Ishaan Bhatnagar — CEO
Director of Technical Program Management with 13+ years building and scaling products across Messaging, Social Networking, Gaming (RMG & F2P), Tax Regulations, and Payments. Shipping complex, cross-functional programs on schedule, reducing operational risk, and driving measurable business impact while operating at the intersection of product, engineering, growth, and compliance, etc. Thrives in 0→1 launches and 1→N scale-ups where clarity, cadence, and outcomes matter most. International Launches: Led the end-to-end international launch of Bingo Champions. Scaled to $350k/month gross revenue with 50%+ CM1 (margins) within 3 months of launch (app store rating - 4.5 stars). Responsible for global launches for eInvoicing solutioning in EU and MEA regions. Process & Stakeholders: Implemented Agile (Scrum), instituted technical reviews for reliability, and streamlined OKRs for Hike (Hike Messenger, Rush, Bingo Champions) & Cred (Lending) ML/AI: Delivered ML-driven churn prediction and matchmaking; introduced an AI-powered rewards system that lifted D28 retention by 15% (relative), AI-powered Sales and customer hub to increase conversion and reduce churn Customer Support: Led AI-powered resurgence for Customer Support at Hike, improving NPS score by 20%+ Automation & Cost: Established CI/CD with Fastlane; reduced manual CS effort from 100+ hours/week to ~2.5 hours, saving $23K/year in fraud refunds and $10K/year in CS costs. Ecosystem Integrations: Integrated CleverTap, Eppo, Freshdesk, Razorpay, and Hyperverge to strengthen lifecycle marketing, experimentation, support, payments, and KYC.
Stackforce AI infers this person is a Fintech and Tech industry expert with a strong focus on program management and AI-driven solutions.
Location: Delhi, India
Experience: 14 yrs 5 mos
Skills
- Program Management
- Product Management
- Business Head
- Release Management
- Project Management
Career Highlights
- Led international launches generating $350k/month revenue.
- Implemented AI tools improving customer NPS by over 20%.
- Reduced manual efforts saving $33K annually through automation.
Work Experience
Clear
Director of Program Management (5 mos)
Hike
Director of Program Management | US Business Head (6 mos)
Lead Technical Program Manager | US Business Head (1 yr 3 mos)
Sr Technical Program Manager (2 yrs)
CRED
Technical Program Manager @ CRED (7 mos)
Hike
Technical Program Manager - Vibe & Rush by Hike (7 mos)
Technical Program Manager - Hike Star (Growth Vertical) (3 mos)
Technical Program Manager - HikeLand: Virtual Place to hangout (1 yr 2 mos)
Associate Program Manager - Hike Sticker Chat (HikeMoji) (2 yrs 9 mos)
VinSol
Associate Project Manager (1 yr 7 mos)
HCL Technologies
QA/BA (3 yrs 3 mos)
Education
BSc(h) Electronics at Hansraj College
at Earthinators Climate School
