Vidya Sankar Nuti 👤

Technical Program Manager

Bengaluru, Karnataka, India13 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 14 years of experience in project and product management.
Expert in leading cross-functional teams for SaaS implementations.
Strong background in customer experience and technical support.

Stackforce AI infers this person is a SaaS and Customer Experience expert with strong project management capabilities.

Contact

Skills

Core Skills

Project ManagementTechnical Project ManagementCustomer EngagementProduct ManagementCustomer ExperienceTechnical SupportCustomer SuccessCustomer SupportTeam ManagementCommunication

Other Skills

SaaSAI Driven LoyaltyStakeholder ManagementAgile PracticesSQLCross-functional Team ManagementRisk ManagementERP Product DevelopmentIntegration ManagementMachine LearningService DeliveryProblem SolvingAnalytical SkillsAgile Software DevelopmentPerformance Reviews

About

With over 14 years of experience in roles such as Project Management , Product Management, Product Solutions, and Technical Project Management, my passion lies in collaborating with innovative startups dedicated to simplifying complex issues for end customers through DIY products. Drawing on a robust background in Product Support, I recognized the potential of leveraging product support data to create a model that addresses the most common customer concerns. This realization prompted me to pursue a Post Graduation Diploma in Machine Learning & Artificial Intelligence. My professional journey spans various industries, including E-commerce, CRM, ERP, and Customer Experience, with notable experiences at MartJack, Capillary, and UrbanPiper, I bring a unique skill set to the table, excelling in understanding and meeting client needs by crafting solutions that require minimal alterations to your product. I am adept at swiftly grasping new products and can contribute to sustainable changes within your growth team.

Experience

13 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

2 yrs 5 mos

Current Experience

Capillary technologies

2 roles

Senior Technical Project Manager

Promoted

Oct 2025 – Present · 7 mos · Bengaluru, Karnataka, India

As a Senior Technical Project Manager at Capillary Technologies, I lead enterprise-scale SaaS and AI Driven Loyalty implementations for global clients, ensuring seamless delivery of business-critical initiatives. My role focuses on driving technical execution, aligning stakeholders, and delivering measurable outcomes that strengthen client trust and long-term partnerships.
Key Responsibilities:
Lead cross-functional teams (Engineering, Product, QA, and Client Success) to deliver SaaS solutions across Retail, Healthcare, E-commerce, and F&B verticals.
Manage end-to-end delivery of large-scale platform implementations, migrations, and enhancements, balancing scope, timelines, and budgets.
Establish structured governance models with defined KPIs around delivery timelines, SLA adherence, defect leakage, and client escalations.
Act as the primary point of contact for P0/P1 issues, setting up clear communication frameworks and ensuring swift resolution.
Partner with product leadership to align delivery strategies with product roadmap and client business objectives.
Drive continuous improvement by mentoring teams, optimizing Agile practices, and standardizing reporting frameworks for project health.

Project ManagementTechnical Project ManagementSaaSAI Driven LoyaltyStakeholder ManagementAgile Practices

Project Manager

Dec 2023 – Oct 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India

As a Project Manager at Capillary Technologies, I lead the planning and execution of enterprise-scale customer engagement and loyalty platform implementations. I manage cross-functional teams—including Engineering, Configuration, Data Migration, and Data Feeds—to ensure successful and timely project deliveries that align with client expectations and business goals.
Key Responsibilities:
End-to-end project ownership from initiation to post-go-live support.
Developing and driving detailed project plans, milestones, and timelines across internal and client stakeholders.
Facilitating coordination across multiple teams to ensure alignment, resolve blockers, and manage dependencies.
Monitoring project performance, identifying risks, and implementing mitigation strategies.
Managing client communication, expectation setting, and stakeholder reporting.
Highlights:
Successfully managed the delivery of the TCP project by aligning cross-functional efforts and streamlining execution.
Introduced milestone-based planning to improve delivery tracking and enhance team accountability.
Acquired working knowledge of SQL to better support and collaborate with the Data team.
Fostered strong cross-team collaboration that improved delivery velocity and reduced friction during go-lives.

Project ManagementSQLCustomer EngagementCross-functional Team ManagementRisk Management

Ramer software solutions

Technical Project Manager

Dec 2021 – Nov 2023 · 1 yr 11 mos · Visakhapatnam, Andhra Pradesh, India

Ramer Software Solutions is an IT product development company based out of visakhapatnam. Ramer Software currently has a Restaurant Friendly Point of Sale Application developed and is currently being used by few local F&B companies.
As a Technical Project Manager I take care of the new product developments in the organization and also look after the support & services of the existing products. Currently I'm handling a team of 15+ members to develop and deliver an ERP Product that can be used by any business model

Technical Project ManagementERP Product DevelopmentTeam ManagementCustomer SupportProduct Management

Urbanpiper

Project Manager

Feb 2020 – Dec 2021 · 1 yr 10 mos · Bengaluru, Karnataka, India

UrbanPiper Technologies is a place where the virtue of building things with aesthetic and functional values will be prized. The mission of the company is to simplify the rapidly evolving landscape of online commerce for
hyper-local business using sustainable and suitable solutions.
I worked as a Project Manager for the Integration Team and this team looks after the Upstream and downstream integration in the organization.

Project ManagementIntegration ManagementCustomer Experience

Litmusworld

Senior Engineer - Client Solutions

May 2018 – Jan 2020 · 1 yr 8 mos · Bengaluru, Karnataka, India

Developing cutting-edge solutions for a better enhancement of Customer Experience of Brands

Customer ExperienceTechnical SupportMachine Learning

Capillary technologies

2 roles

Team Lead Enterprise Support and Services

Dec 2016 – Feb 2018 · 1 yr 2 mos

Support Operations Head(E-Comm) EMEA Zone

Technical SupportCustomer SuccessService Delivery

Product Support Engineer

Feb 2015 – Dec 2016 · 1 yr 10 mos

Level2 Application support for India’s Leading Omni-Channel E-Commerce Platform Provider.
Resolving the customer queries recorded through different mediums
(Voice/Email/Chat/Whatsapp).
Implementing the basic UI Requirements of the Clients using HTML, CSS and Jquery.
Making the invoice changes of the Customers Online Portal using Visual Studio (RDLC).
Involved in Critical configurations like Promotions, Social Network Account Integrations, PG Integrations for the Customers Online Portals.
Provided extended support for a few famous Brands like WalMart, TheBodyShop, Clarks, Sangeeta Mobiles, BigC, Kalanjali.
Critical Support Executive (24*7 Support) for PizzaHut (Menap Region).

Technical SupportCustomer SupportProblem Solving

Blindmatrix

2 roles

Team Lead - Customer Success

Jan 2014 – Jan 2015 · 1 yr · Chennai Area, India

BlindMatrix is a SAAS Based CRM Application for Retail Blinds Companies in UK, Ireland and Australian Markets. As a Team Lead for Customer Success Team, handled a team of Customer Success Associates for solving the Application Bugs, Training the customers on the CRM Application.

Customer SuccessTeam ManagementCommunication

Senior Product Support Analyst

Jun 2013 – Dec 2013 · 6 mos · Chennai Area, India

Worked for SoftMatrix (A Software Development Center Of BlindMatrix, London) as a Senior Product Support Analyst.

Customer SupportCommunicationAnalytical Skills

Sutherland global services

Consultant

Mar 2012 – Jun 2013 · 1 yr 3 mos · Chennai Area, India

Joined the company as an AR Caller for one of the world's best logistics provider.
Worked for both Collections and Technical Support.
Resolving the customer’s technical issues by troubleshooting the internet options.
Proactive communication with Clients to resolve delays or issues resulting in client
satisfaction.
Ensured to maintain the AHT and the TAT always low, and thereby achieved 99% CSAT.

Analytical SkillsCommunication