Oct 2023 – Jul 2024 · 9 mos

Apr 2022 – Oct 2023 · 1 yr 6 mos

• Card Payments, Compliance, and Financial Crime:
• ∗ Leading the back-end infrastructure development of multi-currency (20+ currencies) forex card; Managing tech partnership and integrations with the card network, banking partner and other tech service providers
• ∗ Led the localization of Revolut’s financial crime technology and have set up service operations across KYC, screening, transaction monitoring, chargebacks, and other compliance operations as per the Indian regulations
• Customer support products and operations:
• ∗ Customized and launched in-app support product and agent-facing support products
• ∗ Managing the front-line support team for the post launch operations
• ∗ Developed multiple internal operational processes and knowledge base for daily support operations such as queue management, resolution time management, etc

Mar 2020 – Mar 2022 · 2 yrs

• Payouts and Compliance:
• ∗ Launched re-sellers payout and user’s refund flow via bank integration thereby reducing the CX queries by 25%
• ∗ Revamped Meesho’s payment system improving its scalability and reliability during a 10X growth phase
• ∗ Launched multiple time-sensitive compliance products such as new TDS measures, e-invoicing, invoice structure,
• nodal account, supplier contract agreements, etc
• Supplier Support and Supplier Grievances:
• ∗ Defined product strategy and executed the roadmap of supplier ticketing platform from scratch resulting in
• improvement of supplier NPS by 20 points
• ∗ A/B tested and launched a size recommendation feature leading to a 5 percent reduction in size related returns
• ∗ Built size chart feature on app and size chart information collection feature on supplier platform

Feb 2019 – Feb 2020 · 1 yr · Bengaluru Area, India

• Spearheaded the establishment of processes that reduced customer care costs by Rs.10 per order.
• Managed release operations for over 300 customer care agents during product/city launches.
• Defined and implemented organization-wide customer experience metrics to enhance service quality.

Aug 2017 – Jan 2019 · 1 yr 5 mos · Gurgaon, Haryana, India

• Worked across GTM strategy, market-entry, procurement transformation projects in Consumer goods, Education and Industrial products sectors
• Project Experience:
• Support in Go To Market Strategy Design and Implementation for a new FMCG industry entrant
• Designed distributor network plan and estimated cost to serve of all the portfolio products, thereby finally designing the pricing strategy
• Currently leading the network appointment and sales force technology roll-out

May 2016 – Jul 2016 · 2 mos · Bangalore

• Developed a quantitative stochastic model to eliminate arbitrage opportunities in equity options
• Improved algorithm run time by 85 times than current solver for all positions across ~4000 equity options
• Removed 99.99% arbitrage opportunities in implied volatility surface used in pricing & value at risk models
• Calibrated against option market quotes with 99.99 % accuracy, thus depicting the market scenario accurately

May 2015 – Jul 2015 · 2 mos · Bengaluru Area, India

• Solved lid-driven cavity problem by using vorticity-stream approach of Navier-Stokes equation; Implemented conjugate gradient method to solve Laplace Poisson equations by iterative methods