Jun 2024 – Present · 1 yr 11 mos

• Led global capacity planning, plan-of-records, and deployment lifecycles across geographically dispersed data center sites within complex PMO structures spanning EMEA, APAC, and multi-region operations.
• Delivered $2M+ telecommunications and data center network programs on time and within budget, including colocation facilities, hyperscale builds, and Azure Sovereign Cloud deployments.
• Owned end-to-end delivery of optical transport infrastructure including dark fiber, leased wavelengths, DWDM systems, metro optical ring networks, and Layer 1–3 network services.
• Strong foundation in data networking architectures and physical layer infrastructure including DWDM, QSFP/SFP optics, structured cabling (MPO/MTP), MMR cross-connects, ToR switches, spine-leaf designs, and protocol stacks (TCP/IP, BGP, OSPF).
• Designed secure, scalable hybrid and cloud networking solutions across Azure and AWS with deep expertise in DNS, DHCP, VPN, SMB, DirectAccess, and enterprise connectivity patterns.
• Led third-party colocation vendors, carrier relationships, and global supply chain logistics including BOM planning, lead-time management, change control, and equipment staging across APAC and EMEA.
• Applied data-driven decision-making using telemetry, fuzzing, and customer escalation insights to improve reliability, reduce incident volumes, and accelerate triage across core Windows Networking components supporting 1.5B+ devices.
• Orchestrated cross-functional programs across OS, networking, security, and hybrid cloud teams, driving consensus, resolving conflicts, and improving customer satisfaction and product resilience.
• Ensured SOC 2, ISO 27001, and GDPR compliance while maintaining 99.95% network availability, reducing MTTR by 40%, driving KPI/OKR adoption, leading AI readiness and Copilot initiatives, modernizing DoH, and executing phased legacy deprecations.

May 2022 – Jun 2024 · 2 yrs 1 mo

• ● Provided expert-level support and resolution ownership for Microsoft’s core networking stack: DNS, DHCP, SMB, VPN, NFS, DFS, TCP/IP, Wireless, DirectAccess, and NPS .
• ● Diagnosed and resolved high-impact failures in Azure networking , hybrid cloud, and on-prem environments, optimizing connectivity and customer uptime .
• ● Applied analytic problem-solving and dependency mapping to address issues like memory leaks , container networking failures , IP Helper crashes , and faulty service interactions.
• ● Utilized ETL tools and systematic data analysis to extract insights, prioritize fixes, and implement long-term solutions—leading to a 30% reduction in repeat incidents .
• ● Translated technical telemetry into actionable business impact reports for Engineering and PM teams , improving decision velocity and de-risking new rollouts .
• ● Drove alignment across CSS and product groups , accelerating bug fixes and reducing MTTR by over 70% through structured case aggregation and pattern mining .
• ● Built internal diagnostics and self-help platforms , boosting customer satisfaction scores from 3.0 to 4.5 .

Dec 2018 – Jun 2021 · 2 yrs 6 mos · Bengaluru Area, India

• Providing technical support for the Microsoft DNS, DHCP, SMB,
• Direct Access, TCPIP, Network Policy server, and Wireless
• Technologies
• Provided firewall and VPN management
• Analyzed, identified and resolved complex network on-prem
• technologies
• Analyzed, troubleshot and enhanced network performance to drive
• efficiency
• Planned implementation of network enhancements and upgrades
• Developed and wrote recommendations for departmental policies,
• procedures, technical standards and guidelines
• Led team development and assisted in all project management
• coordination during Hackathon
• Managed application patches, data backup, security changes and
• network configuration and tested software applications
• Oversaw network performance, making changes when needed to
• boost overall efficiency and power
• Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, accesscontrol and load-balancing
• Provided instructional handouts, texts, audiovisual aids and other
• materials to facilitate learning for the customers
• Identified training needs and developed content while evaluating
• existing programs