Jan 2025 – Apr 2025 · 3 mos · Berlin, Germany

• Pricing

Jan 2023 – Jan 2025 · 2 yrs · Berlin, Germany

• Routing Domain
• Enhanced system reliability with golden signal dashboards, improved alerting, streamlined on-call rotations, and weekly health reviews. Reduced costs through proactive optimizations, including Redis migration, DynamoDB provisioning, and aligning with Kubernetes best practices.
• Played a key role in re-architecting core systems, prioritizing scalability, resilience, and zero-downtime migrations. Delivered resilient migration plans, anomaly detection alerts, and gamedays to improve performance.
• Collaborated with research scientists on algorithm enhancements and drove logistics supply-demand optimization initiatives, aligning stakeholders across multiple tribes and delivering execution roadmaps.
• Led observability enhancements through vendor evaluations, architectural reviews, and reliability-focused updates, while shaping team processes with newsletters and proactive communication.

Sep 2021 – Dec 2022 · 1 yr 3 mos · Berlin, Germany

• Time Predictions & Order Tracking Experience
• Managed and scaled a team from 4 engineers into two high-performing teams with a total of 10 engineers, delivering globally scalable systems with near-zero downtime, and improved operational efficiency.
• Led cost-saving initiatives, optimizing infrastructure and database usage, significantly reducing operational expenses without compromising performance.
• Enhanced reliability through structured weekly reviews, post-rollout monitoring, and incident analysis processes, ensuring long-term scalability and system resilience.
• Collaborated with data science and operations teams to deploy predictive models and improve tracking accuracy, enhancing the user experience and reducing support queries.
• Supported tribe-wide initiatives, including on-call process improvements and alignment on architectural goals, fostering engagement and alignment across teams.

Oct 2019 – Oct 2021 · 2 yrs

• Delivery Executive Assignment - Designed, developed, and scaled the order assignment logic.
• Evaluated mathematical solvers like Pulp and Gurobi using objective functions focussed on customer experience, delivery executive experience, and cost per delivery functions. Increased assigned efficiency (orders per assigned hour) from 1.8 to 2.4, reducing cost per delivery by ~Rs.15 over the period for ~2M orders per day.
• Distributed Simulation For Logistic Systems - Conceptualised, designed, and led the development of an agent-based simulation system responsible for simulating multiple "what-if" scenarios and providing directional results with high accuracy.

Apr 2017 – Oct 2019 · 2 yrs 6 mos

• Scheduled Order Delivery - Designed and developed the scheduled order delivery flow using Google OR Tools for optimal vehicle routing. Reduced cost per delivery by Rs.25 for scheduled orders with more than 80% grouping of orders.
• Hyperlocal Capacity Control - Designed and developed an intelligent and state-aware capacity control system, responsible for controlling order intake decisions, focusing on customer experience and SLA Compliance. Reduced bad orders by 20% in stress periods and increased order intake during non-stress periods.

Apr 2016 – Apr 2017 · 1 yr

• Third-Party Logistic Routing - Developed the module for delegation of orders to 3rd party delivery partners. Integrated with 6 partners supporting ~25% of total orders fulfilled, improving customer serviceability.
• Delivery Executive Payout Engine - Conceptualised, designed, and implemented the real-time payout engine for delivery executives; supporting 2K+ rules created on the fly for 200K+ delivery executives delivering ~2M orders per day. Developed parser for custom rules using ANTLR.

Oct 2015 – Apr 2016 · 6 mos

• Restaurant Serviceability - Designed and developed the restaurant serviceability logic; reduced the response time of order placing endpoint by a factor of 10x and facilitated order batching, delivering better on the SLA compliance metric.

Aug 2013 – Sep 2015 · 2 yrs 1 mo · Bengaluru Area, India

• Java Device Services - Developed backend modules for mobile device management division, facilitating iOS/Android application integration. Implemented various application workflows such as shared devices being logged in and out of the organization's network and active directory integration for authorization.

May 2011 – Aug 2013 · 2 yrs 3 mos · Bengaluru Area, India

• SAP HANA Modeler - Developed UI features and background services for SAP HANA Studio, a data-modeling tool used to build and analyze business scenarios; enabling customers to plan, compare and visualize their data and to make business decisions in real-time.