Ritesh Ray

Senior Software Engineer

Pune, Maharashtra, India8 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 5.5 years of software development experience.
Led major CRM upgrade projects across multiple countries.
Strong interpersonal skills with team leadership experience.

Stackforce AI infers this person is a SaaS-focused software developer with expertise in CRM solutions.

Contact

ritesh.ray@amdocs.com LinkedIn

Skills

Core Skills

JavaCrm

Other Skills

Agile MethodologiesAgile Software DevelopmentBilling ProcessContinuous Integration and Continuous Delivery (CI/CD)Customer Relationship Management (CRM)JenkinsOrder ManagementPerforceProduct DevelopmentProduction SystemsSQL

About

As a Senior Software Developer at Amdocs, I work on designing and implementing solutions for their CRM line of product. I have over 5.5 years of experience in software development using Java, Python and SQL. I graduated with a Bachelor’s degree in Computer Science from National Institute of Technology Agartala in 2019, where I learned the fundamentals of programming, computer architecture, system designs and networks. I have strong interpersonal skills with a demonstrated history of leading teams and working in diverse team settings. I have been involved in several societies in my college with a goal to develop innovative solutions to real-world problems. Finding solutions to complex technical problems is when I feel most alive. I try to bring that passion into my work by striving to develop and deliver high-quality, scalable software solutions to the clients.

Experience

Amdocs

3 roles

Senior Software Developer

Promoted

Jun 2023 – Present · 2 yrs 9 mos · On-site

Spearheading the PMX upgrade for CRM across 3 accounts- Peru, Chile and Argentina
Managing plans to upgrade the core CRM platform, java, oracle, and 3rd party applications to the latest versions seamlessly
Curating and updating the topology for CRM across the accounts, including editing the underlying components, their architecture and how they interact with each other
Delivering KT seminars from time to time in order to share my expertise and help people understand the advanced application concepts

Billing ProcessPerforceJenkinsContinuous Integration and Continuous Delivery (CI/CD)Agile MethodologiesSQL+7

Software Developer

Promoted

Feb 2021 – May 2023 · 2 yrs 3 mos · On-site

Developed technical solutions related to the CRM application for Telefonica Peru and implemented them.
Managed day to day activities like handling BPT merges, defects related to recent development, and planning efforts for the new change requests.
Conducted 4 seminars for freshers and new joiners across the company explaining different modules of Amdocs CRM application development.
Involved in a major project that migrated over 11 million wireline customers over to Amdocs platform.

JavaProduction SystemsProduct DevelopmentCRM

Associate Software Developer

Jul 2019 – Jan 2021 · 1 yr 6 mos · On-site

Learnt the business related to order processing and customer management
Understood the integration between CRM, OMS and Billing applications
Delivered change requests on time with proper testing

JavaProduction SystemsProduct DevelopmentCRM

Smartmedics

Software Development Intern

May 2018 – Jul 2018 · 2 mos · Mumbai Area, India

Worked on developing an artificial intelligence powered chatbot that would assist the patients and users in more than one ways all the while producing more accurate results with time.

National institute of technology agartala

2 roles

Assistant General Secretary

Nov 2017 – Jul 2018 · 8 mos · Agartala Area, India

Selected as the Assistant General Secretary (Technical) for the academic year 2017-2018.

Internship Coordinator

Sep 2017 – May 2018 · 8 mos · Agartala Area, India

E-cell nit-a

President

Nov 2017 – Oct 2018 · 11 mos · NIT Agartala

Lead a team that was among the top 5 teams in the National Entrepreneurship Challenge 2018, hosted by IIT-B.
Managed the overall operations of E-Cell, NIT Agartala.
As a founding member, drafted principles and guidelines for the club along with inputs from various faculties and peers.
Contacted various firms and institutes for partnerships in various in-house projects of the club.