Nov 2024 – Present · 1 yr 4 mos

• Managing large accounts for Development, Transition, Transformations and Governance.
• Handled Application Development and Support team for Ai Cloud and business applications.
• Managing complex account for transition, implementation, migration and operations
• Oversee multiple accounts for United Kingdom and Manufacturing unit for consulting portfolio.
• Responsible for budget administration, P&L, Future roadmap, cost case monitoring.
• Working with partner, presales and sales team for new opportunities, customer meet and POC.
• Expertise in stakeholder communication, resource planning, and service delivery excellence. International and cross-culture working experience in United Kingdom (London) and Denmark.
• ✅ Ensure delivery of services or projects on time, within scope, and within budget.
• ✅ Monitor and manage the end-to-end delivery lifecycle.
• ✅ Oversee implementation of agreed deliverables, SLAs, and KPIs.
• ✅ Spearheaded as Manufacturing (United Kingdom) Ai Cloud Unit head, serving as the central focal point for cloud-related deliveries.
• ✅ Accountable for contract management, renewals, extensions, billing, revenue growth, margin expansion, resources management, and ensuring compliance.
• ✅ Adapted to new tools, languages, and methodologies, fostering a culture of continuous improvement within the team.
• ✅ Demonstrated critical commercial ownership for high-focus accounts and projects, ensuring successful delivery and client satisfaction.
• ✅ Cultivated strong, enduring client relationships by serving as the primary point of contact, gaining valuable insights into client needs, expectations, and business goals.
• ✅ Oversaw end-to-end delivery lifecycle, ensuring timely and within budget
• delivery of services, as well as the implementation of agreed deliverables, SLAs, and KPIs.
• ✅ Implemented proactive risk identification strategies, resolving blockers and enhancing long-term system reliability.

Sep 2022 – Oct 2024 · 2 yrs 1 mo

• Provided strategic and day to day leadership to the enterprise applications and business groups. Managed the applications portfolio.
• Managed, lead and inspired a team of 500+ technical architects, project managers, business analysts, software engineers, consultants and contractors.
• Grew the group by 45%. Developed the team into a very successful delivery organization and delivered two releases to production every month.
• Established a company-wide communications plan for full project and release transparency. Ran bi-weekly status meetings with executive management.
• Established PMO practices. Developed a project roadmap and established tools and processes for managing from concept to deployment. Implemented hybrid Agile/Kanban development methodology.
• Overall progress and health of projects
• Status of milestones and deliverables across the portfolio.
• Status of milestones and deliverables across the portfolio
• Define the governance structure, engagement model.
• ✅ Managed end-to-end program delivery for technology refresh, domain migration, and team integration projects.
• ✅ Executed successful on-prem to cloud database domain migration, ensuring seamless transitions.
• ✅ Conducted resource planning and budgeting, while monitoring project progress and reporting to stakeholders.
• ✅ Led Service Design & Transition for a major UK insurance client, focusing on financial transformation and cloud-based solutions.

Jan 2019 – Aug 2022 · 3 yrs 7 mos

• Financial information about the budget, forecast, actuals, margins, etc.
• Project risks and progress on mitigating these risks
• Build and manage delivery teams, in conjunction with direct reports, to successfully deliver the program and projects within the IT portfolio
• Develop and maintain the IT portfolio of application development, application support and IT infrastructure.
• Responsible for service provider engagement and management for IT Centre of excellence
• ✅ Provided technical support and troubleshooting, enhancing customer satisfaction through trend analysis and periodic reviews.
• ✅ Managed IT infrastructure, including installation and configuration of network client workstations.
• ✅ Coordinated with stakeholders to align deliverables with customer requirements, ensuring quality service.
• ✅ Managed the Resource Planning, Budgeting and Forecasting Workflows.
• ✅ Conducted team training and performance reviews to foster professional development and operational efficiency.

Dec 2010 – Dec 2018 · 8 yrs

• Worked for Microsoft Inc. ,Shell Petroleum, Barclays Bank. etc.
• ✅ Data Center infrastructure optimization & consolidation
• ✅ Data Center solutioning
• ✅ Configured & Implemented McAfee M7 Content Security blade server