Jun 2020 – Oct 2021 · 1 yr 4 mos

• Justdial (NSE: JUSTDIAL MktCap $1B) is one of India’s largest local search and listing companies listing over ~30M retailers and service providers.
• Head of Products for Justdial HealthTech . Led a team of product managers and designers. Reported to the CPO.
• Built Justdial’s telemedicine marketplace product right from the inception.
• Launched and managed JDoc practice app for hospitals/ doctors: Clinic Management | Real time reports | Prescriptions | EHR system
• Justdial is being remodeled from a search platform to an end-to-end services fulfillment platform. I led this transformation for the Healthcare vertical.

Jun 2019 – Apr 2020 · 10 mos

• mfine is an AI health tech platform, founded by ex-Myntra co-founders. mfine brings quality healthcare online in partnership with leading hospitals in India.
• Managed user experience and platforms for the mfine consumer app for online healthcare
• Funnel optimization - Improved funnel conversion of doctor consultation flow, by optimizing doctor discovery and payment flows
• Discovery of products - Revamped product discovery on mfine app. Introduced user segments and personalized experiences on app for improved conversion.
• User base expansion- Introduced multilingual support for consultation which leading to sizable increase in consultations
• Customer delight - Launched CSAT rating and self-serve support for users at multiple touchpoints, boosting customer satisfaction scores. Launched automated invoice generation to cut down manual invoice requests.
• New communication channels - Introduced Whatsapp for key communication to users.

Feb 2016 – Jun 2019 · 3 yrs 4 mos

• BankBazaar is a leading online financial marketplace funded by Amazon, Experian and Sequoia Capital. Bankbazaar helps consumers compare and apply for financial products.
• # "Excellence award" for outstanding performance
• Bankbazaar International:
• Leading product efforts for International expansion of BankBazaar. Launched financial products such as Credit Cards, Personal Loan in Singapore and Malaysia markets.
• Product Strategy - Defined long term and short term product roadmap. Worked closely with the tech teams for ensuring in time go-to-market.
• User experience and funnel optimization - Driving conversion rates by rigorous tracking of growth metrics and A/B testing.
• Cross-functional collaboration - Steering acquisition and growth working with marketing, campaign, and SEO teams
• Credit Score Tracker:
• Designed and launched Credit Score Tracker in partnership with Experian. Credit Score tracker is now one of the key acquisition channels for the company.
• Created a new credit factor analysis system which guides users on increasing their credit score, making BankBazaar’s credit report offering truly unique.

Feb 2015 – Feb 2016 · 1 yr

• PayU is a leading online payment service provide in India and across the globe. PayU is the fintech and e-payments company of Naspers, and has presence in global growth markets.
• # “Rockstar Award” for “extraordinary drive to get tasks done and achieve timely results”
• Merchant Onboarding :
• Launched merchant onboarding system for PayU payment gateway, leading to merchant onboarding process becoming 100% paperless
• Designed the system from scratch and owned end to end product roadmap and strategy
• Worked with and brought consensus among multiple teams - sales, operations, legal and finance.
• Did extensive post release on-ground testing by onboarding 20+ new merchants and being their Customer Support POC.
• Mobile Capabilities:
• Launched mobile browser for automatic OTP sensing and easy 2nd factor authentication leading to 10% increase in payment success rates.
• Created marketing material and trained the direct sales team on capabilities of mobile browserr

May 2013 – Feb 2015 · 1 yr 9 mos

• Tech Mahindra Limited is a Mahindra & Mahindra group company, an Indian multinational provider of technology solutions and platforms to large businesses.
• Managed Tech Mahindra’s “SOCIO” product for Social Media Listening, Analytics and Monitoring
• Defined Product roadmap based on market research, competitive analysis, and latest social media command center trends.
• Actively engaged in sales and marketing, I have developed pitch decks, conducted training for sales representatives, and spearheaded numerous sales calls.
• Stakeholder Management – managed expectations and coordinated between cross functional teams: development, sales, marketing and support.
• Directed ground level implementation of business process changes in collaboration with function heads and leaders across organization.

Oct 2008 – Apr 2012 · 3 yrs 6 mos

• Xchanging is a UK based business process enabler which provides technology-enabled business solutions to the global commercial insurance industry.
• # “Squad Extra Miler Award”
• # “Star Perfromer Award”
• Developed and delivered insurance products/solutions for major insurance players of London Insurance Market - Xchanging's IMR product for claim/policy management.
• Onsite representative, web application developer (Java / J2EE frameworks)
• Exposure to development methologies – SDLC, Agile and Scrum.

Jul 2006 – Oct 2008 · 2 yrs 3 mos

• Built media publishing products, web interfaces and web services for one of the world’s largest legal publishing giant.
• Role involved customer engagement and end-to-end software delivery.
• SCJP 5.0 certified developer - expertise in Java/J2EE and related technologies.