Vishnu Nath

Operations Associate

Bengaluru, Karnataka, India6 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led a 15-member team achieving 99% QA.
Designed SOPs resulting in 10,000+ case closures.
Expert in managing US stakeholder relationships.

Stackforce AI infers this person is a Human Resources professional with expertise in process improvement and team leadership.

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Skills

Core Skills

Human ResourcesProcess ImprovementTalent ManagementTalent AcquisitionTechnical Support

Other Skills

Team LeadershipKPI ManagementSalesforceReportingStakeholder ManagementProcess DesignRecruitment ServicesImmigrationUnemployment BenefitsResearchAnalysisSourcingRecruitmentLinkedIn RecruiterTechnical Solutions

About

HR Shared Services professional with 6 years of experience leading teams of up to 15, driving KPIs, and managing US stakeholder relationships. Proven track record in process improvement, team mentoring, and global HR operations across Unemployment benefits, Recruitment services and Immigration. Passionate about strengthening employee experience and operational efficiency, I’m focused on growing into roles that combine people leadership, process improvement, and strategic HR operations.

Experience

6 yrs 9 mos

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 5 mos

Current Experience

Walmart global tech india

Lead process specialist

Dec 2023 – Present · 2 yrs 5 mos · Bengaluru · Hybrid

Trained and mentored a 15-member team, ensuring 99% QA and achieving top-tier performance metrics.
Designed and implemented SOPs and KPIs, trained team members, and delivered 10,000+ case closures in 6 months.
Collaborated cross-functionally with global teams on Salesforce testing and process handover, ensuring seamless transition.
Partnered with stakeholders to launch the Employment Services Intake process, ensuring smooth adoption
Preparation of comprehensive reports for leadership such as WBRs, MBRs and monthly score cards and operational metrics

Team LeadershipProcess ImprovementKPI ManagementSalesforceReportingHuman Resources

Walmart

Process Lead

Feb 2020 – Jan 2024 · 3 yrs 11 mos · Bengaluru, Karnataka, India · Hybrid

Handled and supported various HR operations processes such as Recruitment services,Immigration and Unemployment benefits.
Worked with the decisions/ appeals team that acts as a liaison between Walmart stores , the US govt and the legal team. My responsibilities include identifying the termination reasons for the claimant ,establishing whether if it was a wilful misconduct or not (via investigation and research with the help of 15+ tools like Workday,APIS and GTA) and and challenging/preventing the unemployment benefits from being awarded in order to save revenue for Walmart.
Participated in various projects involving analysis of cases, understanding trends and identifying defects in submitted claims/tickets.
I have also supported the training and pre-auditing of new hires.

Recruitment ServicesImmigrationUnemployment BenefitsResearchAnalysisHuman Resources+1