Jan 2024 – Nov 2024 · 10 mos · Remote

Jan 2023 – Mar 2023 · 2 mos · Noida, Uttar Pradesh, India · Hybrid

• Rezo is conversational AI company that provides Chatbots, Voice Bots, and Contact Centre AI SaaS products for enterprises.
• Led ground up definition of call center analytics AI B2B SaaS product for enterprise customers across multiple domains - telecom, financials, insurance, automotive, etc.
• Market analysis and competitive analysis to determine the right product strategy and product positioning.
• Product definition focused on transitioning call center into a goldmine of AI driven customer and operations insights which enable stakeholders across multiple functions to be more effective in their roles.
• Defined user personas across any large organization that would benefit from such insights.
• Worked through hundreds of use cases related to call center analytics and mapped them to respective personas along with required data access needs.
• Built product wireframes, user flows, and detailed inputs for teams to create backlog and implement them.
• Led development of product marketing collateral for supporting international geographical expansion as well as assisting sales in existing geographies.

Jan 2022 – Jan 2022 · 0 mo

• Business model innovation – Defined new business model and product strategy for Marketing Analytics offering (Service-IQ Product) for Guavus- including partnerships, value proposition, product-market fit, pricing, and integration leading to significantly reduced sales cycle and high monetization.
• o Gained strong market traction - all 6 pilot telcos were willing to move forward.
• o Sales cycle reduced from 18-24 months to 6-12 months.
• o Channel sales enablement – simplified messaging and clear pitch enabled non-analytics channel sales to make initial pitch and get customer buy-in without any technical pre-sales support.
• Identified multiple areas of synergy between Guavus and Thales – where Guavus analytics could complement and create differentiation for Thales. Examples include,
• o AI/ML for crowd and passenger management, proposal for FIFA 2022 world cup
• o AI/ML for predicting order delivery time, by analyzing operational data across several stages of manufacturing processes that span several weeks, for Thales’s manufacturing unit based on order pipeline and CRM updates – solution helped Thales’s sales make more accurate commitments to customer resulting in improved customer satisfaction. It also helped manufacturing stay on top of commitments.
• o Analytics and platform for Internet of Military Things for Army – solution has been selected by two large SI’s who are in the fray for this multi-year project.
• Owned creation and evolution of Guavus SBP (Strategic Business Plan) that laid out 3 year and 5 year operational plan and targets for all functions.
• Defined metrics and measures for all functions (product, technology, engineering, sales, presales, and post sales) to ensure strategic alignment.
• Led delivery and execution for largest and most critical accounts in the organization.
• o Reduced operational spend by over 50%

Jan 2019 – Jan 2022 · 3 yrs

Jan 2017 – Jan 2018 · 1 yr

• Defined Guavus Reflex Platform product from ground up including market analysis, positioning, pricing, competitive differentiation, sales & channel strategy, roadmap definition, MVP definition etc.
• o Platform received excellent market traction and was able to sell at $10Mn+ ticket size at tier 1 telcos.
• o Platform pushed frontiers of innovation in network analytics space and was covered by several analysts including Gartner, Ovum, Frost & Sullivan, and Heavy Reading.
• o Platform received several international awards and recognitions including Frost & Sullivan Global Enabling Technology Leadership Award 2019, Analytics Insight – Top 10 Most Innovative AI and Cognitive Solution 2019, Data Breakthrough Award for Data Analytics 2020 etc.
• Below is the complete list of awards and recognitions:
• Frost & Sullivan – Global Customer Value Leadership Award 2018
• TheCEOViews – Top 10 Most Admired AI Solution Providers 2018
• CIOReview – 20 Most Promising Big Data Solution Providers 2018
• TheSiliconReview – 50 Most Innovative Companies to Watch 2018
• Frost & Sullivan – Global Enabling Technology Leadership Award 2019
• AnalyticsInsights.net– Top 10 Most Innovative AI and Cognitive Solution Providers 2019
• Insights Success – The 10 Most Disruptive AI Solution Providers 2019
• InsideBigData Top 50 – Industry’s Most Impactful Companies Q2 2019
• AnalyticsInsights.net - Top Recommended ML and Intelligent Automation Solution Providers 2020
• Data Breakthrough Award – Cross infrastructure analytics solution of the year 2020
• CIOReview – Top IoT Solution Companies 2020
• Additionally shortlisted for following awards:
• Computing’s Technology Product Awards – Most Innovative ML Solution 2019
• Computing’s Technology Product Awards – Most Innovative AI Solution 2019 IoT Global Awards for Big Data, Cloud, and Analytics 2020
• Leading Lights Most Innovative AI/Analytics Strategy 2020
• Computing’s Technology Product Awards – Outstanding Analytics Infrastructure Award 2021

Jan 2015 – Jan 2017 · 2 yrs

• Led engineering teams composed of top-notch talent delivering software garnering over $20Mn+ in annual topline.
• Led development of software portfolio spanning several products - network operations analytics, Marketing Analytics, BizReflex, RAN Analytics, CareReflex, and several custom solutions and POCs.
• Coached and groomed over a dozen among the next line of engineering leadership and senior ICs.
• Agile champion – have been practicing and tailoring agile since 2008 with great success, creating an impeccable delivery track record with demonstrated & measurable continuous improvement using agile processes.
• o Reduced critical defects per build to <1 across all products and releases.
• o Made engineering deliveries predictable bringing schedule slippages to <4%.
• o Built a culture of merit and performance with near zero attrition in a booming and highly competitive talent market.

Jan 2014 – Jan 2015 · 1 yr

• + Headed RPG (Rapid Prototyping Group) team. Responsible for company success at new opportunities
• + Engaged stakeholders across all levels in customer org - from front line engineers to executive management to execute on new opportunities
• + Led all aspects of engagement - from requirements definition to final acceptance and transition to support
• + Led a highly effective cross functional team, using tailored agile, to deliver fluid requirements with aggressive timelines
• + Presales and RFP support

Jan 2012 – Jan 2014 · 2 yrs · New Delhi Area, India

• + Built a venture focused on tech education, assessment, and hiring space.
• + Built out computer adaptive tech assessment that provided highly reliable tech skills scores in 20 minutes
• + Created tech training products that help bridge gap between colleges and corporates
• + Agile market and product validations help create a small but profitable business

Jan 2010 – Jan 2012 · 2 yrs · Gurgaon, India

• + Led digital delivery team of 50+ in matrix setup including whole gamut of technologies and roles including CMS, 3rd party integrations, in house ad platform, web channels, mobile apps (Android, iPhone, Blackberry), digital displays, QA, and support.
• + Rolled out and tweaked agile processes to deliver high quality and timely releases
• + Reduced critical defect rate in production releases to ~0
• + Reduced project support costs by > 60%
• + Built full redundancy in team without increasing headcount thereby lowering risk without adding costs
• + Consistently high scores on program governance (4+/5)
• + Consistently high customer satisfaction scores

Jan 2007 – Jan 2010 · 3 yrs · Gurgaon, India

• + Led end-to-end development of complete big data products including data collection/ingestion, cleaning, enrichment, processing, data sciences, UI backend, and UI
• + Led development of products from inception to production
• + Rolled out and implemented agile processes leading to reliable and consistent delivery quality
• + Hired and retained top notch team that was well recognised for superlative performance

Jan 2007 – Jan 2007 · 0 mo · Gurgaon, India

• + Re-architected the core data processing engine to yield 450x performance gain
• + Leveraged pipeline architecture to create a highly stable and highly scalable big data processing platform capable of processing several billion records per day in real-time. This was accomplished in few months - in pre Hadoop era. Platform was deployed for several years in production in tier 1 networks.

Jan 2006 – Jan 2007 · 1 yr · Hyderabad Area, India

• Designed and developed features for Windows System Resource Manager.

Jan 2004 – Jan 2006 · 2 yrs · Noida Area, India

• Designed and developed system software for STB and DSL modems (embedded systems)
• + Embedded browser for EPG on STB
• + TR-069 auto-configuration protocol features implementation
• + TR-104 VOIP data model for TR-069
• + SNMP (V1/V2/V3) data model mapping

Jan 2003 – Jan 2004 · 1 yr · Bengaluru Area, India

• Designed and developed distributed computing software for massively parallel terabit router
• + Designed and implemented distributed logging framework from scratch
• + Optimised Core CLI shell leading to >55% reduction in CLI search, auto complete, and execution time
• + Optimised packet forwarding inside the kernel