J

Jen Hou

Design Manager

New York, New York, United States11 yrs 10 mos experience
Most Likely To Switch

Key Highlights

  • Led design teams at Lyft and DoorDash.
  • Increased clinical trial enrollment by 80% at Mayo Clinic.
  • Expert in user-centered design and product strategy.
Stackforce AI infers this person is a User Experience Designer with a strong focus on Healthcare and Product Design.

Contact

Skills

Core Skills

Product DesignUser Experience DesignUser ResearchContent StrategyBranding

Other Skills

Adobe Creative SuiteAnimationBootstrapCSSDrawingExperience DesignFinal Cut ProGraphic DesignHTMLIllustrationIllustratorInDesignInformation DesignInvisionLean Startup

About

Design leader building teams and products in complex, ambiguous spaces. Passionate about creating industry-defining products and helping my team grow!

Experience

11 yrs 10 mos
Total Experience
1 yr 8 mos
Average Tenure
2 yrs
Current Experience

Lyft

Senior Design Manager, Business & Advertising

Apr 2024Present · 2 yrs · New York City Metropolitan Area

  • Driving strategy and supporting a design team across Lyft Ads and Business (B2B rideshare). Lyft Ads aims to build the world’s largest transportation media network, offering brands visibility across in-app, in-car, and out-of-home experiences. Lyft Business creates reliable and scalable healthcare, corporate travel, and daily commute solutions.
Product DesignUser Experience Design

Doordash

Product Design Manager, Ads & Promotions

Jun 2022Mar 2024 · 1 yr 9 mos

  • Supported the Ads & Promotions design team in making DoorDash the best place for businesses to market to local customers.
Product DesignUser Experience Design

Spotify

2 roles

Product Design Manager, Advertiser Experience

Nov 2021Jun 2022 · 7 mos

  • Supported a team of 12 product and content designers in building a best-in-class advertiser experience on our self-serve platform, Ad Studio.
Product DesignUser Experience Design

Senior Product Designer, Ad Platform

Nov 2019Nov 2021 · 2 yrs

  • Designed tools and frameworks to personalize promotional experiences across Spotify Free for 100+ million listeners, as well as our artists and advertisers. Balanced performance optimization with ethical considerations for data privacy and transparency.
Product DesignUser Experience Design

Bluecore

2 roles

Product Design Manager, Marketing Personalization Platform

Feb 2019Nov 2019 · 9 mos · Greater New York City Area

  • Led and executed product design on all features across our platform. Responsible for recruiting and supporting the design team, driving design strategy and usability improvements, streamlining collaboration between Design, Product, and Engineering.
Product DesignUser Experience Design

Senior Product Designer, Campaign Creation

Jan 2018Feb 2019 · 1 yr 1 mo · Greater New York City Area

  • Designed the 12 month vision for a new campaign workflow. Demoed our product vision to prospective pilot customers at our annual Summit, which generated more interest than any pilot in the history of Bluecore and allowed us to select 5 ideal pilot customers.
  • Championed User Research practices across the Product team. Organized and moderated user interviews and testing of high fidelity prototypes with 10+ clients in 1 year. Aggregated usability data and qualitative research to present insights to stakeholders across our company, which informed our long term product vision.
Product DesignUser Experience Design

Ibm

User Experience Designer, Watson for Clinical Trial Matching and Genomics

Jan 2016Jan 2018 · 2 yrs · Greater New York City Area

  • Designed systems that deliver actionable cognitive insights to healthcare professionals in a way that enhances their existing workflows. Conducted generative user research with IBM clients to gain awareness into the pain points within healthcare workflows, and performed usability testing to optimize our products.
  • Watson for Clinical Trial Matching: UX Design for a product in partnership with Mayo Clinic that identifies eligible patients for clinical trials and expedites the screening process, helping studies to meet their enrollment goals and patients to receive the most advanced experimental treatments. Was proven through studies to increase clinical trial enrollment at Mayo Clinic by 80%.
  • Watson for Genomics: UX Design for a personalized medicine platform that analyzes patient genomic profiles to recommend new experimental treatments, in partnership with Quest Diagnostics. Created wireframes and visual designs for an early release of the product.
  • Watson for Patient Safety: UX Research + Design for a next generation pharmacovigilance platform that allows pharmaceutical companies to track and report adverse side effects to their drugs, in partnership with Celgene. Helped conduct user interviews and synthesize research findings, as well as perform competitive analysis of existing products.
User Experience DesignUser Research

Group sjr

User Experience Designer, Content Marketing Agency

May 2015Nov 2015 · 6 mos · Greater New York City Area

  • Reimagined digital publishing and the way people engage with branded content. Synthesized content strategy with a great user experience, and designed content systems that made publishing intuitive.
User Experience DesignContent Strategy

Vaudeville ventures

Designer, Boutique Marketing Agency

Mar 2014May 2015 · 1 yr 2 mos · New York, NY

  • Consulted with start-up and corporate clients to build great digital experiences for their customers, including web design and branding.
User Experience DesignBranding

Education

Rhode Island School of Design

Bachelor of Fine Arts (BFA) — Film/Animation/Video

Harvard Extension School

Statistics S-100: Introduction to Quantitative Methods

Brown University

Cross-enrolled — Chinese Language and Literature

Pennsylvania Governor's School for the Arts

Architecture

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