Oct 2018 – Apr 2021 · 2 yrs 6 mos · Irvine, California

• Web & Mobile Products including- Order Management, Fraud, Tax, and Warehouse mapping & Inventory, AI/ML and Conversational AI

Jul 2017 – Sep 2018 · 1 yr 2 mos · Greater Boston Area

• Managed Order Management and UGC products (Web & App) across Staples properties
• Launched significant redesign of user experience for UGC resulting in positive revenue impact of $29 million
• Launched a major redesign of order management (Order information, Tracking) resulting in 5% reduction in Customer Service contacts by improving user self-service experience
• Collaborated with Customer Service, Merchant team, Sales, Marketing & Operations to improve user experience
• Managed cross-functional execution with Business teams, UX, Design, Technology teams, along with Vendor team

Mar 2010 – Jul 2017 · 7 yrs 4 mos · Greater Boston Area

• Worked with clients from different verticals to build digital strategy and complex technology platforms. The platforms I have product managed span across eCommerce, Subscription Management, Editorial Workflow management technologies.
• Product managed omni-channel E-commerce platform for a leading US book publisher enabling cutting edge customer-facing features. Achieved revenue increase of over 200% yoy and cost savings of over 25% along with providing state-of-the-art user experience.
• Product managed subscription management platform for a leading outdoor advertising company. Devised strategy for enhancing the capabilities of the platform to enable first of a kind service for the customers in Europe. The platform supported transactions of over $5 million in a month. Also, led the redesign of website & mobile app for the service.
• Product managed subscription management platform and customer facing website for leading US non-profit scholarly archival services provider. Redefined the platform to enable flexible subscription options and provide real time access to materials. Also managed the responsive website design & development.
• Reinvented the editorial workflow system for legal information services provider in Australia. Managed cross-functional execution and successfully launched the system in 8 weeks which resulted in reduction of cycle time for publishing the digital edition of cases by 30%.
• Process Consulting for leading market research company in the UK. Centralization of the IT department and introduction of Program management practices for client organisation. Defined SOPs for the department, and various program management roles for the company, which resulted in 'achieving more with less' and cost savings in upwards of $10 million.
• Developed a team of Product Managers within Cognizant through recruitment, training and mentorship.

Apr 2007 – Feb 2010 · 2 yrs 10 mos · Gurgaon, India

• Led a team of analysts for creating SOPs for New Ticketing System for Melbourne Australia
• Developed functional specification for operator rostering system for the new transportation system
• Defined process flow for enabling Orange UK portal to be 3D Secure for payments
• Worked extensively on Context Diagrams, Domain Models, Landscape Diagrams, Use-case Modeling and Use-case Specification document
• Led a team of analysts for building a Go-No-Go decision system for proposals