May 2022 – Sep 2023 · 1 yr 4 mos · London Area, United Kingdom · Hybrid

• The program's primary objective was to facilitate the migration of large organizations(like Amazon, Uber, Coke etc) that were using Facebook and Instagram for digital advertising to the Enterprise Meta Account platform. This involved transitioning them from their existing advertising setups to the Enterprise Meta Account, offering advanced features and capabilities for managing their digital advertising campaigns. As the primary driver of the product roadmap and program execution, I am currently leading the ongoing seamless integration of the Meta Business Suite platform (MBS) with Enterprise Identity (Managed Meta Accounts) across geographies. This significant initiative involves collaborating closely with multiple cross-functional teams, including product teams, UX designers, customer research, engineers, leaders, product marketing, privacy managers, and legal experts. I am spearheading the successful adoption of the newly built platform and overseeing the migration of all existing customers, both internal and external, ensuring a smooth and efficient transition.
• Collaboratively leading cross-functional teams to achieve the following key metrics:
• o Successfully migrate over 500 enterprise customers and onboard 80,000+ business users to the secure Enterprise Meta Account platform.
• o Increase Single Sign-On (SSO) based authentication by 50% to enhance user convenience and security.
• o Achieve a measurable reduction in the Integrity Incident Rate, ensuring the integrity and reliability of data, along with a decrease in incident resolution time.
• o Implement robust encryption measures to protect Personally Identifiable Information (PII) and User-Generated Content (UGC) data at rest, bolstering data security.
• o Attain 100% user adoption rate post-migration, ensuring seamless adoption and utilization of the new enterprise platform.

Aug 2016 – Apr 2022 · 5 yrs 8 mos

• The objective of the GCM program was to optimize resource management within Microsoft. This involved implementing Profile Management and Resource Management modules, benefiting over 100,000 employees and contingent workers. The program aimed to enable individuals to manage their profiles, identify skill gaps using ML-based market trends, and access personalized learning paths. It also streamlined project allocation by providing a centralized platform for project managers, pursuit leads, and resource managers, enhancing intelligent resource matching and onboarding.
• Defined the Vision, Mission, Strategy and Roadmap for “Global Capacity management on Azure”. Conducted market research and talked to customers, prioritizing the right product features and came up with a “Minimal Viable Experiment”.
• Leveraged ML-based capabilities and intuitive, insightful user experiences to drive user adoption by over 80%, resulting in faster profile completion and enhanced global resource management.
• Provided strategic leadership to a cross functional, geo distributed team of over 30 software engineers , UX designers and program managers and ensured the successful launch that delivers exceptional customer experiences.
• Implemented continuous planning processes, identifying dependencies and aligning relevant teams and stakeholders.
• Broke down the roadmap into executable scenarios, features, and user stories, ensuring clarity and effective execution. Defined measurable success metrics (KPIs) and monitored progress through Power BI reports, taking corrective actions when necessary to deliver the desired outcomes.
• This resulted in driving following key success metrics :
• o Increase user adoption by 70%
• o Reduction in irrelevant skills by 50%
• o Centralized skill library for all personas resulting in request and resourcing intelligent matching.
• o Increase in profile completeness by 80%
• o Reduction in resource onboarding time by 30%.

Sep 2012 – Aug 2016 · 3 yrs 11 mos

• Industry Consumer Electronics (Xbox, Kinect, Surface, Games, accessories)
• Led multiple concurrent programs focused on delivering impactful solutions for E-commerce, customer support, Supply chain management, reverse logistics and product support portals.
• Spearheaded the development of commercial and customer portals, as well as supply chain management and digitalization initiatives for Microsoft XBOX.
• Defined the roadmap and drove the identification and refinement of requirements. Collaborated closely with designers, architects, and engineering leads to develop effective solutions aligned with the requirements.
• Successfully executed the projects with parallel scrum teams, delivering releases on time and ensuring high quality.
• Worked collaboratively with support teams to ensure seamless post-production support and address any customer needs.
• Implemented continuous planning processes, identifying dependencies and ensuring alignment among dependent teams and relevant stakeholders.
• Broke down the roadmap into multiple executable scenarios, features, and user stories to facilitate efficient development and delivery.
• Re-designed, overhauled and enhanced robo.microsoft.com web portal, aimed at assisting service professionals in retail stores to place repair or exchange orders on behalf of customers. Increased daily usage by 100%, reduced escalations by 50%, and improved response time by 75%.

Aug 2011 – Sep 2012 · 1 yr 1 mo

Sep 2007 – Aug 2011 · 3 yrs 11 mos

Apr 2002 – Apr 2007 · 5 yrs · bangalore