Jan 2024 – Present · 2 yrs 2 mos · Bhopal, Madhya Pradesh, India

• Operational Management: Ensured hub operations, including opening and closing, were conducted per operational standards, maintaining efficiency and adherence to company protocols.
• Team Supervision & Training: Supervised and provided training to sorters and delivery personnel, ensuring that all team members were well-informed about operational standards and motivated to meet performance goals.
• Resource Planning & Allocation: Strategically planned and allocated shipments for bike and van deliveries based on available resources, optimizing delivery routes and minimizing delays.
• ERP & Reporting: Executed ERP transactions and prepared comprehensive day-end reports.
• . Managed cash collection, accounting, and reconciliation processes to ensure accuracy and compliance. Customer Service & Issue Resolution: Actively participated in delivery/pickup when required and resolved customer delivery issues by tracking undelivered shipments in ERP, communicating with customers, and taking necessary actions to ensure satisfaction.
• Team Leadership & Performance Tracking: Monitored and supported team performance in real-time, ensuring deliveries were completed according to plan, and maintained zero stock variance at the hub daily.
• Proficiency in First Mile (FM), Middle Mile (MM), and Last Mile (LM) Operations: Extensive experience in managing and optimizing the entire supply chain journey, from the First Mile (FM) through Middle Mile (MM) to Last Mile (LM). Utilized these processes to ensure efficient product flow, timely deliveries, and cost-effective operations, contributing to a seamless end-to-end logistics network.