Sep 2020 – Dec 2022 · 2 yrs 3 mos · Mumbai, Maharashtra, India

• Built Digital Bank capabilities powered by Open APIs
• Responsible for building innovative product lines on Liabilities (Digital FD/RD) , Assets (Instant Loan against Credit Card) and Cards ( Secured Credit Cards)
• Built industry-first digital Fixed Deposit journey on CKYC rails - Discovery, User Journey, API Architecture, User Onboarding and Value Added Services. Scaled 0 to 1 while achieving 30% growth M-O-M. Recognized as Digital Banking Warrior
• Built products focussed on rural demographics - Bharat Banking
• Delivered an easy-to-onboard API Developer Portal for quick and seamless discovery of Axis Public APIs
• Spearheaded multiple Partnerships with Fintechs and Startups to build innovative offerings using Axis Open APIs
• Evangelized and promoted multiple collaborations across the Industry for Open Banking initiatives
• Won the first position in Bankathon 2020 among 60+ Teams

Oct 2018 – Sep 2020 · 1 yr 11 mos · Bengaluru Area, India

• Responsible for building & delivering Neo-Banking/SaaS/BaaS solutions to multiple fintech partners
• Articulated user journeys through competitive market analysis, customer feedback, and other methods
• of information gathering to increase adoption of the API Suite
• Designed API Architecture and Orchestration, for new API development ensuring reusability and
• standardization of APIs
• Ensured Quality Control through Testing Management (UAT, SIT, CUG). Introduced Digital Reward
• Programs such as Zero Bug Release to ensure quality product releases
• Collaborated extensively with Business, Operations, and Engg. teams to ensure strategic product releases (Banking SaaS Products, Expense Management solutions) using MVP (Minimum
• Viable Product) technique
• Conducted quarterly Goal planning for Product & Engg. Teams; defining initiatives to augment KRAs and
• thereby help the organization and teams to achieve the targeted KPIs
• Led cross-functional teams (4 Principal Engineers, 2 Engineering Managers, 4 Product Designers, 15+
• Engineers) to achieve backend and frontend requirements within specified timelines
• Implemented Agile (Scrum) best practices and advocated “inspect and adapt” ideologies to constantly
• improve teams’ performance and collaboration using various tools such as Jira, Confluence

Oct 2017 – Oct 2018 · 1 yr

• Perform business analysis planning including resource planning and stakeholder engagement planning and deliver on scheduled time
• Create Business Model Canvas, Fishbone analysis, Delphi and PERT estimations, Mind mapping, SWOT Analysis, Cost-benefit analysis
• Requirements elicitation by conducting workshops across teams, assess change requests and conduct impact analysis on the existing requirements
• Analyze current state (AS-IS) to properly understand the context of the business needs define future state descriptions (TO-BE)
• Prepare Context diagrams, Data Flow Diagram, Activity diagram, Use case diagrams, Entity Relationship Diagrams, Sequence diagram
• Conduct Brainstorming sessions to generate more ideas on specific problem (for root cause analysis) or a requirement
• Perform Process Analysis to assess the efficiency and effectiveness of a process and identify opportunities for change and automation.
• Prepare Solution Proposals based upon Request for Assessment/proposals, High Level functional document, Service models, Use Cases, Business decision document, Product data dictionary

Apr 2017 – Oct 2018 · 1 yr 6 mos

• Worked as a Transformation Consultant for the Quality Assurance Service Line to improve the performance, learning and engagement of over 7500 practitioners.
• Designed and executed a Buildathon to create referenceable Industry-level assets. Spearheaded the concept which included initial brainstorming sessions, setting up success metrics, value-propositions to executive sponsors, planning, logistics, cross-team collaboration, platform creation, submission administration and other program management activities.
• Key features:
• Over 120 project proposals submitted, 63 projects published for the crowd sourcing stage. 3,508 virtual investors from 18 countries, pledging their support to the ideas/projects. Over 60,000 page views from 4,041 unique visitors who made 7347 daily visits during the campaign.

Mar 2017 – Oct 2017 · 7 mos

• Handhold IT projects from initial phase to post-production while ensuring that the client requirements are understood and implemented in the appropriate manner
• Conduct workshops at various phases for requirement verification, implementation and traceability, test workshops and post-production support
• Deliver projects with agile methodology as a Scrum Master using Product Backlog, Sprint Backlog, Burndown Charts
• Serve as the owner for client requirements, identifying the impacted business scenarios, identifying the new/existing data elements, data flows and Interfaces, creating scenario based sequence diagram
• Define scope of projects based on technical feasibility and business requirements considering the current functionalities and the limitation of the existing systems
• Provide inputs to stakeholders based on the models created and suggest improvements to optimize the business processes
• Identify opportunities for account growth and present to stakeholders

Oct 2015 – Mar 2017 · 1 yr 5 mos

• Led geographically dispersed, cross-functional 11-membered team to support a Cloud-based CRM application that provides Global Human Resource (HR) Contact Center Management to 16+ commercial clients which include Fortune 500 Companies
• Achieved a Year-Over-Year CSAT growth of 10% by delivering solutions within tight Service Level Agreement (SLA) targets using Kanban (Agile) methodologies
• Engaged with the client to analyze application portfolio, understand automation opportunities and proposed an automation journey to save 16.67% on man-hours
• Achieved 109.3% resource utilization by bug tracking (JIRA), defect analysis and effort estimations
• Performed Business and Requirement Analysis, created Solution Proposals, HLD documents, LLD documents (Use Case and Service Models), Process Diagrams
• Evaluated information gathered from multiple sources, reconciled conflicts, converted high-level information into details, distinguishing user requests from the underlying true needs & priorities
• Project Management responsibilities included bug tracking (using JIRA), defect analysis, effort estimations and deliver solutions within tight Service Level Agreement (SLA) targets using Kanban (Agile) methodologies
• Identified operational weaknesses and helped improve or innovate new processes to keep teams as efficient as possible using Lean Principles
• Chalked out future plans & project growth at various forum across geographies.
• Conducted knowledge sharing sessions to team members on new product features and IBM Product advancements.
• Guided team members with complex problems with past experience while maintaining SOD (Segregation of Duties) in concordance with SLA & SOA.
• Millennial Corps Ambassador for India aimed at providing feedback on strategic initiatives as part of IBM's transformation

Sep 2014 – Sep 2015 · 1 yr

• Recognize bottlenecks to ensure seamless Service Delivery
• Liaise with Clients’ Operations Team and internal Development Team to analyze
• business requirements for a CRM Application
• Identify bottlenecks to seamless Service Delivery and spearhead remediation plans
• Mentor and Strategist at New-Hire Network to build better experiences for New-Hires
• Evangelist of CSR initiatives aimed at social outreach

Aug 2017 – Sep 2018 · 1 yr 1 mo · Guwahati Area, India

• theigniters.co.in has been envisaged to provide motivational and vocational training to the unemployed section of the society. Currently in talks of collaboration with Assam Skill Development Mission (ASDM), an initiative by the Government of Assam to enhance global competitiveness of Assam, capacity building and deliver quality skill training leading to meaningful employment.

Apr 2013 – Mar 2014 · 11 mos · Tezpur Area, India

• Selected as the "Campus Ambassador" through a rigorous selection process
• Serve as the SPOC (Special Point of Contact) to communicate Globsyn Finishing School's products to the student fraternity at Tezpur University, Assam
• Organized technology sessions which helped university students to get better access to technology and enhance their skillsets by means of internships

Jun 2012 – Jul 2012 · 1 mo · Shillong, Meghalaya

• Presented the paper “Analysis of soft data relating to the computerized billing of Meghalaya Energy Corporation Limited (MeECL)” to the Principal Accountant General (Audit), Meghalaya, India, as part of the IA & AD Internship Programme 2012, Government of India.
• Acquired the skills of handling large datasets that included 12 months billing records of Industrial Consumers of the state of Meghalaya, India, and arrive at meaningful features/pattern from the dataset