Jan 2022 – Jul 2024 · 2 yrs 6 mos · Bengaluru · On-site

• Responsible to handle the placement of the students enrolled with us for our assured program.
• Responsible for getting in New Accounts and new business from existing accounts/clients.
• Drive Corporates and Placements via team by leading from the front and support at ground level.
• Counsel the students in the preview of their career, and the placements drive opportunity.
• Preparing the different reports, Dashboards and presenting them weekly, monthly to the management.
• Responsible for New Batch Launches, Batch Interventions, and Webinars.
• Responsible for handling the Placement Portal “SUPERSET” in order to keep a track of all the activities related to job opportunities, student details and etc.
• Handling the Queries, Complaints and providing the resolution as required.

Feb 2020 – Mar 2021 · 1 yr 1 mo · Bengaluru Area, India · On-site

• Responsible to handle the placement of the students enrolled with us for our assured program.
• Responsible for getting in New Accounts and new business from existing accounts/clients.
• Drive Corporates and Placements via team by leading from the front and support at ground level.
• Counsel the students in the preview of their career, and the placements drive opportunity.
• Preparing the different reports, Dashboards and presenting them weekly, monthly to the management.
• Responsible for New Batch Launches, Batch Interventions, and Webinars.
• Responsible for handling the Imarticus Placement Portal “SUPERSET” in order to keep a track of all the activities related to job opportunities, student details and etc.
• Handling the Queries, Complaints and providing the resolution as required.

Jul 2018 – Jan 2020 · 1 yr 6 mos · Bengaluru Area, India · On-site

• Responsible to handle a Team and Corporate Operations for B2C and B2B sales (India and International)
• Responsible for getting in new business from existing accounts.
• Drive Corporates and Placements via team by leading from the front and support at ground level.
• Allocate work and make sure the same is done within the stated timelines.
• Taking care of recruitments for Bangalore Team.
• Make Sales reports and present them weekly and monthly to the management.
• Responsible for B2B and B2C targets for Corporates.
• Responsible for cold callings, presentations, and meetings to drive the B2C sales.
• Handling the Queries, Complaints and providing the resolution as required.
• Taking care of the Revenue generation.

Apr 2016 – Jun 2018 · 2 yrs 2 mos · Bengaluru Area, India · On-site

• Handling Sales for the WEST and SOUTH Region
• Taking care of the Sales Target for the WEST and SOUTH region.
• Handling team of more than 50 people in Sales (Team Leaders, ASM’s and Field Executives)
• Heading the Customer Care Department (Inbound, Outbound, and QA) teams.
• Handling team of more than 75 people in the Customer Care Department (Team Leaders, SME’s, Asst. Managers, and CSR’s)
• Handling the Queries, Complaints and providing the resolution as required.
• Taking care of Recruitments of Call Centre Agents, Sales Team, etc.
• Talent Acquisition, Hiring, Trainings
• Taking care of the Revenue generated from CSR Department. Handling the HR Department.

Jun 2012 – Apr 2016 · 3 yrs 10 mos · Noida Area, India · On-site

• Handling Voice, SMS & WAP products for all the TELECOM Operators of East circle.
• Interfacing with key influencers among Clients for ascertaining new requirements and improvising existing ones.
• Maximizing Revenue from promotions by proper Data Mining & Data Sourcing Techniques.
• Manage and liaise with various intra-department teams to ensure on-time delivery of the product.
• Continuously track competitor strategies and activities to understand market trends and alter action plans of the sector so as to leapfrog the market.
• To achieve targeted VAS revenue and market penetration goals. Innovate continuously to bring fresh ideas and variations into current applications.
• Provide regular and timely reports for MIS to track and analyze performance for assigned accounts.
• To achieve targeted VAS revenue and market penetration goals. Innovate continuously to bring fresh ideas and variations into current applications.
• Provide regular and timely reports for MIS to track and analyze performance for assigned accounts.

Mar 2011 – Jun 2012 · 1 yr 3 mos · Mumbai Area, India · On-site

• Taking care of the entire business of East Region for promotions of Third Party VAS (Value Added Service) for all TELECOM Giants for products including WAP, IVR, CRBT, and SMS promotions also acquisition of the contents.
• Sharing of Report with Circle Vas Managers of Telecom Clients.
• Analysis of content download and browsing for all products and adding content according to market requirements.
• Client interaction for planning & integration of new services for the Operators.
• Data Analysis for Revenue Enhancement, Targeting correct segments, Increase in the usage of the service
• Techno-Commercial SPOC to the Clients. Promotion –Structure definition and implementation
• Data Reconciliations and Billing, Quality Management, New Product Development, Launch of VAS Services
• Revenue enhancement by launching new products and promoting existing products.
• Manage the key accounts effectively to ensure repeat business and increased sales.
• Commercial discussions, product customization, integration, and up-selling products.
• Analysis of content download and browsing for Non-Stop music stations and adding content according to market requirements.
• To achieve targeted VAS revenue and market penetration goals. Innovate continuously to bring fresh ideas and variations into current applications.
• Promotion –Structure definition and implementation.
• Continuously track competitor strategies and activities to understand market trends and alter action plans of the sector so as to leapfrog the market.
• Develop marketing and sales collateral for the designated application suite for the customer.
• Provide regular and timely reports for MIS to track and analyze performance for assigned accounts.
• Acquisition of Regional content for CRBT and various musical products.
• End to end participation in designing & configuration of different products.
• Digital/Ground Promotions for New Released Regional Films.

Aug 2003 – Feb 2011 · 7 yrs 6 mos · Kolkata Area, India · On-site

• Taking care of EOCN (End of Call Notification) that is clarity in push communication.
• Reinforcing Credibility of Airtel to Customer through Add-on Communication.
• Message Understandability (Vernacular Scripting in Hindi, Bengali, and Odiya).
• Compliance & Reliability of Processes related to Communication by Privacy policy implementation ensuring Communication Guidelines are followed in the above modes.
• Scripting of SMS and Auto Dialer prompts for all promotions (Recharge/Validity/VAS etc.) and for Service Messages.
• Coordination of recordings with vendor and marketing team for any promotion through OBD, IVR.
• Maintaining monthly MIS and Dashboards for Communication. Taking care of vendor payouts
• Handling Prepaid & Postpaid escalation raised from the Front end as Service Request.
• Ensuring adherence to all monthly KPI targets, majorly SLA & SDR- Improved NFTR.
• SLA to all-time high & maintaining it at 98% for 3 consecutive months. Reducing Repeat %.
• Briefing to the front-end and Call Centers to enhance the quality of SRs & increase FTRs.
• Dashboards to be released to all Process Owners for respective processes (All Service Recovery processes in QMS + Circle specific dashboards).
• Handling the entire corporate provisioning requests and complaints of high Profile Corporate segment Customers through mails, enabling faster resolution of issues & ensuring timely & error-free service related to provisioning and reverting back to them through Mail within the TAT.
• MIS maintaining and daily report shared with dealers and distributors of the respective circle.
• Audit and Credit verification and Welcome Calls for new customers.
• Report generation according to Bharti policies and sharing with various inter-departments.
• New activations of mobile numbers for the retail and corporate account segment.
• VAS activations for all new connections. Maintaining daily Dashboard and MIS.

May 1999 – Jul 2003 · 4 yrs 2 mos · Kolkata Area, India · On-site

• Handling the Front Office Area.
• Responsible for jobs pertaining as Personal Assistant.
• Co-Ordination with Export Suppliers.
• Handling all Internal & External Correspondence
• Client coordination as and when required.

Apr 1998 – Apr 1999 · 1 yr · Kolkata Area, India · On-site

• Handling the calls for Sales & Service requirements.
• Responsible for jobs pertaining to Sales & Service coordination.
• Co-Ordination with Clients for any after-sales service requirement.