Oct 2019 – Mar 2021 · 1 yr 5 mos · Greater Bengaluru Area

• Helping customers meet their goals in Digital Transformation initiatives by managing all their Operations that include – Cloud Ops, DevOps, Test Ops, Security Ops, Compliance Ops and AI/ML Ops. Key responsibilities:
• o Provide leadership and strategic direction in assessment and implementation of DevOps (CI/CD)
• and all other IT Operations from a single platform
• o Identify areas for Automation with Governance, Optimization and KPIs
• o Drive adoption of industry best practices to improve quality and reliability of deliverables
• o Coach teams on industry best practices and methodologies
• o Define metrics, SLAs and provide real-time dashboards & reports
• o Predictive Analytics using AI/ML models and Continuous monitoring

Feb 2015 – Oct 2019 · 4 yrs 8 mos · Bangalore Area, India

• Was heading Global Delivery of a Business Unit where intelligent Digital Transportation Systems – Transit (Automated Fare Collection), Parking and Public Safety Systems are built and managed. The delivery encompassed complete life-cycle activities that covered a broad swath of technology support for developing products & services. The role demanded for leading large teams in a multi-vendor, distributed development environment and delivering end-to-end Application Development & Maintenance services for new product implementations from offshore. Key Contributions:
• o Built high energy IT Digital delivery teams grounds up and groomed SME skills
• o Set up an effective Offshore and Onshore delivery model and drove delivery with a charter to
• increase the level of engagement and partnership from offshore
• o Optimized IT spend by providing overall direction for India Development Center to achieve
• Strategic Goals
• o Partnered strongly with other cross functional teams and suppliers as required
• o Negotiated and finalized Contracts, SOWs with external IT vendors.
• o Directly managed the Customers being a SPOC during the time of crisis
• o Led Presales team by responding to RFPs and Customer Presentations.

Jan 2011 – Feb 2015 · 4 yrs 1 mo · Bangalore

• As Delivery Head, I was accountable for global delivery of a set of accounts across US, UK, Europe, South Africa, Australia and APAC. Responsibilities include taking ownership of delivery, resource needs during the start and growth of an account; Defining and implementing transition strategy when taking over from other suppliers; Forecasting Revenue, Pipeline Development, Managing P&L and OM; Leading account steering committee meetings and task force to complete SBU level initiatives; Leading account growth and sustenance through pre-sales support and constant engagement with customer in collaboration; Productivity improvements through process excellence & Best Practices; Driving and managing changes within delivery structure and processes/operations accordingly.
• As Head of Workforce Operations, I was accountable for devising strategies for driving operational efficiency in the workforce operations in collaboration with Delivery & Sales teams. The goal was to take End to End ownership for fulfillment, ensuring that the business is staffed with the resources at right time, at right location with right skill in the right cost structure that will eventually lead to revenue growth QOQ and YOY. Key Contributions:
• o Understood gaps in Demand Vs Supply and forecast the resources needs globally
• o Managed resource pool by effective re-deployment of the ramped down associates - through IJP
• (Internal job posting) and other organizational initiatives.
• o Strategized and developed new resource supply channels to cater to unfulfilled and unforeseen
• demand
• o Controlled the Cost of Delivery by defining KPAs around Utilization, Bulge Levels of resources,
• Onshore-Offshore ratios, Rotations, Cross/Up skilling of resources etc.

Aug 2009 – Dec 2010 · 1 yr 4 mos · New Jersey USA

Jan 2009 – Aug 2009 · 7 mos · Lexington, Kentucky, USA

Feb 2008 – Dec 2008 · 10 mos · Redmond, USA

Mar 2005 – Feb 2008 · 2 yrs 11 mos · USA & UK

May 2004 – Mar 2005 · 10 mos · Bangalore

Jan 2004 – Jan 2004 · 0 mo

Jan 2004 – Jan 2004 · 0 mo

Jan 2003 – Jan 2004 · 1 yr

Jan 2000 – Jan 2003 · 3 yrs

Jan 1994 – Jan 2000 · 6 yrs