Aug 2018 – Aug 2021 · 3 yrs · Bangalore

• Salesforce Project Manager & Salesforce Techno-Functional Lead
• Retail Customer based out of the UK :
• The functionality mainly involves service management, order management
• We have built the functionality of Email-To-case and Web-to-case by building community pages that capture the complaints and create a case in the Salesforce application. The Cases are categorized into various types and are assigned based on various queues. We use Omni-channel and Routing for assigning the cases. The customers are notified of case submission and various activities. We have used Email Alerts, Custom Notifications, Escalation Rules, and Approval Processes also for escalation & notification purposes
• I am currently playing a Techno-functional role involved in translating the business requirements to technicalities, mapping the requirements to the test cases, validating and executing the test scripts to check the end to end functionality for each sprint, creating custom objects, pages, page payouts, apex classes, triggers, and permission sets, sharing rules and workflows, Email Alerts, Custom Notification, Escalation Rules, and Approval Processes, Omni-channel and Routing
• Rental Housing Customer based out of USA :
• The basic function of the project is to provide the client the capability to book a rental house/unit/property through Salesforce Service Cloud and Community Cloud to do leasing of property, background check, credit check, property listing with price book, and then booking the unit with facility for all online maintenance service request, along with move-in/out process. I was playing a techno-functional role involved in translating business requirements to technicalities, mapping the requirements to the test cases, validating and executing the test scripts to check the end to end functionality for each sprint, creating custom objects, pages, page payouts, apex classes, triggers, and permission sets, sharing rules and workflows

Aug 2018 – Dec 2019 · 1 yr 4 mos · Bangalore

• (Formerly Xerox Company)
• Salesforce & Siebel CRM Senior Consultant
• Transportation Customer based out of USA
• Client is one of the major transport commuter company of USA. The functionality mainly involves service management, order management and asset management.
• I was involved in gathering the business requirements and later converting them to technical design documents. I was analyzing all the requirements and developing it within the given timelines.
• Apart from the enhancement tickets we use to get the tickets and we need to resolve all types of tickets within the stipulated timelines based on their priorities.

May 2017 – Aug 2018 · 1 yr 3 mos

• Salesforce & Siebel CRM Senior Consultant
• Telecom Customer of Australia
• This is for a telecom and media company major based out of Australia. The basic functionality of the project involves service management, asset management and order Management. These processes were migrated from Siebel to Salesforce. I was involved in the readiness assessment, object inventory management, mock migration, fixing the gaps, actual migration and post migration support. The project was based on AGILE methodology

Mar 2011 – May 2017 · 6 yrs 2 mos · Hyderabad

• Salesforce & Siebel CRM Consultant
• Leading Bank of Middle East
• Client is one of the leading banks of Middle East. The project is based on lead management, sales management and service management. I was involved in the project from planning to analyze the current and upcoming technical challenges. I was actively involved in development tasks and documenting technical design. I was also supporting the new team members.
• Leading Bank of Europe
• Client is one of the leading banks of Europe. The basic functionality is based on the Lead to Opportunity conversion process. I was involved in the project as a developer. I used to get the requirement from the leads and use to do the development based on it. I used to do create custom code, workflows, objects, pages etc.
• Insurance Company of USA
• It is an insurance company based out of USA. The functionality mainly involves asset management, order management and service management process. I was playing the role of L3 support analyst. I used to work on the tickets, which needed to be resolved within the stipulated SLAs, based on their priority. I created custom code, workflows, objects etc.