and satisfaction;
• ◆Reduced staff turnover by strengthening training, support and communication system;
• ◆Optimized inventory and ordering procedures, cutting costs by 20%;
• ◆Improved financial and performance reporting, enabling more accurate decision making for owners;
• ◆Maintained high customer satisfaction during fast expansion and limited resources.

Nov 2022 – Sep 2024 · 1 yr 10 mos · Tallinn, Harjumaa, Estonia · On-site

• Promoted from barista to manager within 6 months to manage daily operations and teams across 2 locations.
• Key responsibilities&achievements:
• ◆Managed a team of 15+ employees, including hiring, onboarding, training and scheduling;
• ◆Implemented KPIs for staff performance;
• ◆Planned and launched seasonal pastry and drink menus, boosting sales and customer engagement;
• ◆Strengthened brand visibility by hiring and coordinating a social media specialist;
• ◆Supported new location opening, including hiring and onboarding full team;
• ◆Organized team-building events and bonuses, improving staff motivation and culture.

May 2022 – Oct 2022 · 5 mos · Tallinn, Harjumaa, Estonia · On-site

• ◆Delivered excellent customer service in a high-volume cafe;
• ◆Supported daily operations and contributed to a positive team environment.