Apr 2023 – Feb 2026 · 2 yrs 10 mos · Greater London, England, United Kingdom

• Provide high-level executive support to the COO, managing complex scheduling, communications, and key operational priorities.
• Collaborate with senior leadership to improve processes, oversee strategic projects, and support informed decision-making.
• Manage office operations, ensuring efficiency in document organisation, communication, and global logistics.
• Play a key role in office expansions and transitions, overseeing location selection, supplier negotiations, and operational setup.
• Plan and deliver company events, including off-site gatherings, managing logistics, venue selection, and supplier coordination.
• Oversee workplace operations, ensuring a well-stocked and organised environment while managing team meals.
• Travel internationally to facilitate office closures and transitions, ensuring seamless operational handovers.
• Track and monitor key COO deliverables, ensuring progress on strategic initiatives and effective time management.

Jun 2022 – Apr 2023 · 10 mos · Greater London, England, United Kingdom

• Partnered with management to implement processes and complete special projects.
• Wrote business correspondence and technical letters.
• Prepared professional business correspondence on behalf of senior staff and organisation.
• Prioritised incoming communications to filter out basic requests and minimise disruptions.
• Drafted documents and reports for management review.
• Scheduled meetings, conferences and appointments.
• Protected employee privacy and confidentiality, ensuring GDPR compliance across all tasks.
• Responded to recruitment candidate enquiries daily.
• Prevented illegal working by verifying authenticity of candidate ID and right-to-work paperwork.
• Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
• Received and screened high-volume internal and external communications, including calls, email and mail.
• Created professional meeting agendas, took minutes and followed up on action items.
• Aided senior leadership by recommending corrective actions and improvements to company operation

Apr 2022 – Jun 2022 · 2 mos · Greater London, England, United Kingdom

Jan 2021 – Nov 2021 · 10 mos · Greater London, England, United Kingdom

• This job roll was a secondment roll within the trust for a year, I chose to take up this opportunity as I believe this would open myself to potential pathways for my career. This secondment was within the guys cancer team making this a fast working and demanding roll.
• Within my roll I assisted the MDT Coordinator with preparing the MDT for the cancer patients this included;
• Leasing with other hospitals to access the imaging for the patients scans, and requesting reports and the histology slides for the patients. This is important as where now taken over the patients care the nurses will need a full understanding of the patients health.
• During this roll the main systems that we used were PACs, Mosaiq, IEP, email.
• Being able to pick out the relevant patient history that will be discussed in the MDT from previous hospital visits/referrals.
• Sending out the MDT on time to a group of medical staff at the deadline.
• Printing out the relevant patient documents and the MDT schedule for the meeting that will take place.

Jun 2020 – Apr 2022 · 1 yr 10 mos · Greater London, England, United Kingdom

• ‐ Being able to expand my knowledge in Trust computer systems; PIMS, EPR, E-noting, Dict8.
• ‐ Improving my communication and interpersonal skills with patients, staff members which include consultants and external members of the public.
• ‐ Communication with patients predominantly face to face and via telephone and email which has been adapted due to Covid-19.
• ‐ Completed more training and gained more understanding of the Data protection laws.
• ‐ Worked within a pressured and busy environment, demonstrating strong customer service even when met with the arising issue with Covid-19.
• ‐ Was able to deal effectively and professionally with both vulnerable and upset patients.
• ‐ At present in my current roll I coordinate the MDM this includes, gathering the relevant information for the consultants to discuss, typing the conclusions and the patient’s next step, out coming the clinic and ensuring each patient gets the relevant treatment or is referred to the next step in their care.

May 2019 – Jun 2020 · 1 yr 1 mo · Penge

• Working face-to-face with patients dealing with enquires, complaints, bookings and request of prescriptions.
• Working with the computer systems such as EMIS and DocMan.
• Speaking to patients not only face-to-face but also via email, telephone or text.
• Assisted manager with typing out important documents and letters.

Mar 2019 – May 2019 · 2 mos · London, England, United Kingdom

• ‐ Acquired an in‐depth knowledge of the business administrative processes, including correctly archiving documents.
• ‐ Worked frequently with Microsoft systems, particularly EXCEL, and thus felt comfortable manoeuvring around these systems in line with administrative duties.
• ‐ Ensured the data protection laws were complied with at all times within administrative duties.
• ‐ Communicated effectively within the team to ensure all company documents, including post, were accounted for, and appropriately dealt with.
• ‐ Worked effectively within deadlines, ensuring prioritisation of workload was used sensibly where necessary.

Mar 2018 – Feb 2019 · 11 mos · London, Greater London, United Kingdom

• ‐ Worked confidently with the Trust computer systems; PIMS, EPR, Business Objects.
• ‐ Communicated with patients via numerous channels, including; face‐to-face, telephone, email, and letter.
• ‐ Communication with patients predominantly related to their appointments, both booking them in the first instance, and following up with reminders.
• ‐ Complied with the data protection laws at all times and ensured patient confidentiality was upheld, particularly in the handling and managing of patient documents / details.
• ‐ Worked within a pressured and busy environment, demonstrating strong customer service even when met with arising issues and limited resources.
• ‐ Was able to deal effectively and professionally with both vulnerable and upset patients.

Jan 2017 – Apr 2018 · 1 yr 3 mos · London, England, United Kingdom

• Working well within a team while utilizing team building and interpersonal skills.
• Helping customers find merchandise and purchase products in a store.
• Working flexible shift work.
• While working as a sales assistant this helped me develop many skills such as; sale skills, basic till skills, cash management, communication awareness, working under pressure, multi-tasking, patients.