A

Akshay Ahluwalia

Product Manager

Toronto, Ontario, Canada9 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 8+ years of analytics experience in financial services.
  • Expert in data-driven decision-making and storytelling.
  • Proven track record of driving measurable business outcomes.
Stackforce AI infers this person is a Fintech professional with strong expertise in data analytics and digital marketing.

Contact

Skills

Core Skills

Data AnalyticsStakeholder ManagementBusiness InsightsProject ManagementProduct ManagementCustomer EngagementCustomer ExperienceDigital MarketingCampaign ManagementEmail Marketing

Other Skills

Advanced ExcelAgile & Waterfall MethodologiesAgile MethodologiesBusiness CasingBusiness InnovationCampaign StrategiesCompetitive AnalysisCredit CardsDepositsKey Performance IndicatorsLoyalty MarketingMicrosoft OfficeMicrosoft Power BIMicrosoft PowerPointMicrosoft Word

About

Analytics & Insights professional with 8+ years of experience, including 5+ years in financial services (Retail Banking). I specialize in data-driven decision-making - translating performance trends into actionable business insights that drive strategy and measurable outcomes. Core Skills: Performance Reporting • Data Mining & Trend Analysis • SAS • SQL • Power BI • Advanced Excel • Executive Storytelling • Stakeholder Management (requirements/specs/timelines) • Process Improvement & Controls • Retail Banking (Credit Cards, Chequing) • Marketing Strategy • Loyalty & Engagement • Personalization When I am not at work, I like to play the guitar, shoot hoops or practice Yoga. Curious | Early Adopter | Problem Solver

Experience

Cibc

3 roles

Senior Manager - Everyday Banking Analytics

Promoted

Apr 2024Present · 1 yr 11 mos

  • Lead end-to-end enterprise reporting across credit cards and everyday banking by extracting and manipulating large datasets using SAS and SQL, ensuring accurate and timely delivery to 40+ stakeholders across 3 teams, including senior leaders.
  • Build and maintain Power BI and advanced Excel dashboards to monitor portfolio performance and key indicators; deliver self-serve insights for Credit Cards, Chequing, and Credit Services, including a flagship dashboard used by 100+ users.
  • Lead weekly performance forums to identify trend drivers, and deliver clear storytelling that guides teams toward opportunities and corrective actions.
  • Conduct targeted (“surgical”) investigations to answer urgent leadership questions—root-cause analysis, segmentation, and hypothesis testing—translating findings into strategy recommendations.
  • Partner with cross-functional stakeholders to define reporting requirements, data specifications, priorities, and timelines, delivering against tight business deadlines.
  • Implement reporting improvements (automation, standard definitions, QA checks), reducing manual effort by ~10 hours per week and improving data consistency across teams.
Credit CardsDepositsData AnalyticsSQLSAS (Programming Language)Microsoft Power BI+4

Manager - Engagement Insights & Strategic Initiatives

Apr 2023Apr 2024 · 1 yr

  • Led the monthly business review for the credit cards team, consolidating KPI performance vs. prior month, prior year, and VISA benchmarks; surfaced drivers, trends, and opportunities and converted the process into a Tableau report, saving ~ 20 hours/month through automation and self-serve reporting.
  • Owned VISA’s quarterly portfolio benchmarking program—defined KPI frameworks, aligned stakeholders and requirements, and delivered cards lifecycle and portfolio benchmarks. Responsible for end-to-end vendor management.
  • Developed and Implemented a Top of Wallet client targeting methodology, collaborating with cross functional teams to build and refine the model. Enabled the engagement team to achieve annual purchase volume targets (112% to plan) through effective adoption and training
  • Secured a promotion as well as 5 moment makers and 1 teams on purpose award, recognizing the above achievements
Credit CardsProduct ManagementProject ManagementData AnalyticsKey Performance IndicatorsAgile & Waterfall Methodologies+3

Client Engagement & Retention Manager - Credit Cards

Mar 2022Apr 2023 · 1 yr 1 mo

  • Lead the strategic planning, development and execution of omni-channel, data-driven client engagement and loyalty initiatives.
  • Launched ThoughtSpot, a self-serve analytics platform that reduced wait times and improved team efficiency for the engagement team. Secured leadership buy-in, defined key metrics, ensured data accuracy, and led trainings - enabling faster insights and self serve capabilities
  • Delivered YOY growth on product portfolio to drive KPIs: Active Accounts (X00k), Activity Rate (X0%), Purchase Volume ($X00MM) and Transactions ($XMM)
  • Acted as a subject matter expert for internal analytics and retention tools
  • Identified areas of opportunity to improve business performance, client experience and engagement through new strategies and campaign recommendations.
  • Managed monthly budgeting, tracking, vendor invoicing, and financial reporting (monthly accruals, budget tracking)
  • Lead more than 10 enterprise partners (Digital/Agile, Marketing Communications, Legal and Compliance, Analytics and Contact Centre teams) to support with implementation and execution of engagement and retention campaigns.
Loyalty MarketingProject ManagementCustomer EngagementCustomer ExperienceData AnalyticsEmail Marketing+3

Foxquilt

2 roles

Digital Marketing Specialist

Promoted

Apr 2021Mar 2022 · 11 mos · Toronto, Ontario, Canada

  • Foxquilt is an Insurance technology company focused on empowering businesses and B2B networks to save on insurance.
  • Responsibilities include -
  • Owning all Digital Marketing initiatives (SEM, Programmatic, SEO, Email, Automation) across acquisition and retention
  • Leading campaign strategy, execution, and optimization for multi-million dollar campaigns across different geographies (Canada, US)
  • Managing relationships with Sales, Technology, Quality Assurance and Product teams to ensure effective delivery of complex advertising campaigns
  • Tracking and analyzing campaign data to establish creative and operational best practices with internal and external stakeholders, improving cross functional efficiency and performance
Campaign StrategiesCompetitive AnalysisProject ManagementAgile MethodologiesDigital MarketingCampaign Management

Marketing Assistant

Dec 2020Apr 2021 · 4 mos · Toronto, Ontario, Canada

  • Responsibilities include -
  • Assisting in creating paid search campaigns (SEM)
  • Assisting in creating and managing content (blogs) on the CMS
  • Assisting in on-page and off-page SEO activities for the website
  • Supporting the marketing team in secondary research & gap analysis

American marketing association (ama), toronto

Director - Email Marketing

Aug 2020Dec 2021 · 1 yr 4 mos · Toronto, Ontario, Canada

  • AMA, Toronto is a not-for-profit community of marketers who have been creating opportunities for personal and business growth for more than 60 years.
  • Responsibilities Included -
  • Drove and Implemented Standard Operating Processes for Email
  • Collaborated across multiple departments for planning and executing various types of emails (Newsletter, Transactional, Lead generation and promotional)
  • Drove Email database segmentation, size, hygiene and quality
  • Adopted a uniform Brand language exhibiting positioning and Brand Pillars
Campaign StrategiesEmail Marketing

22feet tribal worldwide

Digital Marketing Consultant

Apr 2019Aug 2019 · 4 mos

  • 22feet Tribal WW is a digital solutions provider, acquired by DDB Mudra - India's first and largest integrated marketing communications and services network.
  • Reduced uninstall rate by 15%. Set up dashboards to monitor key metrics***
  • Retention and Re-Engagement Strategy for McDonalds India (GMAL App)
  • Analytics and Reporting for McDonalds India (GMAL App)
  • Media Planning for Toyota Glanza Launch

Docsapp - consult a specialist doctor in 30 minutes

Digital Growth Re-engagement Manager

Nov 2017Mar 2019 · 1 yr 4 mos · Bengaluru Area, India

  • DocsApp - Mobile app helping patients to consult with a specialist doctor in 30 minutes. Doctors from 16+ departments provide consultation to patients across India through Chat/Call.
  • Increased LTV by 25%***
  • Drive Repeat, Reactivation, New User On boarding, Retargeting, Cross Sell & Upsell on App
  • Re-engage app users via CRM(Emailers, SMS, Notifications, Facebook, Google, Blogs)
  • Increase LTV by designing and implementing innovative product features
  • Create a monthly roadmap along with plan for monetisation, re-engagement & repeat usage
  • Maintain stats to ensure weekly goal-achievement as per the Company’s Annual Growth Plan

Purplerain

Digital Marketing Specialist

Oct 2016Nov 2017 · 1 yr 1 mo · Global

  • PurpleRain provides digital marketing to SAAS companies, cloud computing, IT services, network management, and application development services to businesses globally.
  • Executed an organic viral marketing campaign on social media which garnered over 3000 shares in 7 days***Made a Facebook page centered around nutrition and wellness, grew it to 38,000 followers and 200,000 weekly reach - Sold it off for 10,000 $***Built email list of 50,000 emails using various lead acquisition strategies***
  • As a digital Marketeer at Purplerain, I managed the following for a portfolio of SAAS companies ;
  • CRM tools such as agileCRM and Activecampaign - Marketing automation
  • Email and sms Marketing
  • Social Media Management
  • Search Engine Management - SEM (Google)
  • Google Analytics and Adwords certified professional
  • Inbound Certified Marketeer by Hubspot
  • Tool Stack Includes, but not limited to Agilecrm, Mailchimp, Getresponse, Gamooga, netcore, Experian, Intercom, Semrush, Canva, Buffer, Slack, Unbounce and Skype
Competitive AnalysisDigital Marketing

Industrybuying.com

Digital Retention Manager : Email and SMS

Nov 2015Sep 2016 · 10 mos · Delhi, India

  • Online Shopping - India’s leading B2B E-commerce Portal for Industrial Products
  • Scaled the email channel from scratch to $1 million in revenue***
  • Growth Centric - Achieve agreed GMV targets on Email channel. Increase Active Subscriber base constantly and according to targets wherever specified.
  • Retention - Plan and execute drip campaigns to own the full lifecycle of customer touch points through email and SMS
  • Run email campaigns focused on traffic, ROI and conversions.
  • Constantly drive email database segmentation, size, hygiene and quality.
  • Preparing various types of emails (Newsletter, Transactional, Lead generation and promotional)and A/B testing on various email campaigns.
  • Develop trigger based email programs targeted towards specific campaigns and events in customer life cycle.
  • Competitive Advantage - Benchmark with Competition on Email channel and Product Marketing and innovate constantly to stay on top on a sustainable basis.
  • Branding - Adopt and implement on both Website properties and Email a uniform Brand language exhibiting positioning and Brand Pillars
  • Managing the companies email campaigns and communicating company brands through email marketing.

Healthkart

Sales and Marketing Manager

Jun 2015Nov 2015 · 5 mos · Gurgaon, India

  • HealthKart (www.healthkart.com) strives to be one-stop fitness destination. HealthKart offers fitness products, services and community to help consumers achieve their fitness goals.
  • Onboarded more than 200 vendors in the above mentioned period and grew facebook followers by 10,000***
  • Responsible for:
  • P&L statement
  • Managing the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
  • Client Acquisition and Retention
  • Executing Inbound Marketing Strategies to generate additional leads online

Education

Schulich School of Business - York University

Master of Business Administration - MBA

Jan 2019Jan 2021

Harvard Business School Online

CORe; Credential of Readiness

Jan 2019Jan 2019

Thapar Institute of Engineering & Technology

Bachelor of Engineering (B.E.)

Jan 2011Jan 2015

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