Yang(Ryan) Yu

Operations Associate

China5 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven leadership in customer support teams.
  • Expertise in data analysis and vendor management.
  • Strong collaboration with cross-functional teams.
Stackforce AI infers this person is a Customer Support Leader in the Fintech industry with strong data analysis capabilities.

Contact

LinkedIn

Skills

Core Skills

Customer SupportTechnical SolutionsData AnalysisVendor Management

Other Skills

Bloomberg TerminalDashboard Development

Experience

Bloomberg

3 roles

China Office Team Lead - Bloomberg Customer Support

Promoted

Mar 2024 – Present · 2 yrs · Shanghai, China · On-site

  • As a BCS China office lead, I work towards providing best technical and business solutions & customer experience throughout the full user’s life cycle (pre-sales, clients onboarding/engaging stage and post-sales stage) to Bloomberg users by collaborating with internal functions team (Sales, Compliance, HR and Strategy team) and striving for excellence in team productivity and user experience.
Bloomberg TerminalCustomer SupportTechnical Solutions

Data Specialist- Corporate Events Data Anaylst

Promoted

Jun 2022 – Feb 2024 · 1 yr 8 mos · Shanghai, China · On-site

  • Built new Vendor Management QSEN dashboard to refine existing and proposing new Key Performance Indicators (KPI) and Service Level Agreement (SLA), resulted in improved performance measurement for EVTS vendors
  • Collaborated with China Sales Specialists team to onboard 'Institutional Research Meeting Minutes' dataset on Bloomberg Terminal
Data AnalysisVendor Management

Global Customer Support Representative

Jan 2021 – Jun 2022 · 1 yr 5 mos · Shanghai, China · On-site

  • Provided solutions to Bloomberg users across technical issues to financial related inquiries on all Bloomberg Products
Customer Support

Education

Shanghai Jiao Tong University

翻译

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