Feb 2023 – Oct 2025 · 2 yrs 8 mos · Gurugram

• As Head of D2C ECommerce platform products, building the next-gen Digital Commerce customer experience for Samsung (Samsung.com/Shop App/Offline Store tech) - Omni channel, Digital Payments transformation, AI products & Data Analytics. Single Unified customer experience across all touchpoints, D2C Store tech, cancellations and returns, exceptional order fulfillment.
• Directly impacting revenue, profitability, NPS, customer base expansion, new customer acquisitions, funnel conversions, promotions attaches, payment success rates.

May 2022 – Feb 2023 · 9 mos · New Delhi, Delhi, India

• As Head of Technology and Digital Initiatives for India directly reporting to India CFO, overall accountability to lead the digital transformation for Goodyear India and drive C Level business relationships with APAC CIO, India CEO, CFO and other function heads.
• Defined the India Tech, Digital and Data strategy aligning with the overall India Business strategy. Secured budget for key initiatives through development of OKRs and defined execution plan.
• Formulated the Digital Operations framework for regional digital Tech teams for B2B Commerce, Mobile and Data Analytics.
• Defined the Tech and Digital IT team organization for Goodyear, led hiring and established regional and local Technology teams.

May 2017 – Apr 2022 · 4 yrs 11 mos · Greater Chennai Area

• Product Leader (LL - Leadership Level) - APAC Ford Retail ECommerce (Ford.com) , Online Payments and B2C Mobile App (FordPass). Hired by Ford from IIM Calcutta B-school campus as part of the Leadership hiring for Ford GCC. (Peak team size of 80+ : Org structure- Sr. Product Managers, POs, Scrum Masters, Anchors and SEs)
• Part of Ford's APAC IT Leadership team leading Digital Transformation for Ford APAC markets based out of Ford's Global Tech and Business Center (GTBC) in Chennai.
• APAC Product Leader and overall owner of Digital Commerce Shop/Reserve/Buy/Own Platform for APAC markets to enable consumers to discover, shop, reserve and buy Ford vehicles and accessories thru an online ECommerce experience leading to x% increase in revenue for region
• Successfully launched an omni-channel Digital Commerce (Web/Mobile WeChat) experience for Ford China to sell Ford's flagship Electric Vehicles through digital platforms for the Direct to Consumer business.
• Defined the regional Online Payments Product strategy for Ford APAC and built the Payment platform product (Microservices) to enable ECommerce Payments for Ford APAC markets by collaborating with multiple Payment Providers and Payment Orchestrators for seamless online buying experience for consumers
• Product Management and Launch of Ford's strategic B2C Car Ownership Mobile App (Own in the Shop-Buy-Own Customer Journey) and Cloud solutions for APAC markets - India, Australia, New Zealand, Southern Africa.
• App featured in Ford's TV, Media and Print Marketing campaigns in APAC (ANZ, India, South Africa) and JD Power study.
• Led the Ford's Enterprise initiative for Product Driven AGILE transformation to transform IT into a Product Organization and increase the Agile maturity of Marketing and Sales, Mobility, Finance IT Product teams by encapsulating CX and Product Experience. Outcome - Reduced time to market and rapid feature delivery. Bi- weekly, monthly releases to market.

Feb 2014 – Mar 2016 · 2 yrs 1 mo · Greater Boston, France, Noida

• Based out of Boston, managed the End to End implementation of Order Management and Sales and Distribution Products across EU and NA for a major Fortune 500 client to achieve operational efficiencies.
• Extensive travel across North America, Europe and India to lead client business transformations in Sales and Distribution, Supply Chain and Inventory Management.

Jul 2009 – Feb 2014 · 4 yrs 7 mos · Miami/Fort Lauderdale Area, Chicago, Brazil, Costa Rica, Puerto Rico, Mexico, Bangalore

• Based out of Miami, spearheaded a 30+ member team, $6M budget, to lead a major business and technology transformation initiative to launch Oracle Enterprise One Products and Global E-Commerce (GCSS) for 11 countries of LATAM for a Fortune 500 Healthcare Client (Baxter Healthcare) from Wipro.
• Achieved highest CSAT(customer satisfaction) - 7/7
• (I was based out of Fort Lauderdale, Greater Miami, US with extensive travel across LATAM countries)
• Led the Global ECommerce solution(EServices) Product Launch and solution strategy for product ordering, invoicing and managing account for multiple Fortune 500 clients across the globe. Received Partner Appreciation Award on delivery of solution.
• Architected an end to end Route planning and optimizations' solution using Google APIs to improve order fulfilment and reduce logistics costs. Solution awarded in Wipro townhall and extended to multiple clients.

Aug 2006 – Jun 2009 · 2 yrs 10 mos · Hyderabad Area, India

• Erstwhile Satyam
• College campus hire as part of the ELTP program of Satyam.
• Technical Consultant and Application Integration Specialist for multiple major clients of Satyam such as Coca Cola, Volvo Penta, Praxair, Chevron.
• Solution design and delivery in Order Management, Supply Chain, Inventory and Transportation.
• Application Integration using Web Services, SOAP, and REST APIs in JAVA/J2EE.