Jan 2019 – Dec 2020 · 1 yr 11 mos

• I direct the cross-functional planning and execution of strategic technical initiatives and programs for TuneCore, the world’s leading digital music aggregator. I lead a global team of 60+, hosting deep architectural discussions across a broad group of engineers to develop a comprehensive understanding of stakeholder needs, and efficiently translate those needs into scalable platform solutions that have helped triple artist distribution incomes. I am also responsible for creating functional specs, release plans, product roadmaps, and technical proposals, securing C-Level buy-in, determining OKRs, and allocating resources effectively to facilitate successful deployments.
• MINDFUL TEAM LEADERSHIP
• Cultivated a positive, collaborative workplace culture, hosting team building activities and events that bring disparate teams together and bolster employee morale
• Grew employee headcount by 400+%, hiring and training 30+ new developers and QA engineers
• Trained all employees on Jira platform, Agile/Scrum/Kanban methodologies, and engineering best practices, facilitating improvements in project tracking and cross-functional communication
• Earned C-Level buy-in for employee engagement programs, implemented paired-programming and engineering "pet projects" that significantly improved employee engagement and satisfaction
• PLATFORM OPTIMIZATION HIGHLIGHTS
• Quarterbacked enterprise full-version upgrades of Ruby On Rails, successful moving from version 4.2 to 6.0 with minimal impact to the platforms’ uptime, and enabling more efficient collaboration for on- and off-shore teams, faster problem-solving, and improved website performance
• Created new API platform to integrate distribution capabilities with French parent company, Believe Digital, consolidating all distribution activities to improve performance and eliminate redundancies
• Facilitated the launch of company’s products and services in the Indian market, which is projected to grow customer base by 15-20%

Jun 2018 – Aug 2019 · 1 yr 2 mos

• After joining TuneCore, I spearheaded a complex Agile organizational transformation that significantly impacted daily business operations and laid the groundwork for future business growth. Highlights of this transformation included:
• Modernized and optimized the SDLC, leveraging Agile principles, Jira, and Confluence to create core processes that improved efficiency by 70+% and enabled teams to double their weekly output
• Implemented CI/CD pipeline and established a dedicated DevOps team that increase QA testing capacity and improved speed to deployment by 60%
• Standardized processes that facilitated the development of new company products such as TuneCore Social, a “mobile-first” social media tool that unlocked a new revenue stream for the company and helped grow the customer base by 50%
• Instituted process improvements that decreased platform downtime during deployments to less than 10%, and eliminated lengthy backlog of customer support tickets

Jan 2017 – Jan 2018 · 1 yr

• I captained the platform integration team for this prominent D2C ecommerce company, leading seven engineers, QA, and customer retention teams to efficiently onboard global fashion brands onto the company platform, and facilitating exponential customer and revenue growth.
• I also administered JIRA and Confluence, carefully tracking and managing the team's development goals, and defined clear standards and tenets for data relationships between items in the Spring catalog to drive improvements in platform performance and efficiency.
• KEY SUCCESSES
• Led the buildout of API integrations of the e-commerce platforms for 60+ new brands, including Nike, Adidas, Cole Hann, Charlotte Tilbury, Boss, Kate Spade, Saks Fifth Avenue, Tory Burch, Michael Kors, Banana Republic, Jimmy Choo, Channel, and many more
• Streamlined onboarding procedures and achieved the fastest new brand onboarding rate in company history, integrating 30 new brands within one month
• Improved the overall client experience, partnering with clients to create customized integration plans, managing application support activities for all existing brand relationships, and working cross-functionally to improve communication and collaboration among internal brand managers

Jan 2017 – Jan 2017 · 0 mo

• HONOR: Earned promotion to Senior Technical Project Manager for dynamic team leadership, effective project management, and commitment to operational excellence

Jan 2015 – Jan 2017 · 2 yrs · New York, NY

• I headed on and offshore development teams for Fuzzy Button Games, an independent game development studio, and installed processes, workflows, and SDLC best practices that converted a product backlog into a high-quality mobile application.
• NOTABLE PROJECTS & WINS:
• Devised marketing strategies to engage with game users and leveraged Appboy, Hootsuite, and Kochava to bring marketing campaigns to life via mobile applications and the company website
• Managed Agile Change Control for releases, communicating key release milestones to the C-Suite
• Improved cross-functional alignment and communication throughout the organization, conducting regular stakeholder status meetings to assess progress, gather requirements, and collaborate to solve the organization’s most complex, time-critical problems
• Mentored team members, providing coaching and professional guidance to create a cohesive and highly-responsive Agile team

Jan 2014 – Jan 2015 · 1 yr · New Jersey, NJ

• I supervised team of eight QA engineers across a wide range of projects and initiatives for the IT services arm of Samsung, establishing key workflows and leveraging Agile principles to ensure timely delivery against key milestones. I also facilitated a successful re-design of the company website, which included a complex app store implementation as well as integration into the company's e-commerce platform and was coordinated directly with a marketing launch of a new phone.

Jan 2014 – Jan 2014 · 0 mo · New York, NY

• I shepherded the configuration and customization of Sony Music's new enterprise email platform to 8,000+ global employees, collaborating with stakeholders throughout the US, Europe, South America, and Asia to configure critical AirWatch MDM settings.

Jan 2012 – Jan 2013 · 1 yr · India

• I coordinated the development of a mobile application called Radio Mirchi for Spice Digital, a market leader in Mobile Value Added Services (MVAS). I also project-managed multiple products, documented all software engineering deliverables, and performed ongoing quality assurance and user acceptance testing for Radio Mirchi.