Shiwangi K.

Operations Associate

Bengaluru, Karnataka, India3 yrs 6 mos experience
Highly Stable

Key Highlights

  • Expert in resolving complex technical issues for B2B SaaS clients.
  • Strong background in web technology and customer success.
  • Proficient in debugging and providing step-by-step resolutions.
Stackforce AI infers this person is a B2B SaaS Technical Support Specialist with strong debugging and customer success skills.

Contact

LinkedIn

Skills

Other Skills

Advanced ExcelAgile MethodologiesAlgorithmsApplication SupportBootstrapBootstrap (Framework)Business DevelopmentBusiness StrategyCascading Style Sheets (CSS)Change ManagementChrome ExtensionsClient Interfacing SkillsClient ServicesCloud SecurityCode Review

About

I specialize in solving complex technical issues for B2B SaaS clients — from debugging JavaScript errors to analyzing logs and providing step-by-step resolutions. With a strong focus on customer success and a background in web tech, I bridge the gap between users and engineering teams to keep platforms running smoothly and clients satisfied.

Experience

Reputation

Technical Support Specialist

Jul 2024 – Dec 2024 · 5 mos · Hyderabad, Telangana, India · Hybrid

Accenture

Process Associate

Jan 2020 – Mar 2023 · 3 yrs 2 mos · Hyderabad, Telangana, India · On-site

Education

Osmania University

MCA — Computer Application

Jun 2017 – Jul 2019

AccioJob

Full stack developer

Mar 2023 – Dec 2023

Ranchi University

Bsc.IT — Information Technology

Jul 2013 – May 2016

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