Jul 2020 – Sep 2023 · 3 yrs 2 mos · Dublin, Ireland

• 1. Manage cross-functional teams of up to 15 people in the development of software solutions for enterprise clients, with project budgets ranging from $500,000 to $7 million.
• 2. Develop project plans, schedules, stakeholder register, RAID Logs, RACI matrix, Project Charter, Business cases, and budgets, and manage project execution to ensure on-time delivery of high-quality solutions. Also being accountable for the same.
• 3. Identify and mitigate project risks, and communicate project status and risks to stakeholders and senior management.
• 4. Managing finance of projects including budget forecasting, travel, resource allocation, and other costs.
• 5. Adhering to PMI guidelines and applying PMI techniques to refine the different aspects of project management.
• 6. Driving the team to improve the SIAM and ITIL processes
• 7. T-shirt sizing the projects & calculating velocity/sprints required.
• 8. Collaborate with clients to identify project requirements and manage expectations, ensuring that project deliverables meet or exceed client expectations.
• 9. Foster a collaborative team environment, promoting communication, knowledge sharing, and continuous improvement.
• 10. Generate and deliver a detailed project execution plan concerning the execution of all aspects of the project.
• 11. Design clear and consistent messages for a variety of diverse audiences, ensuring the effectiveness of delivery.
• 12. Manage project prioritization and spending to meet budgetary targets.
• 13. Providing senior management with project status updates, attending steering Co.
• 14. Assess and verify solution designs for scope, cost, timing, and milestone commitments.
• 15. Working closely with communications, stakeholders, and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business.
• 16. Taking part in change record activity as a release manager and ensuring things go fine in production. Being there as a SPOC for stakeholders.

May 2019 – Jul 2020 · 1 yr 2 mos · Dublin, Ireland

• 1. Managed project schedules, budgets, and risks, ensuring that projects were delivered on time and within budget.
• 2. Built strong relationships with clients, acting as a trusted advisor and driving customer satisfaction.
• Managed and mentored project team members, fostering a culture of continuous learning and improvement.
• 3. Keeping PMO & stakeholders aware of project status and budgets
• 4. Taking part in steering committee meets to raise concerns and to get approvals for any hard stops.
• 5. Carry out effective technology project planning and estimation and confidently stand behind our estimates during the execution phase
• 6. Ability to manage multiple workstreams, conflicting priorities, differing reporting lines, and multi-site projects, as well as scope change and risk
• 7. Manage end-to-end vendor RFPs, vendor selection, and mobilization
• 8. Supplier performance management: quality metrics, measurement, identification of performance issues, and working together to resolve & prevent reoccurrence.
• 9. Built strong relationships with clients, acting as a trusted advisor and driving customer satisfaction.
• 10. Taking part in steering committee meets to raise concerns and to get approvals for any hard stops

Sep 2015 – Jun 2018 · 2 yrs 9 mos · Gurgaon, India

• Clients- Marsh McLennan, JLT, RFB, AON, AAA, AXA, etc.
• 1. Deep understanding of UK & Ireland insurance markets
• 2. Worked closely with clients to understand project requirements and manage expectations, ensuring that project deliverables met or exceeded client expectations.
• 3. Managed project risks, and communicated project status and risks to stakeholders and senior management.
• 4. Taking full ownership of the processes, reports, and project deliverables.

Nov 2014 – Jun 2015 · 7 mos · Penang, Malaysia

• Project - Seagate HR Management System Clients Handled - Seagate
• Taking up to 10 calls per day with US team to solve their problems and assist
• them.
• Developing and testing ERP Systems (CRM, SCM and Financials).
• Consulted with engineering team members to determine system loads and
• develop improvement plans.
• Preparing test plan documents and reviewing test planning activities
• Preparing test reports for each release and make sure report is
• easily understandable.
• Handling team as a backup scrum master.
• Worked closely with global customers spanning 3 time zones to resolve daily
• issues.
• Worked closely with other business analysts, development teams and
• infrastructure specialists to deliver high availability solutions for mission-critical
• applications.

Jul 2013 – Aug 2014 · 1 yr 1 mo · Gurgaon, India

• Client- NCR Corporation
• Testing and providing application support to different ERP Systems.
• Involved into the project until release day by working closely with various
• teams.
• Hands on experience in tools like JIRA, Remedy, SVN, Bugnet and GIT.
• Monitored and triaged ticket logging tool (remedy).
• Sorting the issues according to priority/severity (P1, P2, P3, P4 and P5).
• If it is a P1/P2 incident, then working very closely with teams to resolve that
• incident on priority.
• Taking up to 10 calls per day with US team to solve their problems and assist
• them.
• Consulted with engineering team members to determine system loads and
• develop improvement plans.
• Evaluated project requirements and specifications and developed software
• applications that surpassed client expectations.
• Discussed project progress with customers, collected feedback on different
• stages and directly addressed concerns.
• Designed and executed SQL queries to monitor daily activities and to perform
• day to day tasks.
• Worked closely with global customers spanning 3 time zones to resolve daily
• issues.
• Worked closely with other business analysts, development teams and
• infrastructure specialists to deliver high availability solutions for mission-critical
• applications.
• Improved system performance by making proactive adjustments and
• resolving bugs.
• Suggested improvements to team and project workflow.

May 2011 – Jul 2013 · 2 yrs 2 mos · Gurgaon, India

• Developed, provided application support and worked on another stand-alone
• project called HOTO (Hand over Transfer Over) and in a nutshell deals with
• assigning the responsibilities to new employees if an employee has left the
• company. This resulted in slashing of maintenance cost up to 30 % and I won
• Employee of the month award for the same. This work was done using Oracle
• forms, RICE components, PL/SQL and SQL and developed using TOAD.
• Developed, supported and worked on stand-alone project called BID
• MANAGEMENT SYSTEM as part of Airtel going digital with their bidding
• process as compared to manual application-based approach. This resulted in
• a big leap from manual to automated bidding for client and was implemented
• all over India & Africa. Won Star of the year award from client (Airtel) for the
• same.
• This work was done using Oracle forms, RICE components, PL/SQL and
• SQL and developed using TOAD.
• Provided the application support to this project even after delivering such as
• minor enhancements, bug tracking, general day to day issues and much more.
• Gathered and defined customer requirements to develop well-organized
• project plans based on clear specifications.
• Researched, designed and implemented scalable applications for information
• identification, extraction, analysis, retrieval and indexing.
• Inspected equipment and assessed functionality and optimized controls.