Mar 2024 – Apr 2025 · 1 yr 1 mo · Pune, Maharashtra, India · On-site

• 1. Oversee the design, implementation, and maintenance of robust IT infrastructure, including servers, networks, storage, and cloud services, to support critical operations and business continuity.
• 2. Led the planning, procurement, installation, and IT support for computer systems, hardware, and networks, including network printers, LAN, WLAN, WAN, and firewall systems.
• 3. Managed company email accounts and website, including creating and deleting email addresses, and updating the website. Handled setup and maintenance through cPanel and Microsoft 365 (M365) to ensure smooth communication, strong security, and effective website operation.
• 4. Manage entire ERP project operations to achieve business objectives and ensure optimal resource utilization, overseeing ERP implementation, maintenance, and optimization to ensure smooth business operations and system efficiency.
• 5. Managed Biometric Attendance Devices and Access Control Systems, IP PBX and IP Phones, IP-Based CCTV Cameras and NVRs, and Conference Systems at the Head Office and Branches.
• 6. Managed and provided day-to-day IT support for the Smart Office HRMS, Tally Cloud Server, and ERP systems.
• 7. As an IT Manager, led and mentored a team of IT professionals, including system administrators, network engineers, and support staff, fostering collaboration and growth in a collaborative and high-performance work environment.
• 8. Prepared the IT budget periodically, including forecasting, monitoring, and adjusting as needed to align with organizational goals and financial constraints.
• 9. Maintained an accurate inventory of all IT assets, including hardware and software licenses.
• 10. Collaborated with external vendors and service providers for procurement, contract negotiations, and vendor management, ensuring quality service delivery and adherence to SLAs.
• 11. Oversaw IT projects and initiatives, from planning and implementation to monitoring and evaluation, ensuring on-time delivery, budget compliance.

Aug 2023 – Jan 2024 · 5 mos · Pune, Maharashtra, India · Hybrid

• Manage IT infrastructure by handling hardware installation, network setup, and software/hardware upgrades Configured secure networks & maintained systems for optimal performance.
• Supported developers with efficient access to development tools & platforms
• Design and implement IT infrastructure, including conference systems, telephones, Wi-Fi, storage solutions, and mobility features. Set up infrastructure and provide IT support in upcoming facilities.
• Lead and manage a team of IT professionals, including hiring, training, mentoring, and performance evaluation
• Manage IT Support Escalation Matrix: Develop, implement, and oversee the escalation matrix for IT support. Ensure that issues are routed to the appropriate level of support based on their severity and complexity. Monitor and review escalation processes to ensure timely and effective resolution of critical issues.
• Optimize and manage the internal ERP and CRM systems to ensure they deliver value to the business, following best practices.
• Evaluate and select external vendors and service providers for IT infrastructure projects or ongoing support
• Develop, implement, and manage IT governance frameworks and compliance programs to ensure that IT operations adhere to regulatory requirements, industry standards, and organizational policies, while effectively managing risk and safeguarding information assets.

Nov 2022 – May 2023 · 6 mos · Pune, Maharashtra, India · On-site

• Responsible for managing efficient operations of all IT infrastructure including Data Centers, Servers, Internet connectivity, Windows and Linux PC, Network printers, biometric devices, WIFI, router, switches, firewalls and managing everyday IT operations of 10 branches of the Region.
• Responsible for receiving and inspecting all incoming and outgoing IT assets. Created records to track IT assets. Updated, configured, and Deploy IT assets to the end user.
• Perform IT requirement gathering for existing and new projects and report to the corporate office.
• Manage various types of IT support vendors and instruct them where needed.
• Manage the day-to-day IT operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics, and providing status to higher IT Team.
• Responsible for all change management requests; as well as Architectural Change Requests.
• Responsible for Plan and executing the transfer of the whole IT infrastructure to the new location when a branch transfer request is made that includes the design and deployment of a new LAN network, router, firewall, internet service provider, biometric system, and Wi-Fi AP with the help of the Project Team.
• Responsible for monitoring the escalation matrix, help desk and closing all IT service requests as soon as possible.
• Act as a single point of contact for all IT infrastructure services in the Region.
• Report to the application team about issues in cloud HRMS, MIS, and Foss accounting app and resolve them.
• Research of new technologies and architectural solutions. Perform feasibility analyses, provide input to business cases, and provide recommendations as appropriate.

Apr 2020 – Nov 2022 · 2 yrs 7 mos · Pune, Maharashtra, India

• Administering efficient operations of Data Center and SAP Business One server and managing everyday IT operations.
• Troubleshoot, Backup and update the windows server, database regularly to maintain the efficiency of the windows server.
• Direct SAP Service Provider team to maintain the efficiency of the system and to coordinate between SAP Service Provider team and end-user to accomplish regular day to day work.
• Manage and maintain the remote desktop connection of windows server of 12 remote locations and troubleshoot if necessary. Provided remote technical aid to computer systems and network of remote locations.
• Managed, Installed, configured, upgraded, resolved all IT Infrastructure including PC hardware, peripheral connections, operating systems, third-party and in-house software installations, manage Windows and Linux systems, LAN, WAN.
• Performed Incident Management, minimize disruption to our business by efficiently identifying incident causes and determining the right course of actions leading to incident closure.
• Coordinate with higher management for identifying and recommend new IT technology solutions and perform requirement analysis.
• Implement executive policies and Communicate with other departments to keep running IT operations fluently and make ITSM Processes efficient.
• Prepare and review contracts, and Negotiation & Closing the deal. Perform vendor management.
• Manage N-Computing desktop virtualization, Configured and installed routers, switches, Check Point firewall, IP Camera network, IP phone PBX device and IP Phones, Biometric attendance devices and Keep IT infrastructure up-to-date and secured.
• Handle day to day end-user IT Operations that includes video conferencing, printers, day to day break-fix solutions and service requests.
• Is responsible for monitoring and controlling the performance and status of security safeguards. Responsible for operating and maintaining firewall and endpoint detection and response tool (EDR).

Apr 2018 – Mar 2020 · 1 yr 11 mos · Pune, Maharashtra, India

• IT Administrator in Sunshine Agri Pvt Ltd.

Jan 2015 – Feb 2018 · 3 yrs 1 mo · On-site

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware used in manufacturing processes.
• Diagnose and resolve technical hardware and software issues, including network connectivity problems, printer malfunctions, and software configuration errors to minimize downtime.
• Assist in the design, installation, configuration, and maintenance of local area networks (LANs), wide area networks (WANs), and wireless networks to support manufacturing operations.
• Assist end-users in utilizing various software applications, systems, inventory management software, and production planning tools.
• Manage IT inventory, including hardware components, software licenses, and peripherals, ensuring adequate stock levels and tracking usage to prevent shortages.
• Implement backup solutions and disaster recovery plans to protect manufacturing data and systems from data loss, corruption, and cyber threats, conducting regular backups and recovery tests as needed.
• Collaborate with IT vendors and service providers for procurement, support, and maintenance of IT infrastructure and services, managing contracts, service level agreements (SLAs), and vendor relationships.