Mar 2022 – Present · 4 yrs 1 mo · Bengaluru, Karnataka, India

Jun 2021 – Jan 2023 · 1 yr 7 mos · Bangalore Urban, Karnataka, India

• Setup the Customer Success function for Outplay
• Helped in Business Process Improvements to ensure maximum
• efficiency and output.
• Helped decrease churn by 75%
• Helped in creating predictable revenue via Expansions
• Processed Data from CRMs and internal databases to gather
• business intelligence which helped in getting actionable insights

Jul 2020 – Jun 2021 · 11 mos

• Scaled Platform Success team for Care from 1 to 30
• Handled the Telecom sector with $10.3 ARR BoB
• Increased revenue by 50% from $5.3M to $10.3M
• Identified customer pain points and worked with the product
• team on feature enhancements and development
• Identify opportunities for increased efficiency for clients and
• provide subject matter expertise on best fit across the message,
• media & channel.
• Increase renewal rates, drive adoption, and improve customer
• satisfaction, and cultivate Sprinklr advocates to generate new business.

Jan 2020 – Jul 2020 · 6 mos

• Empower Sprinklr enterprise customers to improve their customer's digital experiences and achieve business objectives through the adoption of Sprinklr. We do the right thing always and take extreme pride in who we are, what we build, and what we do.
• Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business. We set high standards.
• Leverage knowledge of the Sprinklr platform and industry best practices to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support. Helping others succeed makes us happy.
• Identify opportunities for customer references and case studies. We build on our strengths and address gaps with a clear plan.
• Deliver a significant individual contribution while collaborating with and strengthening teammates. Every human has the potential to be amazing. Keep learning

Jan 2018 – Jan 2020 · 2 yrs

• Understand and relate to brands and their social presence
• Monitor and moderate social channels of clients – Identify/Escalate consumer service concerns, brand response worthy content, sensitive/ inappropriate content
• Conduct extensive research to build the client’s social audience profile database and identify audience that matter to the brand.
• Formulate responses for user engagement that adhere to the social tone and language of the brand
• Analyze trends and generate reports of client’s social activities and engagement
• Monitor and act upon campaign-specific or crisis specific messages as per the guidelines listed by the brand

Apr 2017 – Nov 2017 · 7 mos · Bangalore

• Onboarded and maintained Influencer database.
• Conceptualized marketing campaigns for brands like Uber, ITC, CCD, Duroflex etc.
• Handled Key accounts with their marketing requirements.

Jun 2014 – Apr 2017 · 2 yrs 10 mos · Bengaluru Area, India

• Qualified and developed inbound and outbound sales leads and responded to product/service inquiries.
• Ran Email Marketing campaigns to generate sales leads and successfully converted them.
• Developed and maintained strategies to generate leads for the business.
• Gained a deep understanding of customer experience, identified and filled product gaps, and generated new ideas that grew market share, improved customer experience, and drove growth.
• Developed product pricing and positioning strategies.
• Translated product strategy into detailed requirements and prototypes.

May 2013 – Jun 2014 · 1 yr 1 mo · Hyderabad Area, India

• Manage the client accounts given and ensure the requirements are met.
• Led a team of 7 people to achieve the goals of Sunlife Insurance project.
• Deployed SharePoint resources for Assurant Insurance.
• Tested Mainframes network for AXA Belgium.